Conference Day One: Thursday, May 3rd, 2012

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8am	Breakfast and registration
9am	Chairman's opening remarks Mr Marc Rosenberg Marc Rosenberg retired as Air Canada’s VP Sales and Product Distribution. Marc was Pres. & CEO Galileo Canada & served as Chairman of the Board, Galileo Canada & AC Vacations & as a Director on the board of ARC, Apollo Travel Services, Galileo... more.. › Mr Marc Rosenberg, President, Marsalyn Creative
	Scaling for long-term growth
9.10am	Keynote address: Generating greater value in Central America and the Andes Mr Gerardo Grajales Mr. Grajales joined Aaerovías del Contienete Americano S.A., Avianca on May 20, 2002 as CFO. He has a B.S. in Business Administration with an M.S. in finance from Baltimore University. He started his professional career as Treasurer for Gillette... more.. › Mr Gerardo Grajales, Chief Financial Officer, AviancaTACA
9.40am	Panel session: Prospecting airline performance - the financial analyst viewpoint Mr Jim Parker Widely acknowledged as the most influential analyst in his sector – growth airlines – Jim Parker came to Raymond James in May 2000. Previously, he was a managing director at The Robinson Humphrey Company, where he was an analyst for 31 years. ... more.. Mr Luciano Campos Luciano Campos joined HSBC's Latin America research team in August 2009 as an equity research analyst focused on the Brazilian healthcare and education sectors. In early 2011, Luciano started to cover the transportation and logistics sectors, which... more.. › Mr Jim Parker, Managing Director - Airlines, Raymond James › Mr Luciano Campos, Analyst, HSBC › Mr. David Fintzen, Vice President, Barclays Capital
10.20am	Speed networking
11am	Morning networking break
	Engaging customers
11.30am	Keynote address: Understanding the concept of loyalty within the current consumer market Mr Barry Biffle Barry Biffle has served as our Chief Marketing Officer since February 2005. From 2003 to 2005, Biffle served as Managing Director of Marketing at US Airways, where he was responsible for advertising, direct marketing, the frequent flier... more.. › Mr Barry Biffle, Chief Marketing Officer, Spirit Airlines
12pm	Keynote address: Maximizing value from intra-South American passenger growth Mr Nicolas Goldstein As Head of International Flights within Latin America at LAN Airlines, Nicolas is responsible of a +1 Billion revenue business operating in Argentina, Chile, Uruguay, Bolivia, Brazil, Peru, Ecuador, Colombia, Venezuela and USA (south). Before... more.. › Mr Nicolas Goldstein, Chief Executive Officer - Regional Business, LAN Airlines
12.30pm	Networking lunch
	Boosting ancillary revenue
1.50pm	Keys to a proper ancillary revenue program › Mr Joe Farinella, Marketing Manager, CarTrawler
2.10pm	Panel session: New approaches to developing and increasing ancillary purchases Mr Barry Biffle Barry Biffle has served as our Chief Marketing Officer since February 2005. From 2003 to 2005, Biffle served as Managing Director of Marketing at US Airways, where he was responsible for advertising, direct marketing, the frequent flier... more.. Mr John Rodgerson John Rodgerson is Azul's Chief Financial Officer overseeing the areas of Financial Planning & Analysis, Treasury, and Accounting. Mr. Rodgerson worked on the original business plan for Azul with David Neeleman and was one of the founding members of ... more.. Mr Matias Campiani He was born in 1967, in Argentina and he is married with Jutta Kopp. They have 2 sons. Mr. Campiani has a Master of Science in Industrial Administration. (MBA) at Carnegie Mellon University (1991-1993) Areas of concentration: finance and... more.. Mr. Prasanna Keth An accomplished senior manager with Consulting, Large Global Program Management & Delivery, Account Management and Techno Functional experience of about 19 years. Experience managing transformational programs, portfolio of multiple large... more.. Mr. Rahul Panchmatia Rahul Panchmatia has been working in the airlines IT industry for nearly 20 years in the area of passenger services, with a focus on reservations and ticketing. As Assistant Vice-President of Hexaware’s Travel vertical, Rahul has provided... more.. › Mr Barry Biffle, Chief Marketing Officer, Spirit Airlines › Mr John Rodgerson, Chief Financial Officer, Azul Linhas Aereas Brasileiras › Mr Matias Campiani, Chief Executive Officer, PLUNA › Mr Alex Blake, Global Head of Travel Insurance, ACE Travel Insurance › Mr. Prasanna Keth, Director, Key Clients - Travel, Transportation and Logistics, NIIT Technologies › Mr. Rahul Panchmatia, Assistant Vice President - Travel and Transportation, Hexaware Technologies
3pm	Paper plane championship and afternoon networking break
	Enhancing customer experience
3.50pm	Case study: Investing in customer experience - the CEO perspective Mr Jose Mario Caprioli José Mario Caprioli, graduated in Business Administration from the Catholic University of Campinas (PUC-Campinas). He specialized in Public Transport Management at the University of Campinas (UNICAMP) and Capital Markets at Columbia University in... more.. › Mr Jose Mario Caprioli, Chief Executive Officer, TRIP Linhas Aereas
4.20pm	Panel session: Strengthening the front line - effective resourcing models Mr Gerardo Grajales Mr. Grajales joined Aaerovías del Contienete Americano S.A., Avianca on May 20, 2002 as CFO. He has a B.S. in Business Administration with an M.S. in finance from Baltimore University. He started his professional career as Treasurer for Gillette... more.. Mr James Callaghan James Callaghan is the Chief Technologist for WestJet Airlines. In this position he is responsible for technology strategy and direction for the corporation. During his more than 5 years at WestJet James has lead various Information Technology teams ... more.. Ms Shirley Turner Ms. Turner is a senior executive and Global leader with 25 years of subject-matter expertise in BPO, ITO and KPO solutions across multiple vertical disciplines. She leads business development for WNS largest vertical, Travel and Transportation. ... more.. › Mr Gerardo Grajales, Chief Financial Officer, AviancaTACA › Mr James Callaghan, Chief Technologist, WestJet › Ms Shirley Turner, Senior Vice President - Travel, Leisure and Lead for Advisory Community, WNS Global Services
5pm	Close of day one followed by cocktail reception