Loyalty World 2010

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Attendees to Loyalty World have included:
Accenture
AIRMILES
American Express
Asprey
Atos Worldline
AXA Insurance Limited
BAA
Bentley Motors
BP
Brand Loyalty International
British Airways
BT
BWIN
Chilli Pepper Marketing

Coca-Cola Great Britain
Comarch
Customer Strategy Network Database Marketing
Diesel
Disney
Docomo Europe
Eame Starwood Hotels & Resorts
El Corte Ingles
Etihad Airways
Finans Bank
Fun Miles Antilles
GAME
ghd
GI Insight
Grupo Posadas, S.A.B de C.V.
Hilton Hotels Corporation
House of Fraser
HP Software
Iceland
IKEA
InterContinental Hotels Group
Ipsos Mori
JJB Sports
John Lewis
Jumeirah Group
L'Oreal
Loyalty Management Group
LoyaltyOne
Marival
Matalan
Nectar
New Look
Nokia
Occidental Hotels & Resorts
Red Bull
Saudi Telecom Company
Compound
Selektpoints
Selfridges
Shell International
SkyMiles
Ted Baker
Tesco Freetime
The Body Shop International
The LEGO Company
The Logic Group
Visa Europe
Vodafone
Whitbread Hotel & Restaurants

› Request a sponsorship prospectus

flight deals

Europe’s definitive strategic loyalty experience

Now in its 8th year, Loyalty World 2010 is a unique conference designed to assist you to understand all the complex elements that go into designing a successful loyalty strategy.

This is not another Loyalty Programme or CRM conference espousing the benefits of investing hundreds of thousands in technology.

>> Download the brochure now
>> Register now

The economic crisis is forcing a change in customer attitudes and priorities. The age of consumerism is all but over and people’s buying habits are changing.

A lack of easy credit and customer confidence has put a brake on the buying of unnecessary products and focusing people on only essential and value-for-money items. Price has suddenly become a big factor in people’s purchasing decisions. Many manufacturers and retailers are finding it hard to justify their prices and indeed their offer in the current environment.

As well as throwing up a myriad of challenges for retailers and providers of goods and services, it also provides a great opportunity for many to gain market share.

>> Find out more

>> Register now

Great. Especially for networking…great loyalty content and speakers”

Claire Acoca, Manager, Strategy & Corporate Development, Aeroplan

Hear from key industry players

Sponsorship

Demand for customer relationship management project based consulting and services is at its highest since Loyalty World Europe launched in 2002 according to Gartner Research.

>> Request the 2010 prospectus

The current economic climate throws up a myriad of challenges for all retailers and providers of goods and services:

How do I defend my prices?
How do I retain market share?
How do I prevent churn and the loss of my customers to a cheaper rival?
What message does my brand send out? Is it the right message for the times?
How do I get my supply chain partners to work with me to provide a better service to my clients?
Which customers do I want to keep or acquire and which ones do I want to lose?
How do I provide a great customer experience whilst cutting back on costs?

>> Register online now

For some though, this is a time of profound opportunity:

Challenger brands are taking market share from the big incumbents
Environmentally-conscious companies are taking market share from everyone
Value brands are all the rage
More shoppers are going on-line
Loyalty or reward programmes are back in favour
Clever and targeted marketing campaigns are helping to grow revenue

Any service provider with solutions to either resolve these challenges or maximise these opportunities needs to get involved in Loyalty World.

Who should sponsor:

Loyalty programme specialists
Marketing agency
Loyalty card networks/coalition programmes
Consultancy
Loyalty token technology
Customer service support

>> Request the 2010 prospectus

Target your market!
Limited sponsorship opportunities exist
For details, please
contact Matt Anderson

Our speakers in 2009 included:

Luke Johnson

Chairman of Channel 4 and Risk Capital Partners

Aubyn Thomas
Senior Vice President Marketing Services: Credit, Loyalty & Multicultural Macy’s

Steven Taylor
Senior Director Digital Loyalty Partners
Starwood Hotels & Resorts

Richard Bruce
Head of Multi-Channel & Loyalty
Homebase

Marty Goldman
Chief Marketing Officer
London Clubs International

Rob McDonald Senior Director, Global Strategic Partnerships Hilton Group

Bryan Pearson
President
Loyalty One

Gary Twelvetree Global Brand Director
Barclaycard

Rick Vlemmiks Marketing Director
British Gas

Alex Hunter former Head of Online Marketing Virgin Group

Maureen Dunlop
Head of Card Services
House of Fraser

Lauri Vela
Marketing Director Space.NK

Paul Laughlin
Head of Insight & Research
Lloyds TSB Insurance

Matt Gibson
Head of the Customer
Honda Motor Europe

Terry Hunt
Author & Chairman
EHS Brann

Jan-Pieter Lips
MD
Nectar

Ed Falconer
National Manager, Customer Loyalty & Engagement
Myer

Denise Darragh
Vice President, Marketing & Advertising
Rexall Family of Pharmacies

Dean van Leeuwen
Co-Founder & Intellectual Adventurer
Tomorrow
Today

Jacqueline Starr
Head of Customer Experience, Service & Loyalty
Orange

>> Register online for 2010 now

>> Download the brochure

“Loyalty World opened my mind to a different way of thinking”

Josephine Sechi, Retail Operations Manager, Diesel

“A really energising event”

Magnus Holst, Manager, IKEA Family

“A truly rich conference in trends and experience sharing”

Juan Carlos Bribiesca, Chief Commercial Officer, Ampersand

“Great. Especially for networking…great
loyalty content and speakers.”

Claire Acoca, Manager, Strategy &
Corporate Development, Aeroplan

8th annual event

2009 event sponsors

gold sponsor

silver sponsor

associate sponsors

exhibitors

› become a sponsor

sponsorship opportunities

From the moment you confirm your involvement at Loyalty World, we will provide you with outstanding marketing opportunities, with a targeted campaign that will culminate in face-to-face meetings with customers and prospects.

Who should sponsor?

Loyalty programme Specialists

Marketing agency

Loyalty Card Networks/
Coalition Program’s

Revenue Lifecycle Management Solutions (Software)

Consultancy

Loyalty Token Technology (NFC and Card Manufactures)

Customer service support (software/call centre)

Target your market!

For details contact
Matt Anderson