Maintaining customer centrality during the Covid-19 crisis

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This webinar focused on the ways in which transport operators can manage customer experience during the Covid-19 crisis.


  • What changes can rail operators make to allow passengers to feel safe and comfortable on public transport?
  • Balancing revenue protection with empathetic policies for customers in this difficult period
  • Ensuring employers are looking after their people to ensure they feel as safe and cared for as possible?
  • How can employers encourage important values and behaviors in their employees?
  • Thinking long term: how can rail operators bounce back stronger than ever?

Jerry Angrave, Founder, Empathyce led the discussion. Download the recording here.