Hong Kong's Customer Festival 2014,MIRA Hotel, Hong Kong
Customer strategy for all brands in Greater China - Hong Kong's Customer Festival 2014

Mr Neal Cross | Chief Innovation Officer
DBS Bank

Mr Neal Cross, Chief Innovation Officer, DBS Bank

Neal Cross is Managing Director and Chief Innovation Officer of DBS Bank and a strong advocate for innovation thinking and culture.   Cross is driving the bank’s innovation agenda regionally, as DBS moves to shape the future of banking, to enhance customer experience and better engage customers in the digital landscape. Cross has more than 20 years’ experience in technology, innovation and financial services.   Working with internal stakeholders and external collaborators, he charts the innovation roadmap for DBS to enhance customer experience and better engage the bank’s customers in the digital landscape.   Previous to DBS, Cross was at MasterCard, where he was responsible for driving innovation as Vice President of MasterCard Labs in the company’s Asia/Pacific, Middle East and Africa regions.  Cross started working in the Asia time zone at Microsoft in Australia and later in Singapore as the financial services industry director.

Share this

Appearances coming up:

Premium Conference, Wednesday, 3 September 2014


@ 09.00
Customer Centricity: Driving Innovation through Smart Data

@ 09.00
Customer Centricity: Driving Innovation through Smart Data

@ 09.20
The C-level executive in driving data and customer experiences - Whose role is it anyway?
@ 09.20
The C-level executive in driving data and customer experiences – Whose role is it anyway?
sponsors
Gold Sponsor
GfK at Hong Kong's Customer Festival 2014
Associate Sponsor
Avios Group at Hong Kong's Customer Festival 2014
Exhibitor
Avention Inc. at Hong Kong's Customer Festival 2014
Exhibitor
Softlayer Technologies Asia Pte Ltd at Hong Kong's Customer Festival 2014
Exhibitor
Storm at Hong Kong's Customer Festival 2014
co-located with
  • Loyalty World Hong Kong 2014
  • Big Data World Hong Kong 2014
  • OmniChannel World Hong Kong 2014
  • Engagement World Hong Kong 2014
  • Experience World Hong Kong 2014