Conference Day Two - Payments Track (Thursday 26 April 2012)

last modified: 23 April '12

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08.00

Registration

08.50

Chairman's Opening Remarks

Joint Plenary: Driving Business Excellence with Customer Centricity

09.00

Redefine the roadmap to success in new markets: Align your business model to the changing consumer landscape

Mr Anil Kishora

Anil Kishora, an Indian national, is currently the CEO of State Bank of India (SBI) in Singapore. Prior to moving over to Singapore from Mumbai in May 2009, he was responsible for the bank's overseas expansion and planning function at SBI's...

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Adopting a multifaceted approach to engaging your tech-savy customers by migrating to the digital and mobile platforms
A strategic perspective - Assessing the value proposition of implementing new information channels and platforms in your business
Insights into integrating new and existing platforms within your organisation to create a seamless end user experience and unique competitive edge

› Mr Anil Kishora, CEO- Singapore, State Bank of India

09.30

Building the culture of customer experience to strengthen your value proposition

Mr. Ron Kaufman

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. • Author of Uplifting Service and 14 other books on service, business and inspiration. • Rated one of the world’s “Top 25 Who’s...

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Explore the proven path used by leading organizations in diverse industries around the world, to build a company culture that consistently delights customers, colleagues and business partners
Discover best practices in multi-channel customer and employee engagement, capturing voice of the customer compliments and complaints into practical service improvement projects
Learn how to drive a company-wide, year-long implementation tat aligns leadership secures management buy-in and cascades common vision, language and understanding throughout the organization

› Mr. Ron Kaufman, Founder, UP! Your Service

09.50

Re-defining customer centricity in the age of NFC and wireless technologies

Mr. Claus Hansen

Claus Hansen is managing NXP’s Identification business in Asia. He has extensive experience in the Smart Card and ID industry having spent more than 20 years in senior positions in Schlumberger and Gemalto, before moving to the Semiconductor...

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How NFC and RFID are bringing new levels of customer intimacy to life
Utilizing NFC & RFID to enable new levels of service and one-to-one marketing to be realized

› Mr. Claus Hansen, Director Identification Asia, NXP

10.20

Morning Refreshments

Emerging Payment Platforms

11.10

Chairman's welcome remarks

11.15

Yesterday, today tomorrow. Taking cards and payments from little athletics to Olympic performance

Ms. Dee McGrath

Dee McGrath is Vice President, Financial Services Industry group. In this role she is responsible for setting industry strategy and driving growth in banking, insurance, funds management and mutual organisations by utilising HP’s deep industry...

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The Consumer Sprint vs the Marathon - Rapid change and consumer driven agenda
Hurdles – a look at the challenges a mature market creates
Heavy lifting – the express route to data performance to drive insight
Team sports – collaboration to advance Industry Innovation
Thinking differently creates winners

› Ms. Dee McGrath, Vice President Financial Services Industry Group South Pacific, Hewlett-Packard

11.35

Growing your customer base with new payment solutions - A transit sector perspective

Mr. Rakesh Krishnamuti

Rakesh is in charge of Strategic Marketing and Commerce Development at NETS Consumer Services where he oversees the sales, marketing and growth of NETS' two stored-value products - NETS CashCard & NETS FlashPay。

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Designing a multipurpose payment platform for end users
Leveraging on strategic partnerships to create a holistic ecosystem for a transit card program
The future of contactless payment platforms for the transit sector

› Mr. Rakesh Krishnamuti, Vice President, Consumer Services, Network for Electronic Transfers (Singapore)

12.05

The evolving role of internet banking and e-commerce in creating an engaging platform

Mr. Pranav Seth

Pranav joined OCBC Bank as the head of E-Business in mid 2010 and is responsible for online & mobile banking, ATMs and self-service network and non-card payments. In the role, he has successfully led the customer centric and design thinking led...

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Exploit the value of convenience to gain traction on the digital platform
Social media wallets – explore this new platform for consumer payments and its commercial value
Mobile applications as a bridge to mobile payments – easing consumers into using their mobile phones to make direct payments

› Mr. Pranav Seth, Head, OCBC Bank

12.35

Networking Lunch

Standards & Applications

14.30

Implement branchless banking to broaden your consumer base – Know the business model

Mr. Dharmaraj Ramakrishnan

Dharmaraj has 18 Years of Industry experience in Banking and Financial Services. Presently, he is heading the Core Banking team in ING Vysya Bank and am responsible for delivery of new enhancements in and around Core Banking.

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Designing a viable remote payment platform to drive banking to the masses
Working with scale – understand the implementation process for a branchless banking project
Ensuring success – effectively manage the practical aspects of remote banking to expand your presence amongst non-banked customers

› Mr. Dharmaraj Ramakrishnan, Head - Core Banking Unit, ING Vysya Bank

14.30

Learn about key measures to manage the risk of fraud on contactless payment systems

Mr. Faraaz Ali

Faraaz Ali is the Cards Division Head for Citibank. Faraaz oversees the overall business and product management functions and works closely with the Middle-East cluster teams to deliver innovative products and a distinctive customer experience. ...

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New fraud trends in the contactless space and countermeasures
Effectively manage the risks/rewards of theft and fraud with contactless cards
Educating your consumer about contactless cards and the safeguards that exist to secure transactions
Security ecosystem in current contactless payment product

› Mr. Faraaz Ali, SVP - Cluster Cards Head - Middle East and North Africa at Citibank, Citibank

15.00

EMVCo – Next Generation Global Payment Standards

Mr. Junya Tanaka

Junya Tanaka is a member of the EMVCo Executive Committee and Board of Managers, representing JCB Co., Ltd. He also acts as Chair for the Interoperability Working Group. Within JCB, Junya is Senior Vice President of Brand Infrastructure &...

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Motivation to launch the Next Generation Task Force to meet evolving market requirements and support emerging payment technology
Outline of this work to support contact, contactless and mobile interfaces for both online and offline transactions
Summary of the industry benefits, including streamlined certification which will reduce product time to market.

› Mr. Junya Tanaka, Member of the Executive Committee & Board of Managers, EMVCo

15.30

Afternoon Refreshments and one-to-one meetings

16.10

Learn more about the best practices for merchant centric services

Mr. Ajmal Samuel

Ajmal Samuel is the President, CEO & Deputy Chairman of ASAP Transaction Processing Corporation Limited. Ajmal Samuel is responsible for the ASAP's overall corporate strategy, management team development and daily operations. Prior to joining...

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Demand for value-added transaction services from merchants
Understanding how merchant centric services support the business needs of merchants
The best practices in adapting merchant centric services

› Mr. Ajmal Samuel, Chief Executive Officer & Deputy Chairman, ASAP Transaction Processing Corporation Limited.

16.30

GlobalPlatform: Creating a sustainable & standardized mobile contactless ecosystem

Mr. Kevin Gillick

As Executive Director of GlobalPlatform, Mr. Gillick is responsible for driving awareness and accelerating adoption of the GlobalPlatform Specifications within worldwide markets. Mr. Gillick coordinates and manages the organization's strategic...

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Attain interoperability for your mobile and associated specifications to drive industry standards
Understand the testing process for product compliance with the GlobalPlatform UICC Configuration
Facilitating initiatives to work with industry partners to creating a neutral, scalable and cross-industry ecosystem