Good clinics deserve great business support. That's the whole idea behind Unlock. Lauren Chalwell is a Business and Operations Executive with a career spanning veterinary nursing through to COO-level leadership across multi-site clinic groups spanning AU and NZ. She founded Unlock Veterinary Consulting to give independently owned clinics access to senior operational support - without the corporate price tag. Unlike frameworks, memberships, or pre-recorded programs, Lauren works on the ground in your clinic, with your team- implementing real world systems and solutions that last. HR frameworks and platforms, employment contracts and policies, WHS compliance, new clinic setups and acquisitions with complete business modelling, PMS optimisation, price setting and configuration, AI system implementation, financial performance and executive-level planning and forecasting, leadership coaching - one consultant, all bases covered. Short-term projects or ongoing monthly partnerships. Whatever your clinic needs, when it needs it.
Building Smarter Veterinary Teams Through Better Scheduling and Workflow Design
Optimising Rosters Without Burning Out TeamsDiscuss how clinics can balance patient demand, emergency coverage, and staff wellbeing through flexible rostering, shift visibility, and smarter allocation of vets, nurses, and support staff.
Improving Workflow Efficiency Across the ClinicExplore practical ways to streamline workflows between reception, consult rooms, surgery, and treatment areas to reduce bottlenecks, improve communication, and create a smoother client experience.
Staff Retention, Training & Future Workforce ChallengesShare strategies for attracting and retaining veterinary talent, supporting career development, reducing turnover, and adapting staffing models to evolving industry pressures and workforce shortages
Sponsorship Enquiries
Ellen.phelan@terrapinn.com
Speaking Enquiries
Amanda.liversage@terrapinn.com
Marketing Enquiries
natalie.mcclelland@terrapinn.com
Chinese Sales Enquiries
zhengyumeng@cccmhpie.org.cn
Startup Enquiries
Meg.OBrien@terrapinn.com