Justin Reilly | Former Head Customer Experience Innovation

Justin Reilly, Former Head Customer Experience Innovation, Verizon

Justin Reilly is an entrepreneur, innovator, strategist and thought leader, passionate about the intersection of Product, Technology, and Design. At Verizon Fios, he is responsible for digital product strategy and innovation, 5-year customer-centric growth, and CX practice maturity for the Fios business. He has a proven track record of building for the next generation of consumers and is squarely focused on a world of AI First Distributed Experiences. A frequent speaker on Customer Centricity, Product Innovation and Digital Strategy, Justin’s eclectic background has afforded him the privilege to work with Fortune 500 brands across the world in a number of capacities.<br><br>Prior to Verizon, he was a Director of Strategy and Experience at Macquarium, lead the Strategy and Innovation team at Arke Systems and was a partner at Grey Seven Labs, a digital products group focused on cross-platform insights and intelligence for the enterprise. He co-founded Qstir.com, a comprehensive social marketplace and has a significant background in international lead generation, customer experience, performance marketing and digital products.<br><br>Outside of the office, Justin is an award winning Spoken Word artist, a graduate from Wharton Business School and Penn Basketball alum. He possesses an unhealthy obsession with big data and a general disdain for low hanging doorways and small spaces.


Seamless ME 2019 day 2 @ 14:20

Becoming AI first

  • Building AI-Native teams for the future of work, platforms, and customer experience
  • Introducing a Cognitive Maturity model to roadmap AI
  • Sharing winning strategies of a lean innovation model at Verizon
  • Navigating a new world of Distributed Experiences
  • Defining Cognitive Product and its relationship to human behaviour
  • Monetising voice interaction with automatic purchasing power
  • Implementing solutions for the “do it for me” revolution
last published: 15/Apr/19 13:15 GMT

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