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Strengthening your digital bank to win new customers and retain existing

monday 4 may, 11AM (gSt)

IN PARTNERSHIP WITH

As the COVID-19 pandemic has evolved, demand for digital banking channels has skyrocketed. As most consumers turn their attention to branchless banking solutions, financial institutions must now race to deliver a digital banking experience that can exceed customer expectations as they try to win and retain new digital custom. This webinar will delve into:  
  • Accelerating the roll-out of digital transformation strategy to support a surge in digital banking  
  • Effectively educating customers to aid their seamless transition to digital banking  
  • Ensuring digital systems have the capacity to manage surging usage  
  • Reassessing onboarding eKYC policies to facilitate digitised branchless banking 
  • Transforming back-office operations to support digital channels and new digital relationships  
  • Streamlining digital channel interfaces to deliver improved CX  
  • Retaining digital customers to support future digital strategy  
 

WATCH ON-DEMAND

 

Ellis Wang

Chief Head of Technology, Transformation & Information

Mashreq Bank

Mike Cunningham

Chief Digital & Strategy Officer

Banque Saudi Fransi

Sonny Zulu

Managing Director, Head of Retail Banking

Standard Chartered Bank

Chitrajit Chakrabarti

Head of GCC, South Asia and India Region

BPC

WATCH ON-DEMAND

 

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For more information, visit www.terrapinn.com

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