Conference - 6 November 2018

08:45

Organiser’s opening remarks

08:50

Chairperson’s opening remarks

THE COMMERCE ECOSYSTEM

Dele Adeyinka
09:00

The future of payments: where, when and what to expect

  • Where does the future of payments lie?
  • Integrating innovation, creativity and opportunity
  • Using tech to enhance and enable digital transaction capabilities
  • Diversifying payment methods while tailoring to the local community
  • What is the next step for Africa?
Massimiliano Spalazzi
09:20

The eCommerce Landscape: transforming the future of online

  • Aligning your organisation for its digital future by using mobile
  • Cross border e-commerce going mainstream
  • The role of e-commerce in economic growth and development
  • Transforming domestic and international business
  • Enabling factors and barriers to e-commerce for development
  • Understanding the regulatory landscape
Adhar Srivastava
09:40

Creating a smoother payments process to boost trade finance in West Africa

  • The current climate and methods of settlement
  • Is using blockchain to approve document verification the future?
  • More mobile, less document heavy
  • What are the impacts for Client, the banks and the industry
10:20

Speed Networking

10:40

Morning Tea

PAYMENTS

FINTECH

ECOMMERCE

CONNECTED PAYMENTS

FINTEGRATION

MOBILE

Track 1: Payments
11:20

Alternative payments: Streamlining the payment process

  • Where do we stand with alternative payment methods?
  • Barriers to mainstream adoption and integration
  • Providing consumers a reason to register and use a service
  • Will security and authentication be a problem?
  • Using incentives to change consumer habits
Track 2: Fintech
11:20

Fintechs: Friend or Foe?

  • The role of start-ups within an innovation strategy
  • Understanding the opportunities and challenges for retail banks
  • Meeting changing customer demands
  • Experimenting in-house vs. buying in Fintech solutions
Track 3: Ecommerce
11:20

Mobile apps – driving revenue through the self-service approach

  • Enhancing the shopping experience by putting information at the customers fingertips
  • Seamless in-app navigation, communication and conversion
  • Personalising the inapp customer journey
  • Using API to streamlining inapp payments
Track 1: Payments
11:40

The way forward for mobile payments

  • Who will be the winners of the mobile payments battle?
  • Pushing product innovation
  • Streamlining customer enrolment and uptake
  • Leveraging cross-industry partnerships to take mobile payments across borders
Track 2: Fintech
11:40

Integration is key: Banks, Fintech and Financial inclusion

  • Leveraging mobile to drive financial inclusion
  • Capitalising on the need for financial inclusion
  • The financial impact of partnerships
  • Driving the speed and level of innovation
Track 3: Ecommerce

11:50 Top tips to roll out a successful, next gen m-commerce strategy

  • Keeping it simple
  • Increase security and authentication to allow for the future of single-click payments
  • Improve your marketing interactions
  • Use data and analytics to efficiently manage your strategy
Track 2: Fintech
12:00

Collaboration & partnerships: How banks and fintechs can work together

  • Whats the strategy behind the collaboration?
  • Harnessing fintech innovation
  • Digital banking in a traditionally unbanked market
  • Finding your niche and changing how you do things
  • A focus on CX and what can be learnt from digital innovation
12:19

ROUNDTABLES

Now’s your chance to get really interactive! Simply pick one of our roundtable topics and join the debate. Numbers will be limited at each table, to ensure everybody gets their chance to participate in the discussion.
12:20

Africa is a mobile first continent, but what do great mobile-first solutions actually look like?

13:00

Networking Lunch & Exhibition Visit

FINANCIAL INCLUSION

OPEN BANKING

X-BORDER COMMERCE

Track 1: Payments
14:20

How fintech and financial inclusion complement one another and why it works

  • Embracing collaboration and existing within the ecosystem of banks
  • Speed, accountability and efficiency
  • Having an attractive CX
  • Target based offerings (small businesses and under banked)
Track 2: Fintech
14:20

API’s: The implementation process and the impact

  • Promoting partnerships through APIs
  • Allowing fintechs to build customised applications faster, quicker and more efficiently
  • Building the next generation of fintechs and deploying to a wide range of banks
  • Understanding regulatory and cybersecurity burdens
Track 1: Payments
14:40

Product innovation and diversification: the evolving financial inclusion landscape in West Africa

  • New age of collaboration
  • Rethinking regulation for inclusive innovation
  • Building trust and overcoming barriers
  • Who’s seizing the opportunity, who’s getting it right?
Track 1: Payments
15:00

Learning from Financial Inclusion Initiatives in other emerging markets

  • Accessing the major influencing factors
  • The importance of agent banking and partnerships
  • Mobile penetration as a route to boosting uptake
  • More competitive remittance options
  • New players, new solutions
Track 2: Fintech
15:00

Rise of the collaborative bank

  • Making open Banking a strategic priority
  • Critical for digital transformation
  • Data as a new digital business
  • Boosting the CX and creating new revenue streams
Track 3: Ecommerce
15:00

Crafting a first world x-border ecommerce strategy

  • Meeting growing expectations: investing in the right technology
  • Trial & error: taking an innovative, lean approach with constant testing
  • Don’t be left behind - Adapting for mobile
  • The implementation process for digital transformation
  • Optimising the B2B experience to match B2C expectations
15:20

Afternoon Tea, Networking & Exhibition Visit

CYBERSECURITY

DIGITAL BANKING

CUSTOMER JOURNEY AND EXPERIENCE

Track 1: Payments
16:00

How to incorporate biometric authentication into your digital ecosystem

  • What does it look like
  • What impacts content diversification and technical levels
  • Authentication moving to mobile
  • Security, biometrics, AI
  • Who is killing the password?
Track 2: Fintech
16:00

Will digital banking be a driving force for digital ID in Africa?

  • KYC compliance: going digital
  • Digitally identifying and verifying the identity of clients
  • Tying digital and real-world identities together with greater certainty
  • Reducing fraud while removing friction from the process
  • Pushing the industry to increase trust levels by associating biometrics with digital identities
Track 3: Ecommerce
16:00

The experience revolution – surprising and delighting your customers

  • What we can learn from ecommerce giants
  • Shaping the customers decision making process through omnichannel and mobile
  • Applying a generous dash of emotional intelligence around customer behaviour
  • Combining data, people and processes
  • Data centralisation: Listening and acting on customer feedback
Track 1: Payments
16:20

Predict & prevent: top tips to prevent cyber fraud

  • Implement more defensive security methods
  • Going beyond “expert-based approaches’
  • Taking a deeper look into customers behavioural analytics
  • Is multi-factor authentication the way
Track 2: Fintech
16:20

Real time payments for real-time banking and (Telco) mobile financial services

  • A nation-wide real-time payments system
  • Use of emerging tech to achieve your vision
  • Invest substantially, lowering costs, new revenue opportunities
  • Developing alliances and partnerships
Track 3: Ecommerce
16:20

Personalising the customer journey to increase user satisfaction

  • Getting to grips with your digital ecosystem
  • Having a defined customer journey strategy
  • A totally wide view of the customer experience and expectations
  • Delivering data driven personalised experience
  • Embracing tech adoption and mobile
  • Turning trends and ideas into actions
Track 1: Payments
16:40

Making security more personal: Going beyond the password with biometrics

  • Revolutionising the way we interact with money
  • Implementing biometric authentication systems
  • Examining approaches to cyber risk
  • Ensuring all platforms are guarded against attack
  • Protecting banks from evolving phishing and malware attacks
Eric Coffie, Group Head of Cards and Electronic Banking, Ecobank Transnational Inc
Track 2: Fintech
16:40

How to truly evolve to digital banking: What’s needed

  • How emerging market needs are influencing global trends
  • Using tech to get ahead of the challenges
  • Priorities, opportunities and capitalising on customers behavioural change
  • CX, tech capabilities, regulation and economics
  • Transforming and preparing for the future
Track 3: Ecommerce
16:40

Top tips to create a frictionless experience

  • Mobile is a must
  • Digital design must be seamless
  • Crank up data security
  • Personalise, personalise, personalise!

ALTERNATIVE TECH

Sosthenes Konutsey
17:00

InsurTech: Challenges and opportunities around reshaping an industry

  • New solutions, new engagement and new platforms
  • A closer look at how this makes insurance payments easier
  • Growing existing capabilities and reach
  • Using the next level of data analytics to manage risk
  • Engagement innovation
  • Developing customer-centric products, new value added services and new business opportunities
17:30

PARTY!

last published: 16/Oct/18 11:55 GMT

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