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"Driving customer centricity at headquarters through defining and driving the right KPIs."

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At last years DigiPharm 2014 event  Debraj Dasgupta, Team Leader - Oncology, Metabolism, Immunology, Boehringer Ingelheim GmbH  gave the presentation "Driving customer centricity at headquarters through defining and driving the right KPIs." 

Dasgupta explores in his presentation:
  • Commonly identified issues with KPI processes
  • Key concepts
  • Challenges identified or BI
  • Case study: P&G and Walmart
  • Key areas to explore within each component of a KPI tracking system
  • Key achievements from PROUD initiative
  • Our vision with KPI tracking and reporting