Hong Kong's Customer Festival 2014,MIRA Hotel, Hong Kong
Customer strategy for all brands in Greater China - Hong Kong's Customer Festival 2014

David Jacques | Founder and Principal Consultant
Customer input Ltd

David Jacques, Founder and Principal Consultant, Customer input Ltd

Pioneer in customer experience management, Mr. Jacques has nearly two decades of professional experience in consumer research, experience design and business strategy. He has worked with many blue-chip firms worldwide in multiple industries from financial services to airlines to FMCG helping them deliver differentiated and seamless multichannel customer experience that result in increased customer loyalty.   He is experienced in all aspects of customer experience management from strategy to execution including customer research, analytics and segmentation to embedding the voice of the customer and experience KPIs at the center of customer-centric organizational transformation. He has developed and continuously updates the first framework that brings together cohesively every aspect of customer experience management.   He is the founder of Customer input Ltd and publishes thought-provoking and forward thinking articles on customer experience regularly through the Customer input Journal. Mr. Jacques also works for PwC Consulting in Hong Kong as customer experience Subject Matter Expert (SME).

Share this

Appearances coming up:

Premium Conference, Tuesday, 2 September 2014


@ 08.55
Chairman's Opening Remarks

Premium Conference, Wednesday, 3 September 2014


@ 12.00
Customer Engagement World, Customer Experience World, Loyalty World

Delegates will attend one round of Roundtable discussion for 60mins. Please choose one of the following to attend within this time frame.

L6:
Driving customer experience with mobile and social engagement

L7:
How can brands utilise visual engagement to connect with their customers?

L8:
Achieving complete customer experience management across channels
 

@ 12.00
Roundtables

L1: Driving customer experience with mobile and social engagement [by Betty Lam, Director of E-Commerce & Digital, Fossil Asia Pacific]

L2: Achieving complete customer experience management across channels [by David Jacques, Founder & Principal Consultant, Customer Input]

D1: The power of data in helping you identify new customers [by Jeffrey Ng, Chief Executive Officer, Zorpia]

Premium Conference, Tuesday, 2 September 2014


@ 17.00
Operationalising the voice of the customer

@ 17.40
Chairman's Closing Remarks

sponsors
Gold Sponsor
GfK at Hong Kong's Customer Festival 2014
Associate Sponsor
Avios Group at Hong Kong's Customer Festival 2014
Exhibitor
Avention Inc. at Hong Kong's Customer Festival 2014
Exhibitor
Softlayer Technologies Asia Pte Ltd at Hong Kong's Customer Festival 2014
Exhibitor
Storm at Hong Kong's Customer Festival 2014
co-located with
  • Loyalty World Hong Kong 2014
  • Big Data World Hong Kong 2014
  • OmniChannel World Hong Kong 2014
  • Engagement World Hong Kong 2014
  • Experience World Hong Kong 2014