CONFERENCE AGENDA DAY 1
VIP Conference Day 1: 5 November
08:45
Organiser’s opening remarks
08:50
Chairperson’s opening remarks
BANKING (R)EVOLUTION
09:00
Making change happen: Future fintech’s, innovative digital payments and more from big data
- New sources of data and integrating the results into services
- How retail banking is embracing unstructured data
- Using AI for actionable data: challenges and opportunities
- Leveraging customer insights for innovation
- Gaining a holistic view of the customer journey using public data
09:30
Seven Types of Mobile Wallets: Understanding the Future of Debit and Credit Cards
- Mobile Wallets represent the most disruptive of the 30 key emerging Financial Technologies
- Metcalf's Law and Moore's Law: exponential versus linear adoption curves in financial services
- From African Type Mobile Money to Scandinavian Wallets; From Asian Chat Based Payments to US Proximity Payments and beyond
- The future of Mobile Wallets: smart watch, AR payments, VR Payments, smart lenses
- FS Ecosystem 2.0: Neobanks, MNO Wallets, Tech Giant Wallets, Independent Wallets
10:00
Starting with a digital only mindset
10:20
Speed Networking
10:40
Exhibition viewing, networking & refreshments
Payments
Fintech
Banking
MOBILE PAYMENTS
FINTEGRATION
ALTERNATIVE TECH
Payments
11:20Mobile payments: Digital transformation, innovation and infrastructure
- Driving digital transformation with AI and data
- Keeping in mind physical and digital security challenges
- Identifying opportunities for innovative infrastructure tech
Fintech
11:20PANEL: How fintech is taking over: why fintech, why now?
- Fintegration: redefining financial markets and the way to move forward
- Collaboration, partnerships and processes
- Altering the market dynamic and ecosystem
- Rising stars
Banking
11:20The impact of FinTech in Microfinance
- Reducing risk, while still improving efficiency
- Modern trends in AI and how it impact digital lending
- Creating a world class, digital lending service
- Real time credit scores
Payments
11:4011: 50 Prepaid: The Missing Link for Successful FinTechs
- Where will biometrics take us
- Partnerships between start-ups and incumbents
- Combining user convenience with security
Banking
11:4011:50 InsurTech: Opening opportunities and reshaping an industry
- Developing customer-centric products, new value-added services and new business opportunities
- Using innovative tech to make payments seamless
- Using data analytics to manage risk
- Engagement innovation
Fintech
12:00Enticing Fintechs into your banking ecosystem
- Speed innovation through accelerator programs
- Putting fintech at the heart of your “reaching the unbanked” strategy
- Understanding the customer’s needs and meeting them
ROUNDTABLES
Now’s your chance to get really interactive! Simply pick one of our roundtable topics and join the debate.
12:20
Agency Banking, opportunities and threats
12:20
Mobile Banking
12:20
Monetizing mobile and staying competitive in P2P
12:20
Rise of merchant-funded loyalty programs
Abiodun Bolarinwa, Team Member - Youth Banking, Access Bank Plc
12:20
Tech innovations that are driving change in digital banking
13:00
Lunch, networking & exhibition viewing
MICRO-LENDING & CREDIT
OPEN BANKING
DIGITAL ID
Payments
14:00PANEL An enabling environment for micro-lending
- Which models will still be successful in 2020
- Digitisation in lending
- Leading micro-lending and lending innovations
- Using data to create meaningful value propositions
- Putting the customer first, while thinking about costs
Moderator: Carmelle Cadet, CEO, EMTECH
Fintech
14:00PANEL Opening up the bank using transformative tech to your advantage
- Embracing digital transformation and new technologies
- Big data and the impact on the customer journey
- Strategic collaboration to create a mutually beneficial ecosystem
- Simplify and optimise business prosses through standardisation and optimisation
- Creating early API dominance and going beyond the minimum regulatory requirements
Banking
14:00PANEL The digital ID (r)evolution
- The current digital ID landscape in West Africa
- Where is digital ID taking us?
- How is digital ID changing our online world?
- Keeping it simple, user friend with a streamlined on-boarding process
- Databases vs. Blockchain
Moderator: Akua Nyame-Mensah, Founder, ANM & Company
Payments
14:40Gen Z: the next digital credit wave
- The various industry players and nature of information they collect
- The role of regulation
- Difficulties in collecting traditional information
Fintech
14:40How to ring fence the risks in API models
- Identify and prioritise API opportunities
- Leveraging tech to reinvent the banking business model
- Putting your information in an easy to use and easy to understand manner
- Becoming more customer-centric
Banking
14:40Digital ID: The end to end digital customer journey
- Understanding the context, challenges and value
- Unleashing fundamentally different customer-centric experiences
- Using insights and advanced analytics to focus on transformation
- Partnerships with accelerators and leading institutions
SECURITY, CYBER & AUTHENTICATION
FINCLUSION
UX & CUSTOMISATION
Payments
15:00Security in banking: securing trust, and trusting your security
- Using biometrics, AI and machine learning authentication as your secret weapons
- Keeping up to date with global security threats and innovations
- Protecting your customers personal data
Fintech
15:00PANEL Financial Literacy: Empowering the unbanked population
- Promoting inclusion for overall inclusive growth
- Creating awareness that allows the unbanked to understand the tech
- Successfully balancing financial inclusion and financial literacy
- Overcoming the mindset of “bank accounts are not for me”
Banking
15:00The evolving customers UX: It’s all about the customer
- Structuring new innovative tech around the needs of your customers
- Keeping in mind your core reason for developing this service
- Using your customer journey to drive in-store loyalty
Payments
15:20Three in one: Security, convenience and cool factor
- Driving innovation whilst addressing security challenges
- Using biometrics to combat the password
- Fraud protection
- Personalisation for your customers
Banking
15:20Personalisation: the driving force to successful Mobile Financial Services
- Assembling a real-time view of customer engagement
- Going back to the basics: harnessing the correct data
- Personalising the customers experience and content
- Still remaining innovative
Payments
15:40Responding to or shaping payment innovation: which one is authentication doing?
- What are the benefits for banks
- Collaboration is key
- Answering the driving demand for innovation
- Solving real-life problems with a touch
Fintech
15:40The transformative role that technology plays in financial inclusion
- Enable interoperability between digital financial service providers
- AI’s role in the financial inclusion lag
- Connecting payments, data and ecosystems
Banking
15:40CX, UX & ROI: Why customer centricity is commercial
- Leveraging the next-gen tech
- Different measuring techniques and methods
- What works?
- Understanding and integrating results
16:00
Refreshments, networking & exhibition viewing
PAYMENT INNOVATION
16:20
C-Suite Panel: Booming Africa: Embracing and integrating technology and innovation into the market
- Much needed change to the ecosystem - Enabling new payment developments
- Making payment systems a core focus
- Cash and its position going forward
- Opportunities for incumbents and new entrants
- Dealing with disruption and tech for payments and financial inclusion
- Security in an age of cyber-attacks
- Building trust, winning the customer with unrivalled services
Moderator: Carmelle Cadet, CEO, EMTECH
17:00
Chairpersons closing remarks
17:00
Party, party, party!
last published: 04/Nov/19 17:25 GMT
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SPONSORSHIP & EXHIBITION OPPORTUNITIES
Kemantha Naidoo
tel: +27 (0) 11 516 4044
SPEAKING OPPORTUNITIES
Molly Newman
tel: +27 (0) 11 516 4060
TO REGISTER
Nkulueko Mpanza
Nkululeko.Mpanza@terrapinn.com
tel: +27 (0) 11 516 4051
Organiser
