Day 1: Retail - Shops & Department Stores

 

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Retail: Shops & Department Stores, Thursday 3 May 2018

OPENING KEYNOTE PLENARY: A CASHLESS FUTURE

08:50

Chair’s Opening Remarks

interview
09:00

Going Cashless: Interviews with Central Banks in Asia about their cashless strategies

  • Exploring how monetary policy is changing
  • How can central banks support these changes?
Paul Stoddart
09:50

The global impact of real-time payments and how it helps to shape an economy

  • Since the launch of Faster Payments a decade ago, how has the demand for real-time increased around the globe?
  • How has the infrastructure moved on?
  • How is this helping to restructure an economy
  • What will the future look like?
Neal Cross
10:10

Are we wrong about going cashless?

  • What are the challenges with going cashless and how can we overcome them?
  • The problem of building systems to replace cash: Culture, cash and human behaviour
  • Looking at Bitcoin: will it be the currency of the future?
Amit Kurseja
10:30

Amazon Pay in India: Achieving scale, creating opportunity and realising a cashless future

10:50

Networking Break

THE STORE OF THE FUTURE

Retail: Shops & Department Stores
12:40

Start-Up Elevator Pitches

12:50

Lunch

14:10

Roundtable Discussion Session

Now’s your chance to get really interactive. Choose one of our tables and join the discussion.
15:00

Networking Break

O2O & OMNI-CHANNEL

Elvin Too
Retail: Shops & Department Stores
15:40

Click & collect: How to draw more foot traffic into your stores

  • How much do consumers actually value click & collect?
  • What key logistical challenges do retailers face with click & collect, how do they overcome this?
  • Why click & collect really is about up-selling, and how to ensure this happens
  • How to ensure speedy collection
Elvin Too
Retail: Shops & Department Stores
15:40

Using digital to create value offline: Lessons from NTUC Fairprice

  • How FairPrice Online fits within NTUC FairPrice’s offline outlets
  • How FairPrice online directs customers in-store
  • Does FairPrice online stand on its own as an outlet, or is it complementary to the offline experience?
Scott Leaw
Retail: Shops & Department Stores
16:00

Offline-to-Online: How to use your brick & mortar stores to drive eCommerce sales

  • How should retailers price their eCommerce offerings as compared to their brick and mortar prices? Should you charge less online?
  • How can retailers make the path between their offline and online presence easier?
  • How should sales made online after a consumer visits your store be accounted for?
Nicolas Bargas
Retail: Shops & Department Stores
16:40

Start-Up Elevator Pitches

STORE DESIGN

Scott Ellis
Retail: Shops & Department Stores
16:50

Mapping the shopper journey through the store: A case study from Bloomingdale’s Dubai

  • What Bloomingdale’s Dubai has done to make the in-store experience amazing
  • Why creating a female-focussed store was a risk, and how and why it paid off
  • How Al-Tayer made the Bloomingdale’s brand resonate with Dubai shoppers
Panel discussion
Retail: Shops & Department Stores
17:10

Panel: How to create multi-sensory experiences to fully engage shoppers

  • What can retailers do to determine the small changes which lead to large differences in sales?
  • What is nudge theory and how can this be applied to in-store retail?
  • Going beyond distinctive scents and mood music: What easy wins are available for retailers to increase sales?
  • How can retailers provide novelty in the multi-touch environment, while ensuring high standards?
Moderator: Kenneth Tan, HOD, Retail Asia Publishing Pte Ltd
Retail: Shops & Department Stores
17:50

Start-Up Elevator Pitches

18:00

Networking Drinks Reception

last published: 19/Feb/18 06:35

 

 

 

 

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To discuss the show and reserve your space contact the team now on +65 6322 2786  or email seamless.asia@terrapinn.com

 

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