I began my veterinary career in 2012 at Snowy Vets, stepping into a fast-paced clinic with no prior experience. Over time, I took on broader responsibilities across client communication, marketing, and administration, eventually transitioning into management and business ownership. Leading a growing team, I introduced systems that improved workflow, strengthened client relationships, and enhanced patient outcomes. As a business owner, I’ve focused on operational efficiency—streamlining inventory, refining scheduling, and implementing tools that support both team performance and client care. I’m passionate about creating environments where people and patients thrive, and I believe that strong internal systems are the foundation of sustainable success. Whether driving wellness initiatives, supporting team development, or optimizing operations, I remain committed to compassionate leadership, continuous improvement, and building a business that balances clinical excellence with meaningful client experiences.
Sponsorship Enquiries
Ellen.phelan@terrapinn.com
Speaking Enquiries
Amanda.liversage@terrapinn.com
Marketing Enquiries
natalie.mcclelland@terrapinn.com
Chinese Sales Enquiries
zhengyumeng@cccmhpie.org.cn
Startup Enquiries
Meg.OBrien@terrapinn.com