Improving the rail passenger experience at every touch-point


About Experience

Experience explores how the rail industry can be more customer centric. Since the liberalisation of the rail market, rail operators need to see their passengers as customers to impress as competition grows.

With a focus on including digital communications, connectivity and the door to door experience as well as the commercial opportunities that these topics bring, this event helps rail operators be more customer centric in their approach.


With executives from commercial, marketing and digital departments joining us from some of the most forward-thinking railways, this event presents a fantastic opportunity to put your business in front of them.



5 Conferences

4 Workshops

2 Days

1 Event


Who Sponsors?

  • CRM software 
  • Mobile Technology 
  • Wi-Fi 
  • On-board catering 
  • Infotainment 
  • Marketing and communication services

Who Attends?

  • CEO
  • CCO
  • CMO
  • Head of Marketing 
  • Head of Customer Experience
  • Head of Ci & CRM 
  • Head of Online Services 
  • Customer Services Director 
  • Director of Marketing 
  • Director of E - Business 
  • Operations Director 
  • Senior Director - web and mobile





Get Involved At The World Rail Festival 2018


To Sponsor Or Exhibit


Adam Hayward
t/ +44 (0)207 092 1166




To Speak


Catriona Smith
+44 (0)207 092 1198




To Register


Tayyab Abbasi
+44 (0)207 092 1210