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Pre-Conference Day: 8 Sept, Monday
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8am | Registration and coffee
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9am | MASTERCLASS (PART I): Addressing human capital issues relating to operations adn management in the gaming resort industry
Hosted by: 
HUMAN ASSET: PROBABLY ONE OF YOUR BIGGEST ASSETS
Casino and gaming are labor-intensive operations where its successes are heavily dependent on, not just the quantity, but quality of workforce available in the country of gaming operation. The creation of a readily available talent pool to meet such demand is always an uphill task, as shown in recent reports where major gaming industries worldwide are facing severe labor shortage. It is critical to ensure that your company has recruited the right talent for the right positions. This well-timed master-class examines the strategic human resource issues which play an integral part to the success of casino resorts.
Agenda
Understanding the nature and type of positions available
- Hospitality and service oriented – the people business
- Security, technical, infrastructure maintenance
- What are some of the jobs likely to be created in an casino resorts
o Hotels
o Retails
o Leisure and attractions
o Card dealers, gambling table masters/leaders/captains
o Slot machine operators
o Surveillance and security
o Marketing and sales
o Legal and surveillance
o Corporate and social responsibility
What are the relevant sectors and industries?
- Leisure, entertainment, gaming, hospitality
- Recreation service providers
- Tourism, tour agencies
Selection process: Choosing the right talent
- Equal opportunity employer for the gaming industry?
- Selection criteria – education, character, background, integrity, relevant experiences
- Looking at bringing in expatriates or local talents?
- Examining the possible benefits and issues of foreign talents in a newly liberalized gaming market.
- Types of remuneration and compensation packages available in the gaming arena
Examining the typical key performance indexes in gaming
- Performance review of your staff
- Performance-based and associated Key
Performance Indicators (KPIs)
- Contractual and permanent positions
Jiji Tu is the newly-appointed Chief Executive of MacauHR, Macau’s leading human resource solution.
Jiji has worked in a wide spectrum of human resource management roles in the Singapore, Australia and internationally, with a long track record in the human resource sector notably in the hospitality, gaming and services industries.
Jiji holds both a Masters in HRM and Industrial Relations. She brings to her MacauHR role a portfolio of experience that complements many of MacauHR's current and future strategic objectives such as working for sustainable human resource and recruitment, better interaction with industries in Macau, support for training and publications, a field in which MacauHR is already a leading player.
Ms Tu joins MacauHR after a successful career with online human resource giant, Monster.com.
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1pm | Networking luncheon
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2pm | MASTERCLASS (PART II): Mathematics of Casino Games – What every gaming executive should know
WHY DOES THE HOUSE ALWAYS WIN?
Masterclass objective:
Casinos make money because of the mathematics behind the games. “There is no such thing as luck in gambling. It is all mathematics” (Nico Zographos). It is at the heart of VIP gambling, which in recent years, is one of the major contributors of gaming revenue in casinos. This interesting master-class will cover issues that benefit casino executives with ways to achieve profit maximisation from the casino floor, learn about betting odds associated with each game, determine player worth, and understand why the house always win – in the long run – because of the mathematical advantage the casino enjoy over the player. Come join us and set a firm foundation for your knowledge on the casino operations and gambling. It is an opportunity not to be missed!
Masterclass outline:
- How do casinos make money at games and devices?
- Optimization principles on the casino floor
- Fundamentals of pricing for casino games
- Important probability and statistical concepts and casino performance measures
- Understanding the math of baccarat: rolling chip systems, rebates on losses
- Games of skill in a casino: blackjack, poker, and video poker
- Determining (theoretical) player worth and understanding complementary systems
- Insights into volatility of a game’s winnings: standard deviations, Poisson distributions, and Chi square tests
- Great math puzzles applied to gambling games
- Important books and websites on math of casino games
Masterclass leader:
BILL EADINGTON is Professor of Economics and Director of the Institute for the Study of Gambling and Commercial Gaming at the University of Nevada, Reno. He also holds the Philip G. Satre Chair in Gaming Studies at UNR. He is an internationally recognized authority on the legalization and regulation of commercial gambling, and has written and consulted extensively on issues relating to the economic and social impacts of commercial gaming. He has been with the University of Nevada, Reno since 1969.
Eadington has been active with a diversity of issues related to gambling research, commercial gaming industries, casino management strategies, and gambling and public policy. He is the founder and co-moderator of the annual Executive Development Programs for senior-level gaming industry executives, which have been offered annually since 1991. He also serves on the Boards of the National Council on Problem Gambling, the Nevada Council on Problem Gambling, and the Governor’s Advisory Commission on Problem Gambling (Nevada).
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5pm | End of Masterclass
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Conference Day 1: 9 Sept, Tuesday
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8am | Registration, coffee & tea
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8.50am | Chairman's opening remarks
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| GLOBAL TOURISM TRENDS AND ITS IMPACT ON THE GAMING INDUSTRY WORLDWIDE |
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9am | Tourism Keynote Address: Tracing the evolution of global tourism trends – How can the gaming industry capitalize on these changes?
- Evolution of the “one-place-has-it-all” mentality of international tourists – Integrating gaming into mixed-use (hotels, lodging, attractions, sight-seeing, F&B) resorts for enhanced viable revenue streams
- Longer duration of stay per destination – How can casinos cash in on the lengthened holiday time of tourists?
- Higher affluence means increased spending power – Tapping on the broad wealth of the mass market and high-rollers to generate more revenue income per player
- Forecasting Asia Pacific and global tourism trends in the next 5 years – How favorable is it for the gaming industry?
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| ASIAN GAMING MODEL ANALYSIS |
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9.30am | Singapore vs Macau: Examining the gaming business models and strategies of the two territories
- Learning the similarities and differences in their regulatory structures and requirements
- Understanding the revenue generating streams for the casino operators – Mass market, VIP, high rollers, geography of market reach, and non-gaming facilities
- Analyzing the emergence of Singapore’s Integrated Resorts - Complementary or competition?
- What are some of the opportunities and challenges ahead?
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| | Mr Sean Monaghan, Head of Business Strategy: Resorts World Sentosa, Head of Investor Relations: Genting International, Resorts World Sentosa
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| ASSESSING THE GROWTH OPPORTUNITIES IN ASIA’S GAMING SECTOR |
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10am | A Yen for gaming – Japan heading down the casino development path
- Large domestic demand, high GDP, gambling culture – Tapping into one of the most lucrative casino locations in the world
- Drawing up proposals to legalize casinos in Japan – What are the key concerns, priorities and issues
- What will it take to win one of Japan’s coveted casino licenses when, and if, they ever come up for bid?
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| | Dr Toru Mihara, Advisor, Casino Study Group, Liberal Democratic Party of Japan, c/o Japan Mitsui Global Strategic Studies Institute
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10.30am | Morning networking refreshments
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11am | Vietnam: The next gaming investment frontier?
- How is Vietnam’s casino initiative shaping up?
- Driving Vietnam’s tourism industry quickly up the value-added ladder and catering for higher-spending travellers through casino resorts
- Examining the lack of tourism infrastructure to support and lure more tourism-related investments – how soon, how far?
- Formulating entry strategies and adding Vietnam to your casino operating or investment portfolio
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11.30am | Panel Discussion: India, Cambodia, Taiwan, Thailand, and Indonesia – Where are Asia’s next gaming hotspots after Macau?
- Political stability, responsible government, large domestic market, broad wealth – What are some of the necessary market characteristics?
- The existence of a strong regulatory structure and framework – Which markets have the potential ingredients for success?
- Potentially high ROI – Huge gaming demand and an attractive tax regime conducive to capital investment
- Incentivising investors with tax haven – Attracting long term direct foreign investment
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| | Mr Lloyd Nathan, Executive Vice President & Managing Director, MGM Mirage International Prof Day Yang Liu, Professor of Business and Director, National Taiwan University of Science and Technology
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| GAMING REGULATORY CHANGES AND MEASURES |
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12.15pm | Regulatory Panel Discussion: Taking lessons from the formative years of matured global gaming markets – A regulatory perspective
- Due diligence checks and stringent financial audits on gaming institutes and Board of Directors – Avoiding the corruption pitfalls
- Smoking bans, bankrupts, entry charges and age limits – What are some of the legal issues facing casino operators?
- Addressing the issues of operating gaming intermediaries within your jurisdiction
- Concessionaires and supply restrictions – How will these affect your growth and profit?
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| | Moderator: Mr Chris Downy, Executive Director, Australian Casinos Association
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1pm | Networking luncheon
Hosted by: 
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2pm | Minimizing money laundering in the gambling industry - What is Australia doing to address this issue?
- What are the measures taken by Australia’s anti-money laundering regulator
- Working with casinos to minimize money laundering: education, due diligence, reporting
- How money laundering can be performed through online casinos and betting agencies and what challenges do they present?
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| ALTERNATIVE GAMBLING: SPORT BETTING AND LOTTERIES |
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2.30pm | Understanding the sports betting outlook in Asia
- Addressing some of the regulatory challenges faced by bookmakers in Asia
- Strategizing a successful and profitable business in one of the highest per capital sports betting regions in the world – Where are the potential areas for growth?
- F1, soccer leagues, massive sports initiatives - Assessing the sports betting licensing opportunities in Asia’s regulated markets
- Understanding the complimentary nature sport betting and casinos – What are the feasible JV and partnership models?
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| | Mr Alex Kovach, Chief Executive Officer - International Development, Ladbrokes
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3pm | Driving a successful business in the massive China lottery industry
- Beijing 2008 – What is the potential of Asia’s sports lottery market?
- What are some of the regulatory concerns that lottery operators need to take note of?
- Driving retail sales and minimizing operational costs – How?
- Tapping into the enormous business opportunities in the world’s most populous region
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3.30pm | Speednetworking and afternoon networking refreshments
A Terrapinn innovation, this is the revolutionary, exciting, quick and non- pressured way to meet fellow conference delegates and industry peers in one 30-min session. These brief meetings are the starting point for conversation and networking throughout the conference. This is where long-lasting and profitable business relationships begin.
- Meet... Move on … meet… move on… meet!
- Exchange business cards with fellow conference delegates and industry peers
- Don’t forget to bring lots of business cards, a box or two will do!
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| ONLINE GAMING: REGULATORY AND BUSINESS STRATEGIES |
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4pm | Panel Discussion: Getting a head start in Asia’s online gambling market: examining the regulatory challenges and strategies needed for your business
- Examining the potential and size of the enormous Asia market
- Penetrating into the Asian domestic market – Consider M&A and JV
- Understanding the Asian web culture – What are the sensitive subjects and prohibitions?
- Navigating through the regulatory and legal framework in Asian countries
- The aftermath of USA’s UIGEA bill: How will this impact on the online gambling business in Asia?
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| | Mr Pedro Sena, Senior Legal advisor, The legislative Assembly of Macao Special Administrative Region of PRChina Mr Mario Galea, Chief Executive Officer, Malta Lotteries and Gaming Authority
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| AFFINITY GROUPS THINK TANKS
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A strategy roundtable where everyone will have the opportunities to express ideas and opinions on the subject under discussion. Get your burning question answered and industry issues thrashed-out with like-minded peers!
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4.45pm | Roundtable 1: Joint venture opportunities for land-based, betting, multi-channel gaming and online casinos – Are we ready for a hybrid model?
- Venturing into the new realm of internet gambling by land-based casinos – Is this the logical evolution for the gaming industry?
- Is this a genuine opportunity for growth?
- Riding on brand equity and strength – What are some of the joint venture and partnership models for consideration?
- Case studies of successful implemented models in Europe
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| | Mr Mario Galea, Chief Executive Officer, Malta Lotteries and Gaming Authority Mr Alex Kovach, Chief Executive Officer - International Development, Ladbrokes
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4.45pm | Roundtable 2: Technological challenges – What are the kinds of interactive technologies needed to propel online gaming to the next level?
- Increasing the quality of interactive interfaces for online gaming – Engaging players with better audio and visual stimulations
- Enhanced payment and transaction methods
- Online identity and security for safer games and experiences
OPEN SESSION: Contact Kelly Lim at kelly.lim@terrapinn.com or call +65 6322 2732 for moderating / chairing opportunities.
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4.45pm | Roundtable 3: Macau' restriction on new gaming investments – how will this impact on her casino industry?
- Stopping at 6 licences and sub-concessions for the foreseeable future – how will this impact on the existing players and foreign gaming conglomerates who are looking to enter Macau?
- Controlling the rise in gaming tables and slot machines at existing casinos in Macau – will this drive the casinos’ profitability per table up or down?
- New law for slot machines and table manufacturers to obtain operating licenses: what are the possible implications?
- Introduction of legislation changes and measures – how will these affect the growth momentum of the most profitable gambling strip in the world?
OPEN SESSION: Contact Kelly Lim at kelly.lim@terrapinn.com or call +65 6322 2732 for moderating / chairing opportunities.
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4.45pm | Roundtable 4: Playing Poker in Asia Pacific – assessing the current interest level and commercial value-adds of Poker?
- What is the size of the current and potential market?
- A booming business in Asia Pacific – what are the opportunities and challenges for collaborations and partnership?
- What are the possible trends and future for the massive poker-playing community in Asia Pacific?
OPEN SESSION: Contact Kelly Lim at kelly.lim@terrapinn.com or call +65 6322 2732 for moderating / chairing opportunities.
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5.30pm | End of conference day 1, followed by networking cocktail
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Conference Day 2: 10 Sept, Wednesday
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8am | Registration, coffee & tea
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8.50am | Chairman's opening remarks
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| | Mr Bill Lerner, Managing Director, Gaming and Lodgying Equity Research, Deutsche Bank Securities Inc.
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| ECONOMIC, FINANCING AND INVESTMENT IN CASINO |
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9am | ECONOMIST KEYNOTE ADDRESS: Examining the potential economic benefits of tax revenue generation and job creation through the casino industry
- Fostering the sustainability of a vibrant tourism development through the gaming industry – Gaming as the new sustainable tourism product in the 21st century
- Gaming as long term capital investments that help increase tourism receipts and attract international visitor
- Exploring the stimulating effect on economic growth of a nation – A catalyst for the development of downstream and related industries
- How can the gaming industry help raise employment rate and standard of living? What are the social benefits and costs?
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9.30am | Panel Discussion: How can the casino industry response to the tightening financial markets?
- Understanding the investment mood in the global casino markets – Bullish or bearish? Is it time to sell, merge, acquire or expand?
- Managing rising construction costs in a challenging global credit market environment
- Taking advantage of a lower borrowing rate – Is it time to increase debt in your financing strategy?
- Raising equity – IPO and placings
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| | Mr Bill Lerner, Managing Director, Gaming and Lodgying Equity Research, Deutsche Bank Securities Inc. Moderator: Mr Lawrence Klatzkin, Managing Director, Gaming Analyst - Equities & High Yield, Jefferies & Co
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10.15am | Morning networking refreshments
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10.45am | Panel Discussion: The role of private equity and hedge funds in the casino arena – “casino capitalists” or white knights?
- Impact of liquidity crisis – Impact of M&A in the casino market, who’s buying in today’s market?
- Long term vs short term investment strategies – How does this impact on the gaming business?
- How will PE help in the creation of more values in your business by establishing strong foundations for robust growth?
- Finding the hidden value in a deal – What methods are used to effectively value a casino investment?
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| INVESTMENT OPPORTUNITIES AND INTEGRATION OF CASINO GAMBLING WITHIN HIGH YIELDING REAL ESTATE SECTORS |
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11.30am | Casino real estate investment opportunities: Pagcor City – A mega Real Estate investment project in Philippines
- Casino, theme parks, hotels as real estate investments
- Boosting foreign tourist arrivals and job creation in Philippines
- Managing the construction costs of this mega project
- What are some of the investment opportunities and financing challenges ahead?
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12pm | Networking luncheon
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1pm | Panel Discussion: Hotel, retail, MICE, Theme Parks & Attractions – Assessing their value-adds and complementary nature to the gaming industry
- Driving higher yields through accommodation developments and high occupancy rate
- A super magnet that attracts tourists and visitors – Are mega shopping malls and retail outlets are a must-have?
- How can the gaming industry ride on the enormous growth opportunities in MICE, business and leisure meetings – Catering to business and convention visitors
- Which type of joint venture structure between casino and attraction theme parks will result in a revenue generating model?
- Inclusion of non-gaming amenities in a gaming resort destination – Could this be the winning business model in the 21st century?
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| | Mr Martin Winter, Chief Executive Officer, Adelaide Convention & Tourism Authority Mr Paul Tso, Chief Executive Officer, Arc of Triumph Hotel Management Company Limited
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2pm | Strategic multi-purpose resorts: Europe case study
- What are the current trends of Europe’s casino resort development?
- Considerations of the future model for mixed-use developments and the key components to be included
- Increasing the revenues and earnings from non-gaming activities – How significant are the profits generated?
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2.20pm | Strategic multi-purpose resorts: Macau case study
- Is this the current trend in the highly competitive Macau market?
- Addressing any potential issues arising from the presence of casinos in a family resort destination
- Integrated resorts – Will it be the business operating model in Macau for her gaming industry in the future?
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| | Mr Hoffman Ma, Deputy Chairman & Executive Director, Macau Success
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| OPTIMISING THE EFFICIENCY AND PROFITABILITY OF YOUR CASINO OPERATIONS |
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2.40pm | Panel Discussion: Increasing demand for quality human capital in the booming gaming industry – Nurturing, attracting, and retaining the right talent
- How importance is having good national training and education framework in place?
- Competitive remunerations packages – Is it sufficient to attract and retain your human assets?
- The importance of service and hospitality industry providing solid fundamentals in the country of operation
- Addressing the potential issues of employing foreign talents for your gaming industry
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3.10pm | Promoting good corporate social responsibilities in gaming
- Promotion of good gambling education and initiatives
- Raising awareness of problem gambling in the community and public
- Protecting the vulnerable – What are the responsible gambling measures?
- Preventing increased social costs and burdens due to gambling on the nation
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3.40pm | Afternoon networking refreshments
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4pm | A new paradigm: evaluating the development and trends of gambling operation in Asian casinos
- Table games and slot machines – How can these give you valuable competitive edges?
- Attracting Asian customers – What are the preferred games and gambling methods?
- What are the gambling games and formats that Singapore IRs should adopt?
- Innovating and differentiating your gaming operations – How can you stay ahead of the competition?
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4.30pm | Panel Discussion: Maximizing your gaming investment yields through effective VIP marketing and branding strategies
- High rollers, VIP, and mass market – Which player type should you concentrate on to generate higher returns?
- Reaching out to your customers – Junkets, roads, airports, seaports
- Knowing your customers – How can we maximize profit by understanding their playing styles and mentalities?
- Effective player loyalty marketing and retention – Setting in place an award-winning customer relationship management system to bring back your customers
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5.15pm | End of conference, followed by Singapore Flyer Ride and networking dinner @ Bristo Senso
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