At last years DigiPharm 2014 event Debraj Dasgupta, Team Leader - Oncology, Metabolism, Immunology, Boehringer Ingelheim GmbH gave the presentation "Driving customer centricity at headquarters through defining and driving the right KPIs."
Dasgupta explores in his presentation:
-
Commonly identified issues with KPI processes
-
Key concepts
-
Challenges identified or BI
-
Case study: P&G and Walmart
-
Key areas to explore within each component of a KPI tracking system
-
Key achievements from PROUD initiative
-
Our vision with KPI tracking and reporting