Mr Jason Durk | Head of Passenger Information
National Rail Enquiries

Jason joined the railway in November 1994 and worked in a number of customer service roles at South West Trains before joining ATOC as part of National Rail Enquiries (NRE) in 2003. NRE currently answers over 800 million enquiries per year and Jason is responsible for making sure that the information presented across all of NRE’s channels is of the highest quality: part of that includes the management of the day-to-day running of the National Rail Communication Centre.   Improving the consistency of information is part of Jason’s role at ATOC, and through the development of NRE’s product range has helped provide over 1,000 NRE-powered services to TOCs and 3rd Party information providers.   In collaboration with Passenger Focus, Jason helped to write the rail industry's “Vision for Customer Information” and is now responsible for leading the industry’s investment programme into improved customer information and the development of the Customer Information Strategy to deliver a centralised information architecture which will deliver the Vision through CP5.