community download

"Driving customer centricity at headquarters through defining and driving the right KPIs."

At last years DigiPharm 2014 event  Debraj Dasgupta, Team Leader - Oncology, Metabolism, Immunology, Boehringer Ingelheim GmbH  gave the presentation "Driving customer centricity at headquarters through defining and driving the right KPIs." 

Dasgupta explores in his presentation:
  • Commonly identified issues with KPI processes
  • Key concepts
  • Challenges identified or BI
  • Case study: P&G and Walmart
  • Key areas to explore within each component of a KPI tracking system
  • Key achievements from PROUD initiative
  • Our vision with KPI tracking and reporting

Some quick details

Email Address:*
First name:*
Last name:*
Job Title:*
Company:*
Industry:
Country:*

Remember my details Information

Information
Remember my details
We place a 'cookie' on your computer so next time you visit us you don't need to fill in all these details


Privacy statement »
Manage your email preferences »
 

You will be emailed the document as an attachment (2,144Kb in size)