Dan Heywood | Technical Director
Virgin Mobile Middle East & Africa

Dan Heywood, Technical Director, Virgin Mobile Middle East & Africa

Almost 20 years’ experience in Telecoms with both vendors and operators implementing a range of customer experiences from traditional, old school prepaid telephony to today’s digital offerings with multiple payment options, SIM card home delivery and in-app chat. Constantly looking to the future for disruption of the customer journey.


Seamless ME 2019 day 1 @ 15:40

Interfaces of the future: chatbots and conversational commerce

  • Establishing greater customer intimacy with voice based assistants
  • Overcoming the hurdles with chatbot commerce
  • Onboarding customers and increasing monetisation seamlessly
  • Accelerating commerce whilst reducing payment fees
  • Partnering with leading tech companies for consumer convenience
last published: 15/Apr/19 13:15 GMT

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