FREQUENTLY ASKED QUESTIONS

Will there be a live face-to-face event this year?

No, due to the COVID-19 measurements taken by the government, we’re not able to host a face-to-face SPARK event this year.

 

Why is SPARK 2020 being delivered digital ?

We’ve been sparking ideas, innovations and relationships that transform business for over 30 years. Using our global footprint, we bring innovators and change agents together, discussing and demonstrating the technology, strategies and personalities that are changing the way the world does business.

 
Because communication is at its most effective face to face, our preferred platform has always been, and will always be, live events. They enable rapid interaction, knowledge sharing, quick evaluation of people, partners, products and ideas, the creation of new relationships and the strengthening of existing ones. Usually in a powerful two or three day experience.
 
But our business is not events, it’s the sparking of ideas, innovations and relationships that will help you succeed. And we all need these now more than at any time in history.
 
Until we meet again in person, our commitment therefore is to deliver these using the most innovative digital tools in the most innovative way. And in so doing we hope we will all learn not only to survive, but to thrive and grow together as we move into a future at the same time more exciting and more perilous than we ever imagined.

 

What is SPARK?

SPARK is a unique energy event; where disruptors spark new thinking; where fresh business models are created; and where the leading minds of old and new energy combine to create the future.

  • Our digital edition will feature:
  • 50+ Speakers
  • Keynote Interviews
  • Live Panels
  • Interactive Roundtables
  • One-to-one meetings
  • Start-up Village

It’s everything you’d expect from a world-class conference, coming to you at home. 

 

 

What do I need to do if I'm registered for SPARK? 

In short: you don’t need to do anything.
As our registered attendee, you now have access to two events: four days of SPARK Digital in 2020 and the Live event in 2021. You’re automatically signed up for both, you don’t need to transfer your registration.    

 

Can I transfer my registration to a colleague? 

Yes, if you can’t make it to SPARK 2020 or SPARK 2021, you can transfer your registration to one of your colleagues within the same organisation

Overall Support Guides

 

General

  • How do I reset my password?
    See instructions HERE
     
  • I have a who can I contact?
    It can take up to 24 hours for your registration details to be available in the app.
    If you're still unable to log in after this period, email Alexandra.royer@terrapinn.com
 

Exhibitor Video

Delegate Video

 

 

Profile

  • How do it edit my profile?
    See instructions HERE
     
  • Can I link my profile with my LinkedIn profile?
    See instructions HERE - (5a)
    Please note you can only pull in the profile picture from LinkedIn
     
  • How can I change my interests? 
    Go to profile > Edit profile > Interested in
    See instructions HERE - (2b,c)
     
  • How do I change my email address?
    See instructions HERE
     
  • How do I update my company profile?
    See instructions HERE

 

My booth

  • What will my virtual booth look like?
    See Exhibitor Guide PDF with example visuals.
    See instructions on how to update your virtual booth HERE - (2) or if you have Grip Teams enabled you can update your virtual booth HERE . You can embed videos and add additional resources (via external link to, for example, a sales brochure PDF).
     
  • Is there a way to drive more traffic to my virtual booth?
    Yes - speak to your Client Manager for promotional opportunities. 
     
  • Will I receive contact information of the people who come by the booth?
    No, you will not receive contact information, however, you will see who has viewed your company, shown interest in your company or your colleagues and then request a meeting with those individuals.
     
  • How do I upload videos to my booth page?
    See instructions HERE

Networking / Meetings

  • When can I start reaching out to people?
    As soon as the platform is live, you are able to ‘Claim your profile’/log in. You can then begin interacting with others. See networking options HERE
     
  • How do I find people with similar interests? 
    The profiling questions which everyone must fill out during registration will allow Grip to set up your ‘recommended’ attendees. Alternatively, you can filter your search by name or interests. 
     
  • How do I manage my availability?
    Profile -> Manage My Availability
     
  • Will my profile take into account the scheduled sessions I have signed up to? 
    Once you have added your sessions into the calendar, your personal agenda will show that you are not available for a meeting.
     
  • How do I request a meeting? 
    See instructions HERE
     
  • How long are the meetings for?
    The meeting slots are 15 minutes long.
     
  • Can I add another member of my team to a conversation? 
    Inside of the virtual meeting room, you will be able to copy the link and share that with the individual you would like to join you. This link is made available inside the virtual meeting room 5 minutes before the meeting is due to take place. 
     
  • How do I reschedule a meeting? 
    See instructions HERE
     
  • What do the networking categories (meet, chat, interested, skip) mean? 
    See explanation HERE  
     
  • Can I export my connections contact details? 
    No. Users contact details are not displayed or exportable in the platform.
     
  • Can I change the meeting host? 
    See instructions HERE

 

Sessions / Content 

  • Can I see everyone that has attended my sponsored session? 
    Yes, anyone that has added the sponsored session to their calendar and watched that session will be delivered as an inbound lead inside your Teams area.
     
  • Can I export a list of participants attending the event? 
    No - you will be able to view the attendee list, however, you will be unable to export the attendee list 
     
  • Can I fully brand a sponsored presentation? If so, how? 
    A sponsored session will have the name of the company and their logo at the top, however, for a fully branded sponsored page, please discuss this with your client manager. 
     
  • How long is the platform available after the event? 
    The platform will remain accessible for 30 days after the last day of the event.