I began my career in the veterinary industry in 2012 as the first and only receptionist at Snowy Vets. With no prior experience in the field, I embraced a steep learning curve, quickly mastering the nuances of veterinary care and client relations. Over time, my role expanded beyond the front desk to include responsibilities in client communication, marketing, and administrative tasks. As Snowy Vets grew, so did my responsibilities, eventually moving into a management role where I led a team and implemented innovative procedures to enhance the clinic’s operations. I strongly believe that receptionists are essential in building trust between clients and clinics, reducing the pressure on veterinarians, and ensuring every client feels heard and cared for. My experience has taught me the importance of maintaining strong client relationships, improving patient outcomes, and driving business success.
In this talk, we’ll explore the often-overlooked importance of follow-up calls in veterinary care. We’ll discuss how these simple yet impactful calls can enhance patient outcomes, strengthen client relationships, and boost business success. By focusing on the crucial role receptionists play in this process, we’ll uncover how follow-up calls can be a key driver of both clinical excellence and client satisfaction. Whether you’re looking to improve patient care or grow your practice, this talk will provide valuable insights into harnessing the full potential of follow-up communication.”
Discover the journey from being the first dedicated receptionist in a veterinary practice to becoming a business partner. This talk explores the importance of continuous learning, embracing opportunities and the impact of strategic planning. Learn how pushing boundaries and seeking knowledge beyond the industry can lead to personal and professional success.
Sponsorship Enquiries
Ellen.phelan@terrapinn.com
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Amanda.liversage@terrapinn.com
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natalie.mcclelland@terrapinn.com
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Meg.Obrien@terrapinn.com
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Aryan.Panjiar@terrapinn.com