Sarah is the senior researcher writer and leads on energy topics for Which? magazines and which.co.uk. She designs and implements investigations into consumer-focused topics including smart meters, customer experience, domestic energy prices and solar panels.
Sarah is responsible for Which?’s annual energy companies satisfaction survey, which has been running for more than a decade and is a widely-respected barometer of customer service performance. The results were consulted by around a million consumers last year. She also works proactively to share the results with energy companies and public bodies to drive improvement.