Kareem Mazhar | Customer Experience Manager

Kareem Mazhar, Customer Experience Manager, Dubizzle

With more than 10 years of experience in Customer Service/Operations I have developed a great understanding of user needs and was able to test and implement different ways to gather the voice of the customer and measure user happiness/satisfaction.

My mission is, Making sure that the voice of the customer is heard, understood and acted upon within the organization so that we can prevent users from switching away from us.


Seamless ME 2019 day 2 @ 14:40

Re-examining and revamping CX metrics

  • How are CX metrics driving change in your organisation?
  • Connecting key drivers to performance metrics to measure customer experience
  • Going beyond NPS and satisfaction surveys
  • Building effective programmes around core customer experience efforts
  • Focusing on surveys that will provide actionable insights
  • Constantly A/B testing to measure efficiencies
  • Moving seamlessly to cloud-based analytics and bringing the IoT to life
last published: 15/Apr/19 13:15 GMT

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