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Day One, Wednesday, 8 Oct 2008
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8.15am | Registration & Coffee / Tea
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9am | Organiser’s opening remarks
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9.15am | Chairman’s opening remarks
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| OPENING KEYNOTE SESSION |
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9.30am | Introduction, conference aims & objectives
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9.45am | Opening remarks and updates from the Bangladesh Telecommunication Regulatory Commission (BTRC)
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10am | Driving market growth in Bangladesh – The Grameenphone story
- Key growth drivers in Bangladesh’s mobile market
- Understanding the needs of the Bangladeshi mobile user : assessing varying market segments
- Tariff and service plans critical in driving growth
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10.15am | Morning refreshments
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| KEYNOTES: STRATEGIES FOR THE SOUTH ASIAN REGION |
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10.45am | Evolution of telecom offering in the SAARC region
- Evolution of voice offering to an IP model: Call Center & BPOs service
- Number portability
- Retail calling card solution
- Availability of cable capacity
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| | Mr Christian Michaud, Senior Vice President, Product Marketing & Business Development (Global Voice Solutions), Tata Communications (Canada) ULC
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11.15am | Affordable mobile broadband for all- lessons from 3G HSPA deployment in emerging markets
- Early deployments of 3G HSPA in developing countries
- Major drivers for subscribers' take-up
- Spectrum for mobile broadband
- Fulfilling the dream: Affordable mobile broadband for all
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11.45am | Impacting growth in South Asia with regulatory landmarks
- Ensuring compliance, steady growth and competition with players in the South Asian telecommunications space
- Extending the reach of telecommunication services in the region
- Outlining emerging technologies and its’ potential: HSPA, WiMax, LTE, etc
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| | Mr T R Dua, Senior Director, Cellular Operators Association of India (COAI) Mr Wangay Dorji, Head – Telecommunications, Bhutan InfoComm and Media Authority (BICMA) Mr Samir Satchu, Chief Legal Counsel And Head Of Government Affairs, Roshan Telecom
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12.15pm | Defining and shaping the telecommunications environment in South Asia
- Understanding consumer needs and determining the real business motivators for all stakeholders
- What are the barriers to spurring usage in the marketplace?
- Determining the challenges ahead and how operators in the region can best address this
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| | Mr Samir Satchu, Chief Legal Counsel And Head Of Government Affairs, Roshan Telecom
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12.45pm | Networking luncheon
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| EXPLOITING TECHNOLOGIES FOR FURTHER GROWTH AND DEVELOPMENT |
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2pm | Propelling South Asia into the next generation
- What are the global trends in IP?
- What are the regulatory challenges in VoIP?
- How are countries are dealing with VoIP and what is the way forward?
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| | Mr Sameer Sharma, Senior Advisor, International Telecommunication Union (Asia and the Pacific),
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2.30pm | The COAI perspective: 3G/3.5G implementation in India
- Assessing spectrum management, allocation and network expansion
- Justifying network expansion to accommodate a predominantly low ARPU region
- Lessons learnt from India and translating this to the rest of South Asia
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| | Mr T R Dua, Senior Director, Cellular Operators Association of India (COAI)
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3pm | Scaling new heights of growth with WiMax access to the Indian population
- Examining the motivators for serving the customer with a wide bouquet of telecom services with WiMax inclusive
- Meeting the need for focused efforts and planned initiatives to bridge the rural-urban digital divide ICT sector
- Understanding regional usage patterns and matching this with the WiMax proposition
- Lessons learnt from BSNL’s WiMax rollout in India
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| | Mr Rajesh Kumar, Joint Deputy Director General (CMTS), Bharat Sanchar Nigam Ltd. (BSNL)
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3.30pm | Afternoon refreshments
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4pm | Introducing broadband: investment conditions, regulatory challenges and addressing QoS
- Setting the right foundations for a budget-broadband-network business
- Reviewing the complexities and bottlenecks : backbone, circuit switch vs. packet switch
- QoS monitoring approaches: regulator centric, user centric, test methodology, regulatory comparisons, metrics
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4.30pm | Revolutionising the Bhutan ICT sector with 3G technology
- Addressing the need to roll out a state-of-the-art network cost-effectively to provide Bhutan customers with the best possible communication experience
- Issues for consideration in the network expansion plan to W-CDMA/HSDPA
- Ensuring QoS in the simultaneous delivery of voice and data: seamlessly linking subscribers from the 3G service footprint areas to EDGE /GPRS networks without call or data drops
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5pm | Leveraging on next generation technologies to extend the service offering
- Reviewing the rationale for technology selection: striking the right balance with the required capital investment
- How are the regional South Asian markets looking in terms of cutting edge next-gen services for the future?
- Ensuring QoS & QoE with new technology implementation i.e. WiMax, HSPA, CDMA, etc
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| | Moderator: Mr Sameer Sharma, Senior Advisor, International Telecommunication Union (Asia and the Pacific), Mr Kabir Hasan, General Manager - System Engineering, Teletalk Bangladesh Mr Rajesh Kumar, Joint Deputy Director General (CMTS), Bharat Sanchar Nigam Ltd. (BSNL)
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5.30pm | End of conference day one followed by evening cocktail reception
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Day Two, Thursday, 9 October 2008
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| Stream 1: Competition and Differentiation |
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8.15am | Registration & Coffee/Tea
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8.45am | Stream Chairman’s opening remarks
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| VOICE & DATA SERVICE INNOVATION |
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9am | The operator VAS strategy: Extending beyond mere tariff
- What are the requirements from operators, vendors and various stakeholders
- Addressing the challenge of high growth- low spend demographics
- Segmented product design for targeted segments: Lessons from MyGang Card offering
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9.30am | Branding and marketing as a new entrant in a competitive emerging market
- Outlining a winning marketing strategy and addressing the challenge of high growth - low spend demographics
- Identifying the needs of the customer and strategies to motivate stickiness and loyalty
- The marketing communication approach to the marketplace
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10am | Extending mobile and IP offerings to Indian and South Asian customers
- Energising revenue streams through interactive mobile content services
- Challenges and barriers to penetration of these offerings
- Which services will have a higher chance of achieving success in the region?
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| | Mr Rohit Gupta, AVP - Value Added Services & Enterprise Market Planning, Tata Teleservices
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10.30am | Morning refreshments
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11am | Driving growth through tariff innovation
- Analysing usage demographics of existing price plans
- Identifying profitable segments in the mobile market and strategies to motivate stickiness and loyalty
- Determining tariff through coverage and QoS
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11.30am | Gauging operational efficiencies and benchmarking for customer satisfaction & retention
- Assessing the role and implementation of best-of-class operational models: Six Sigma, industry benchmarks, digital performance measurement
- How can operators optimize statistical analysis for better operational visibility and strategic decisions?
- Maximising business process re-engineering to align performance in the face of a fast changing environment
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12pm | Adopting a multifaceted billing approach that manages cost and enhances customer experience
- Analysing the changing landscape of the billing process lifecycle: Utilising a process framework to meet strategic priorities
- Understanding the customer dimension and their expectations: how can telcos ensure buy-in and minimize billing risk?
- Increasing customer loyalty and satisfaction with strategies in streamlined billing and customer care
- Initiating a flexible billing platform to achieve touch points customization and ROI optimization through efficient service delivery
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12.30pm | Strategies to motivate subscriber growth in the region
- Examining the evolving business drivers in the marketplace: what are the relevant services for the region?
- Reviewing effective marketing techniques, QoS and tariff structures
- Exploring network variations, pricing bundles and partnership models
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| | Mr Rohit Gupta, AVP - Value Added Services & Enterprise Market Planning, Tata Teleservices
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1pm | Networking luncheon
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| SERVICE INNOVATION & M-COMMERCE |
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2.30pm | M-Commerce: micro-payments and regulatory challenges in developing nations
- Micro payments and remittance market opportunities in developing nations
- Reviewing various business models in operation: Making a viable business case
- Regulatory landscape and handling key challenges
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3pm | Mobile payments expansion in India– A Bharti Airtel case study
- Reviewing Airtel’s mobile payment services: mChq & mChek
- Understanding consumer requirements and how the mobile payment platform can address this
- Lessons learnt and how other South Asian operators can replicate on Airtel’s successes
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3.30pm | Afternoon refreshments
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4pm | Creating a revolutionary and consumer centric dimension to mobile payments and inclusive banking
- Empowering consumers with the ability to perform electronic transactions whilst on the move
- Bringing about fundamental change to transform the way society does business
- Lessons learnt from the eZ Pay initiative : South Asia’s first mobile commerce initiative
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| | Mr Gehan Dias, AVP – Cards & Alternate Distribution Channels , Cards & Alternate Distribution Channels, NDB Bank
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4.30pm | Tapping the benefits of mobile commerce and mobile financial services for the South Asian subscriber
- Serving the unbanked: elaborating on pockets of opportunity in this area
- Incorporating South Asian consumer behaviour into the mobile commerce strategy
- Determining the best business models for partnership as a key driver for success
- Outlining the regulatory and operational framework: what needs to be in place for this service to take off
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| | Mr Gehan Dias, AVP – Cards & Alternate Distribution Channels , Cards & Alternate Distribution Channels, NDB Bank
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5pm | Close of conference
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Day Two, Thursday, 9 October 2008
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| Stream 2: Wholesale Carrier Partnership |
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8.15am | Registration & Coffee/Tea
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8.45am | Stream Chairman’s opening remarks
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| OPPORTUNITIES & CHALLENGES IN SOUTH ASIA |
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9am | A critical moment: transitioning to an all IP world
- Charting the industry transformation - assessing the evolution towards an all IP world
- Building a full IP network - the highway to new solutions and new territories
- Selecting the correct type of solution for each user
- Fully implementing new services and business models by measuring the challenges that lay ahead
- What can the traditionnal players can bring to the industry
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9.30am | Meeting the needs of Bangladeshi customers with broadband provision
- Reviewing market demand for high bandwidth and reliable Internet, Intranet and Corporate Broadcast services
- Using state-of-the-art systems to allow economical deployment of quality high speed internet/intranet access
- Adopting satellite, wireless and fiber optic technologies to achieve high performance
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10am | Capitalising on the immense potential in South Asia’s growing marketplace
- Distinguishing business opportunities in wholesale and fixed-line
- Exploring financing avenues, regulation and legalities
- Wireless broadband: how can operators best respond to the wide array of technology options
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| | Moderator: Mr Nikhil Shah, Board Member – VP International Development, IP / MPLS Forum Mr Daniel Lo, Head - Next Generation Network Development, Hong Kong Broadband Network Dr Sankassa Senevirathna, Senior Manager - QoS and System Administration, Department of Projects and Planning, Lanka Bell
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10.30am | Morning refreshments
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| EXPLORING TECHNOLOGY & INFRASTRUCTURE OPTIONS |
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11am | Mobile backhaul: Challenges and opportunities for carriers and mobile operators
- Increasing backhaul expenditure due to increasing demand for mobile broadband services
- Mitigating legacy backhaul techniques (ATM,TDM) to packet based backhaul
- Increasing efficiency of operators’ backhaul network while ensuring optimum QoS for subscribers
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| | Mr Nikhil Shah, Board Member – VP International Development, IP / MPLS Forum
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11.30am | Delivering innovative internet services to corporate Bangladesh
- Meeting the corporate demand for high bandwidth and reliable internet access
- Utilising WAN, VPN & IPLC connectivity for service provision to customers
- Understanding the need to invest in new emerging technologies for further innovation
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12pm | Getting real profit from future-proof FTTx Network
- Overcoming the FTTB / FTTH provisioning challenges in a metropolitan environment - Starting from scratch : developing a FTTB / FTTH infrastructure without the burden of a legacy platform
- Hybrid deployment of Metro Ethernet and GPON with practical examples
- Leveraging FTTB / FTTH to create a reverse digital gap : Up to 1 Gbps broadband access, VoIP, Broadband TV for the mass market
- Building an 1Gbps-to-the-home network for US$130/home pass
- Achieving a positive free cash flow and net profit as a result of increasing revenue/ARPU and decreasing churn
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| | Mr Daniel Lo, Head - Next Generation Network Development, Hong Kong Broadband Network
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12.30pm | Networking luncheon
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| INSIGHTS FROM THE REGION: THE CARRIERS’ PERSPECTIVE |
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2pm | Delivering integrated communications in a high-growth low-ARPU market
- Identifying growth opportunities in rural Bangladesh: SOHO, FTTH, etc
- Developing a flexible business model for future growth in the broadband market
- How can Bangladeshi carriers capitalise from the wholesale marketplace in the face of further deregulation?
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2.30pm | Addressing the growing broadband demand in Pakistan
- Examining the motivators to offer broadband Internet, modern telephony and digital video services to business and home users in Pakistan
- Benefiting from fiber optics to deliver multiple services : voice, video and data
- Providing the customer with scalability, service neutrality while preserving QoS and manageability with the FTTU network
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3pm | Expanding the digital network with CDMA technology
- Growth drivers in the Sri Lankan fixed-line market
- Key advantages with the introduction of CDMA technology
- Bringing innovative services like SMS, CLI, Prepaid, premium voice and data based content to fixed-line connections
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| | Dr Sankassa Senevirathna, Senior Manager - QoS and System Administration, Department of Projects and Planning, Lanka Bell
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3.30pm | Afternoon refreshments
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4pm | Addressing Bangladesh’s broadband needs with innovation and the ability to serve valued customers
- Examining internet usage trends in Bangladesh: enterprise and residential users
- Adopting DSL and wireless technologies to meet customer satisfaction
- Benefiting from enhancing network capabilities and affordable package plans
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4.30pm | Facilitating in the transformation of Sri Lanka into a knowledge-based information society– The Suntel Story
- An overview of the Sri Lankan fixed-line landscape
- Connecting thousands of residential customers and businesses through an all-digital network
- Meeting the demands of corporate customers in Sri Lanka with innovative thinking and customised telecom solutions
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5pm | Developing a successful business model for the carrier
- Regulation and market liberalization: Identifying opportunities in the fixed-line market
- Benfiting through technology, service commitment and industry expertise
- Achieving benefits to justify investment with new technology implementations?
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5.30pm | Close of conference
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