AVRA Conference
Sydney, 24 - 25 October 2024
Schedule
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Opening Remarks
Cultivating Climate Courage – growing courage to confront and overcome the challenges posed by climate change and look after animals
From Concept to Market: Navigating the Pathway to Veterinary Product Registration
Vet Leaders Panel- Changing Pet Owner Trends and the Implications for the Future of Veterinary Medicine
Theatre Chair
Theatre Chair
Theatre Chair
Theatre Chair
A fresh nutritional and herbal approach to combating stress and anxiety in dogs/cats
Creating effective content for social media and client communications
interventional radiology
When the beat drops: ECGs and arrhythmias
In veterinary medicine the ECG is an extremely useful piece of pre-anaesthetic and perioperativemonitoring equipment. An arrhythmia can take multiple forms and can be a change in rate, rhythmor complex origin that differs from the normal pattern. This lecture will discuss the normal electricalpathway and cardiac cycle, as well as introduce many forms of cardiac arrhythmias, including lethalrhythms.
Therian presentation
Trupanion
Panel: Clinical Consultations Conversation: "Affordability of Care"
New Diagnostic Technologies for In-practice Use
Sterilisation of equipment process, clinical skills practical demonstration
The role of a Veterinarian (Animal Welfare Officer) in (medical) research involving the use of animals
Thryv
The front line – How to purrfect the triage process
This discussion is tailored for frontline nurses and receptionists who manage emergencies, including those who handle phone calls and greet clients. We will focus on identifying medical conditions that may seem stable but require urgent care, effective communication techniques when dealing with distressed clients over the phone, and strategies to prepare your team for emergencies. Through interactive scenarios, we’ll practice streamlining the triage process to ensure it is efficient and effective. We aim to equip everyone with the skills needed to confidently manage critical situations and provide optimal care to our clients in need.
Understanding dog body language in the clinic and dog-child relationship
Hot tips for Exotics in ER
A critical patient arrives at the clinic! HELP, what do I do? Nursing Essentials'
Medicinal Cannabis in practice CBD Vets Australia
Successfully integrating herbal medicine, nutritional supplements and nutraceuticals into clinical veterinary practice
Debunking Pet Insurance Myths - One Tail at a Time
Pet food safety and accountability - update on the Australian Standard (AS5812)
Common Issues in Rabbits
Radio Vet Nurse podcast LIVE with Cat Walker
New technology in equine breeding - innovation in sperm storage & shipment
PICC models Clinical Skills Practical Demo
Practical clinic equipment to save you time and money!
- GVPTE-FT-886 V-Top Operation Vertical Lifting Table
- GVPTE-FT-836 GVP’s adaptable Collapsible Stretcher Trolley
- GVP Stainless Steel Cages with Sound Dampening Technology
Effective utilisation of Vet Nurse and tech in clinical practice
Indications for surgery in Dachshunds with IVDD
Onboarding Success: Elevating Your Receptionist Role from Day One
In this dynamic 20-minute presentation, “Onboarding Success: Elevating Your Receptionist Role from Day One,” we will delve into the essential steps for transforming a newly hired receptionist into a cornerstone of your veterinary practice. This session is specifically designed for Veterinary Practice Managers and Receptionists to enhance understanding and implementation of effective onboarding practices.
Key Highlights:
Setting Up for Success: KPIs and ExpectationsLearn how to establish clear Key Performance Indicators (KPIs) that align with your practice’s goals. Discover strategies for outlining expectations and creating a structured environment that fosters accountability and performance.
The Power of Ongoing Quality Assurance (QA) and CoachingUnderstand the importance of continuous feedback and quality assurance in maintaining high standards of customer service. Explore practical approaches for regular coaching sessions that empower receptionists and help them excel in their roles.
Stress Management TechniquesAddress the unique stressors faced by veterinary receptionists and implement effective stress management strategies. Gain insights into creating a supportive work environment that promotes well-being and resilience.
Join us for this engaging presentation to equip yourself with the tools and knowledge needed to support your receptionists, boost their performance, and enhance overall practice efficiency. Whether you’re managing a new hire or refining existing processes, this session will provide actionable strategies to ensure your receptionist team thrives and contributes to the success of your veterinary practice.
Empowering veterinary professionals to work with wildlife
- Lorikeet and flying fox paralysis
- new avian influenza
How to prepare for an anaesthetic; a spay is not just a spay
A potential new era of equine clinical diagnostics: liver disease and beyond
Sound Veterinary Equipment
Pawsitive progress: Empowering Veterinary Teams through Mentorship & Clinical Supervision
Helping Brachycephalic Dogs Find Relief
MINI SESSION: The Power of Follow-Up Calls: Elevating Patient Care and Client Loyalty
In this talk, we’ll explore the often-overlooked importance of follow-up calls in veterinary care. We’ll discuss how these simple yet impactful calls can enhance patient outcomes, strengthen client relationships, and boost business success. By focusing on the crucial role receptionists play in this process, we’ll uncover how follow-up calls can be a key driver of both clinical excellence and client satisfaction. Whether you’re looking to improve patient care or grow your practice, this talk will provide valuable insights into harnessing the full potential of follow-up communication.”
Wound management - with case study evidence
Vets for Climate Action: Pioneering Positive Change
Climate change poses significant threats to animal health and welfare, bringing a compelling moral, financial, and legal imperative for action. Join us to learn how VfCA is at the forefront of inspiring positive change
Why vets shouldn't chase their passions - and what they should do instead
Masterclass: Hoppy Days - Does this exotic need to see a vet today
Unlike doctors, vets are expected to treat more than one species! Just like a cat is not a small dog, ferrets are not small cats, a bird has different needs to a lizard, and a rabbit that hasn’t eaten for several hours can be an emergency.
In this interactive session, we will learn the unique traits of common exotic animals seen in general practice, and how these characteristics can affect their behaviours and health. We will find out what constitutes an emergency in exotic animal medicine, which animals might need special attention and more consultation time, and which cases may have public health implications.
Canine Leptospirosis in NSW - what's new?
Wildlife Euthanasia
Exploring the Underlying Factors: Unravelling Burnout in Vet Nurses
Feeding tube models Clinical Skills Practical Demo
Suicide and Herd immunity- awareness, prevention, the network of safety, and the research supporting it
Veterinary practice ownership and expansion
Outsourcing difficult client interactions: care for clients, protect teams
Panel: Nutrition education: How to educate your clients on understanding the risks of raw diets and the benefits of feeding a high-meat diet
Panel:Managing staff shortages and filling the void in veterinary care
Panel: Vet Nurse & Vet tech professionalisation
- professionalisation
- accreditation,
- pathways for career progression
- effective utilisation of nurses
Compassion and Coaching: Essential Tools for Professional Wellbeing
Flynn's Walk
Panel: Emerging Vet Technology – new diagnostic tech tools, application of AI and digital transformation
- nel: Emerging Vet Technology – new diagnostic tech tools, application of AI and digital transformation
- New diagnostic tech: new urine analysers, POCs for miRs, application of AI is help improve sensitivity and specificity of virtual cytology
- Digital transformation
- More information coming soon
The future of companion animal diagnostics: microRNAs as novel biomarkers of pancreatitis and CKD
Panel: Setting up a new practice or buying a practice
INTERACTIVE WORKSHOP: Under Pressure! Navigating Difficult Client Interactions
Difficult client interactions are the number one cause of poor mental health in veterinary team members who frequently encounter verbal abuse, poor treatment and disrespect, complex interactions with distressed and grieving clients, unrealistic demands, guilt, manipulation, and the perception that we are in it for the money. In this lecture learn how to navigate difficult client interactions using conflict theory and the neuroscience of stress and resilience. Cat will also share the strategies and framework she uses in her “Vet Complaints Support” (VCS) business, which is a subscription service in which clinics outsource the handling of client feedback, concerns and complaints to VCS while receiving support and guidance.
Recognising mental health issues in animals - diagnosis and treatment
Harnessing the power of ACARCinom (Australian Companion Animal Registry of Cancers) in veterinary care
Introducing team based consulting
Practical Progress in Sustainability
Outcomes and impacts of implementation of the Climate Care Program at the Greater Springfield Vets group
Roundtable Chronic Osteoarthritis Management
Roundtable discussions
Roundtables: 30 minutes duration at 2:45pm and 3.20pm
- Wildlife TriageHost: Ludo Valenza
- Business Opportunity IdentificationHost: Adele Feakes
- Women Vet career & work life balance Host: Jocelyn Birch Baker
- Animal Mental Health Host: Jacqui Ley
- Urinary incontinence in dogs Host:Dennis Woerde
- Suicide prevention in the veterinary community Host:Alena Gadoury, Kat Williams
- Chronic Osteoarthritis Management Host:Dr.Megan Lui, Zoetis Australia
- Trupanion Host:Dr Stephen Rose
Roundtable: Animal Mental Health
Roundtable: Business Opportunity Identification
Roundtable: Suicide prevention in the veterinary community
Roundtable: Urinary incontinence in dogs
Roundtable: Wildlife Triage
Roundtable: Women Vet career & work life balance
Roundtable:Trupanion
Google Reviews - wrangling, managing and taming the dragon
Helping Clients Prepare for Euthanasia: The Importance of Pre-planning and Communication
This seminar is designed for veterinary receptionists, who play a crucial role in supporting clients during one of the most challenging moments of their lives—making the decision to say goodbye to their beloved pet. We will explore how to handle that initial, often emotional, phoneconversation when a client contacts the clinic to arrange a euthanasia appointment. The focus will be on the receptionist’s role in building a compassionate rapport, carefully gathering essential information and triaging while helping our clients feel more prepared and easing thefear of the unknown.We will discuss the importance of asking sensitive questions to better understand the pet’s temperament, as well as the owner’s past experiences and level of understanding about the euthanasia process. Additionally, we will share useful resources, including email templates that can be sent to clients, offering guidance on topics such as assessing Quality of Life (QOL), recognising when it might be time, what to expect during the appointment, grief support and theavailable aftercare options.Our aim is to empower receptionists with the confidence to engage in these delicate conversations, particularly exploring ways to openly discuss costs and aftercare options ahead of time. This lecture is about equipping veterinary receptionists with the tools to foster a compassionate and supportive environment, making a difficult experience a little easier for everyone involved.”
Panel: Promoting inter-professional collaboration
Sniffing out the cash – the basics of veterinary practice economic flow
In this concise 10-minute presentation, “Sniffing Out the Cash – The Basics of Veterinary Practice Economic Flow,” we will unravel the fundamental aspects of cash flow within a veterinary clinic. This session offers a clear and accessible overview of how money moves through your practice, from client payment to payroll, and highlights the crucial role of understanding this flow in maintaining smooth business operations.
Panel: Improving workplace awareness and support for Burnout, Wellbeing and Mental Health
Communication Skills to Build Client Relationships
Panel: Intergenerational management and communication
Create your personal agenda –check the favourite icon
Opening Remarks
What if an EAD ‘walked’ through my clinic door
Women are the future of Vet Science, and how this changes everything
Building better client relationships to reignite your why
Theatre Chair
Theatre Chair
Stream Chair
Theatre Chair
Anaesthetic mortality in dogs and cats
Fear Free Practices
NSW Parliamentary Review: Shortages of Vets in NSW: Report, finding and government response
Dental radiology interpretation
The Approach to the Itchy Dog: An Overview and Tips from a Veterinary Dermatologist
INTERACTIVE WORKSHOP: The Compassionate Movement – Mastering Difficult Conversations in End-Of-Life Care
Supporting clients through their pet’s end-of-life journey is one of the toughest and most emotionally charged aspects of a veterinary receptionist’s role. Our clients are often overwhelmed with grief, navigating a complex mix of emotions- ranging from sadness, anxiety, and uncertainty to relief, anger, guilt and heartbreak. Working on the front line, receptionists are often in a position where they have to console and support pet owners without any formal training in grief support.
We will look specifically at the key touchpoints where veterinary receptionists play a pivotal role in providing emotional support to clients, from the initial phone call to schedule a euthanasia appointment to the final return of ashes. Through a better understanding of what our clients really need from us in these moments, we can tailor our communication to ensure we handle these conversations with empathy, compassion and confidence.
You will leave this session equipped with a practical toolbox of communication micro-skills, a refreshed vocabulary, and precise phrases to help you communicate effectively with grieving pet owners. We’ll provide real life examples, guides and handouts to enhance your ability to support clients through their most vulnerable moments, making a profound difference in their experience and your professional fulfilment
Initial pain management at triage
- Introduction to triage categories
- Pain scales for canines and felines
- Opioids the role of them
- What to avoid on triage
New drugs on the horizon for managing feline anemia
Thryv presentation
The myth of resilience - Using emotional intelligence to build truly resilient organisations
Dental extractions: Tips and Tricks
Demystifying your Blood Results
Basics of neuraxial, nerve and fascial plane blocks in dogs and cats
Dermatology: Skin: Diagnosis, treatment for itchy cat
Advancements in Animal Housing and What the future holds
A Better Approach to Getting Your Vet Practice Built
The Anstee Hub for Inherited Diseases in Animals (AHIDA) – a new online tool supporting veterinarians in their crucial role in managing inherited animal diseases
Tooth resorptions in dogs: the hidden disease Part I: Aetiology and Diagnosis
Empowering Conversations: Engaging Clients on Climate Action from the Front Desk
Gut health and microbiome
When the emergency room is full: Who goes first
Triaging is an essential skill that vet nurses and technicians must possess. Whether we are taking theinitial phone consultation, or triaging from the vet hospital waiting room, our patients (and theirowners) are counting on us to quickly assess their health status so that the most appropriatetreatment may be initiated in a timely manner. This fast-paced lecture will focus on the immediate steps to aneffective triage system, and discuss the triage station and what to set up in advance for commonemergencies.
Preventing peri-parturient disease in dairy cows
It's NeuroLOGICAL! How neurologic rehabilitation works, and how you can start using it to improve patient function
Tooth resorptions in dogs: the hidden disease Part II: Treatment
From Receptionist to Partner: Navigating Career Growth in the Veterinary Industry
Discover the journey from being the first dedicated receptionist in a veterinary practice to becoming a business partner. This talk explores the importance of continuous learning, embracing opportunities and the impact of strategic planning. Learn how pushing boundaries and seeking knowledge beyond the industry can lead to personal and professional success.
Afast/Tfast for the vet nurse triage
Inappropriate toileting in cats: Helping clients work towards resolution
Modern Surgical Solutions
Linear Stapler and Cutter, empowering users to achieve optimum results with commonly performed procedures.
Parasitism and animal reproduction, case studies
Dental radiology: interpreting the unicorns
Puppy love: the attached owner and the expensive malocclusion
Referral Tips on Cardiology for general practices
Making antimicrobial choices in the ER
Therapeutic uses of palmitoylethanolamide (PEA) for small animal health
Innovation in Small Animal Ultrasound
How to Journey from Burnout to Abundance
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- What is Burnout?
- How do I know if I have Burnout?
- Know your WHY?
- How to be a Team Retaining Leader?
- Why is Self-care NOT Selfish?
- My 5 top tips to Prevent Burnout
How to be Entrepreneurial
How do I perform permanent canine extractions in Cats and Dogs
Diagnostic Radiography
Crash Course in Phone Manner Vet CX
Bedside Monitoring Series; Pulse Oximetry
Pulse oximetry is a widely used diagnostic tool in veterinary practice that measures the percentage of haemoglobin saturated with oxygen (SpO2), serving as an indirect measure of arterial oxygen saturation. This presentation will review the functionality and mechanisms of pulse oximeters, and provide insight into how they operate to deliver SpO2 readings.While pulse oximetry plays a significant role in clinical practice, it is not without its limitations. This presentation will highlight the importance of understanding both the capabilities and limitations of pulse oximetry. We will discuss common pitfalls and potential causes of error, including poor perfusion, motion artefacts, and the presence of dyshaemoglobins, all of which can impact the accuracy of the readings. Understanding these limitations allows veterinary professionals to effectively interpret pulse oximetry results and make informed clinical decisions.
Purrfecting Renal Nursing
How Mölnlycke’s bespoke ProcedurePak solutions save time, money and reduce waste
Effective communications lift animal health care outcomes by 50% - what are you doing to harness this?
- The latest tools from Google, Meta and Tik Tokfor practice use
- Brushing is the gold standard but 80% of dogs and cats have dental disease - how to bridge this gap
- Personalisation is the future - how to embrace this for your clinic to grow
Pitchfest: Listen to vet start ups to get their ideas off the ground
Pitchfest showcases new and innovative companies in the veterinary and animal industry culminating in a live Pitch Competition where they are up against the clock to articulate their innovation and business case. Each session will feature feedback from the judges as they compete for a prize.
Q&A:Dental Homecare
Applications of radiation therapy in veterinary medicine
Mastering the Schedule: Common Mistakes and how to avoid them
Bedside Monitoring Series; Capnography
Capnography is an extremely valuable, non-invasive tool that plays a critical role in veterinary anaesthesia and emergency settings. Capnography continuously measures exhaled carbon dioxide (CO2) and provides real-time evaluation of ventilation efficiency. This presentation will explore the fundamental principles of capnography, including basic physiology and the definition of end-tidal CO2 (ETCO2). We will interpret common capnography waveforms, and identify the causes of abnormalities. Additionally, we will discuss how capnography provides information on circulation and metabolic rate, detects malfunctions in anaesthetic breathing circuits, and assists in regulating fresh gas flow in non-rebreathing circuits. While capnography is a great diagnostic tool, its interpretation can often be daunting and overwhelming. This presentation will break down the complexities, ensuring that veterinary professionals gain a solid understanding of capnography basics.
Palliative Care: Mastering Disease Trajectory and Prognostication
In challenging economic times, how to grow your business and thrive
Panel: Onehealth animal welfare and veterinary welfare
Decision making in feline tooth resorptions: It is not always black and white
Quality of life to quality of death – Optimising the end-of-life transition
RECOVER 2.0
AI applications in the veterinary diagnostic process
Succession Planning, Valuation & Vet Industry trends
Caring for animals means caring for climate Vets for Climate Action
Troubleshooting common errors in Dental Radiography
Signs of pain, the pain pathway and multimodal analgesia
Advancements in minimally invasive soft tissue surgery
Supporting End of Life - conversation with your team
Utilisation of Veterinary Support Staff in Veterinary Dentistry
Your Pet Ate What? Understanding Toxicology
Unleashing Value: Elevating Perceptions of Your Vet Services
Panel: Palliative and End of Life Care Q&A
Stents in vet medicine
Streamlining Payments in Veterinary Practices: Enhancing Client Experience and Operational Efficiency
Four surprisingly easy steps to creating more enjoyment at work
Death of a Pulp: Diagnosing Endodontic Compromise
Applications of Acupuncture in practice, not just for pain therapy
Emotional intelligence: What does it mean?
Surgical stapling for GI surgery
Reverse Career: building your niche
Stranger Things: Unexpected Dentistry & Oral Surgery Cases
Panel: Integrative Veterinary Medicine: acupuncture, homeopathy, cannabinoids
Contact us
Sponsorship Enquiries
Ellen.phelan@terrapinn.com
Speaking Enquiries
Amanda.liversage@terrapinn.com
Marketing Enquiries
natalie.mcclelland@terrapinn.com
General Enquiries
Meg.Obrien@terrapinn.com
Start-Up Enquiries
Aryan.Panjiar@terrapinn.com
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