THE CONFERENCE

 

 

By bringing together the brightest minds from across the payments, banking and Fintech ecosystem Seamless ignites new ideas and inspires the audience to think differently.


You will be stimulated by innovators, disrupters, business leaders and entrepreneurs from across East Africa and beyond.


Leveraging our extensive relationships and experience in the field, we can ensure the ultimate experience to spark and inspire change. Underlined by networking, ideas, forums and cutting edge product profiling we aim to push the boundaries of current market thinking.


We promise access to the right people at the right time in an environment that drives opportunity.

Nairobi, 2 - 4 September 2019

Schedule

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Sep 209:28
Conference pass
Sep 209:30
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PANEL Financial inclusion: harnessing Africa’s digital potential

Keynotes
  • Building on the mobile money revolution in East Africa to drive financial inclusion
  • Reimagining inclusion with technology innovation
  • Utilising new products and services deriving from the digital era
  • Unearthing the emerging providers within financial inclusion
Stefano Virgilli, Chief Executive Officer, Pocket MoneySingapore
Jesse Moore, Chief Executive Officer, M-KOPA Solar KenyaKenya
Pedro Carvalho, Head Of Retail And Business Banking, Barclays Bank MozambiqueMozambique
Sep 210:10
Conference pass

Revolutionising regulation to scale up inclusive innovation

Keynotes
  • Examining the relationship between innovation and policymaking
  • Boosting inclusion by presenting safe, useful services that are attractive and accessible to the unbanked
  • Supporting the use of advanced technologies
  • Ensuring regulatory impediments do not prohibit innovation
  • Addressing entrepreneurial challenges in inclusive technology
Konstantinos Tsanis, Chief Transformation Officer, ATLAT/WEMA BankNigeria
Sep 211:20
Conference pass

PANEL: The fintech promise: achieving full financial inclusion

Keynotes
  • Are incumbents falling behind to meet sustainable development goals?
  • Utilising innovative business models, products and emerging technologies to drive financial inclusion
  • Spurring fintech innovation for the vulnerable
  • Going beyond banking with additional opportunities such as savings and investment, low cost payment systems, insurance and credit
Moderator: Matteo Rizzi, Co Founder, FinTechStagePortugal
Patrick Awori, Chief Executive Officer, ImaginariumKenya
Caine Wanjau, Chief Technology Officer, Twiga FoodsKenya
Torooti Mwirigi, Commercial Director, CarepayKenya
Sep 211:50
Conference pass

Digital credit: time for celebration or concern?

Keynotes
  • Discovering the rapid proliferation in digital credit
  • Exploring the flexible and inclusive lending terms that come with microcredit
  • Unearthing the risks that come with digital lenders such as multiple borrowing, high interest rates
  • Ensuring financial literacy and understanding with microcredit
Ireneus Gichana, Chief Executive Officer, Maisha Microfinance Bank LtdKenya
Sep 212:10
Conference pass

Collaboration and diversity: the keys to financial inclusion

Keynotes
  • Looking at the bigger picture to tackle regional necessities
  • Opening financial inclusion to the many with multiple platforms through partners
  • Utilising the advantages of both banks and fintechs for new product launches, investment opportunities and infrastructure development
  • Collaborating with the wider industry e.g. insurers, remittance etc. for a diverse product range
  • Disaggregation of the value chain with open platforms and APIs
  • Supporting fintech experimentation on a regional and global scale
Raliat Sunmonu, Senior Director, Africa Program Management, Accion InternationalUnited Arab Emirates
Sep 212:20
Conference pass

Superplatforms: from financial inclusion to employment

Keynotes
  • Unearthing the effects of Amazon, Alibaba, Jumia etc on financial inclusion
  • Fuelling demand for financial products with wallets and digital platforms
  • Accelerating the entry and survival of SMEs through superplatform marketing
  • Changing the nature of formality for commerce with super apps and platforms
  • Supporting fintech scale up with financial access to power better paying employment for young workers
Paul Musoke, Director, Competitive Strategies, Financial Sector Deepening Africa FSD AfricaKenya
Sep 213:50
Conference pass

PANEL: Inclusion rises. Disparities remain.

Keynotes
  • Overcoming the inequalities between rich and poor, men and women
  • Outlining the opportunityo 1.7 billion adults unbanked o 2/3rds have a mobile phone
  • Empowering with digital banking for prosperity and economic growth
  • Capturing the exponential growth in mobile financial transactions to reach underserved or unserved markets
Moderator: Matteo Rizzi, Co Founder, FinTechStagePortugal
Ganza Mfumya, Head Of Rural And Agro Lending, AccessBank Tanzania LimitedUnited Republic Of Tanzania
Torooti Mwirigi, Commercial Director, CarepayKenya
Araika Mkulo, Director Of The Board, Insurance Group of TanzaniaUnited Republic Of Tanzania
Sep 214:30
Conference pass

Saccos: adopting digital technology

Keynotes
  • Enhancing the competitiveness of the Sacco sector in Kenya
  • Safe-Guarding the future of low-income earners.
  • Embracing digital technology for full financial inclusion
  • Driving entrepreneurship with accessible loans and saving platforms
  • Diversifying investment mix to compete in the hypercompetitive industry
Antone Wambura, Executive Director, Lake National SaccoKenya
Sep 214:50
Conference pass

Ensuring financial inclusion reaches even the most vulnerable

Keynotes
  • Understanding the position of refugees and financial inclusion within the comprehensive refugee response framework (CRRF).
  • Case study: Kalobeyei pilot
  • Addressing the key barriers facing refugees and financial inclusion
Kuria Wanjau, Forcibly Displaced People Theme Manager, FSD AfricaKenya
Sep 215:30
Conference pass

PANEL: Exploring the new paradigm of financial identity

Keynotes
  • Connecting digital identity with mobile money for full financial inclusion
  • Identifying the 1.1 billion people without a identification
  • Empowering refugees and UDPs through digital identification
  • Paving the way for a self-sovereign identity with decentralised infrastructure
  • Reaching the unbanked and unidentified with technology innovation
Moderator: Wayne Hennessy-Barrett, 4G CapitalKenya
Daniel Szlapak, Director Of Africa, Branch International LimitedUnited States
Amanda Donahue, Head Of Africa, YABXKenya

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Sep 309:30
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Harnessing the power of blockchain: glimpsing into the future economy

Keynotes
Bitange Ndemo, Chairman, Blockchain And Artificial Intelligence Taskforce,, Government Of KenyaUnited Kingdom
Sep 309:50
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KEYNOTE Inside innovation: creating a culture of innovation

Keynotes
  • Understanding the innovation imperative
  • Discovering why most innovation fails and avoiding the same fate
  • Shifting the organisations attitude and capacity towards innovation
  • Identifying the requisite leadership behaviours
Chris Colbert, Managing Director, Harvard Innovation LabUnited States
Sep 311:20
Conference pass

PANEL Is cash still king? Inside the mobile wallet

PAYMENTS
● Unearthing the recent mobile wallet surge, a boom for e-commerce● Examining the facts – do consumers really prefer this almost cashless society?● Reducing mobile buying friction by eliminating certain steps● Building interoperable POS and acceptance systems in Africa● Reaching the 8/10 consumers still using cash● Driving the cash-lite agenda throughout the financial ecosystem ● Exploring the case studies across the region
Moderator: John Chaplin, Payments Advisor, Helios Investment Partners And Chairman, Global Payments Innovation JuryUnited Kingdom
Stefano Virgilli, Chief Executive Officer, Pocket MoneySingapore
Patrick Awori, Chief Executive Officer, ImaginariumKenya
Agrippa Mugwagwa, Executive Director - Retail Banking And E-Commerce, FBC Holdings LimitedZimbabwe
Sep 311:20
Conference pass

PANEL Developing an ecosystem of innovation

FINTECH
● Tapping into the growing population across the region● Building a coherent development framework● Initiating investor-focused programmes to improve access to growth capital● Identifying growth sectors within the market● Nurturing relationships between government bodies, accelerators, financial institutions and educational systems● Finding the next unicorn in the fintech heavy playing field● Overcoming local issues with fintech
Sharon Arungu Olende, Senior Advisor and Consultant, LendableKenya
Adedana Ashebir, Regional Manager, Sub-Saharan Africa, Village CapitalKenya
Lavanya Anand, Vice President, VestedWorldUnited States
Raliat Sunmonu, Senior Director, Africa Program Management, Accion InternationalUnited Arab Emirates
Thomas Scaria, Head - Finance, JoyalukkasUnited Arab Emirates
Sep 311:40
Conference pass

The fight for survival: banking in the hypercompetitive ecosystem

BANKING
● Enhancing banking services with strategic alliances● Continuing to expand with technological advancements vs. trying to stay afloat● Role of the regulator: fair competition or digital powerhouse?● Strengthening the banking portfolio with partnerships and consolidation● Questioning the future of traditional banking business models
Konstantinos Tsanis, Chief Transformation Officer, ATLAT/WEMA BankNigeria
Sep 312:00
Conference pass

Securing the “mobile wallet”

PAYMENTS
● Mitigating risks and protecting consumers● Preparing and reacting to emerging threats to mobile banking and payments● Influencing user behaviour with strong regulatory frameworks● Discussing anti-fraud solutions and strategies to thwart mobile attacks and maintain customer trust
Kelvin Heeroo, Project Manager - Product And Innovation, ICPSMauritius
Sep 312:00
Conference pass

Championing fintech investment

FINTECH
●Leveraging technology to address market gaps●Attracting investment with a clear, stable and predictable business model●Driving financial inclusion though fintech growth●Exploring the case studies and regional success stories●Attracting new investors across the region with ROI strategies●Focusing on the emerging trends and growth trajectories that fintech investors are looking for
Sep 312:00
Conference pass

Removing the barriers for fintech-bank collaboration

FINTECH
●Uncovering common barriers slowing fintech collaboration●Linking banking ecosystems with FinTech innovation●Case study: creating an innovative platform for collaboration
Rudy Kawmi, Regional Sales Manager, FinastraUnited Arab Emirates
Sep 312:00
Conference pass

Social banking: banking in the palm of your hands

BANKING
  • Revolutionising banking with P2P apps and social media
  • Traditional banks: going social?
  • APIs, big data and social networking: towards a new bank
  • Adopting open banking APIs to reimagine the banking experience
  • Engaging with customers on a social platform and creating intimacy
  • Bridging the gap from banks to social media and beyond
Muthoni Mutonyi, Senior Manager - Digital Banking, National Bank of KenyaKenya
Sep 312:30
Conference pass

Roundtables

Keynotes
Optimising customer experience through digital innovation
Sep 314:20
Conference pass

PANEL Unravelling the future of X-Border

PAYMENTS
  • Digital remittances: where to next?●Discovering the influx of non-traditional players●Finding the correct strategic partners to push innovation●Keeping up with the rapid pace of globalisation: transforming challenges into opportunities●Blurring traditional industry lines: adopting new business model opportunities but also increasing competitive threats●Changing the face of cross border payments with DLT●Exploring what wallets and apps mean for X-border
Moderator: Darren Franks, Chief Executive Officer, TalentintheCloudUnited Kingdom
Georgina Mukami, Head Enterprise Services, National Bank of KenyaKenya
Beven Shapeta, Sales Support Manager, Mea, Compass Plus LtdSouth Africa
Sep 314:20
Conference pass

PANEL Considering the impact of robo advisors on future banking services

FINTECH
● Broadening the market with robo advisors for customers with lower assets● Providing real time information on customer assets in line with increasing levels of demand● Providing user profiles aligned with life goals● Tailoring services through client on-boarding, risk profile, investment strategy and financial analysis● Identifying and supporting HNWI’s through machine technology
Moderator: Bonney Tunya, Coproduction Editor, BBCKenya
Gilbert Angana, Head Private Banking, Co-operative Bank of KenyaKenya
Joel Macharia, Chief Executive Officer And Founder, Abacus KenyaKenya
Sep 314:20
Conference pass

PANEL Regulating the future bank: facing the challenges in cybersecurity and data privacy

BANKING
● Overcoming the biggest barriers for financial innovation● Assessing the vulnerabilities posed by fintech software for customer data● Evaluating both sides of the argument: will regulation stifle innovation or should the priority be based on risk management and data privacy?● Ensuring policies are beneficial for business and fair for consumers● Supporting regulatory innovation with regtech and sandboxes● Understanding compliance and risk considerations
Dennis Echeru, Chief Risk Officer, Centenary BankUganda
Juliet Maina, Advocacy And Regulatory Manager Mobile Money, GSMAKenya
David Lusala, Chief Operating Officer, Exim Bank TanzaniaUnited Republic Of Tanzania
Sep 314:40
Conference pass

Revolutionising remittances with mobile

PAYMENTS
●Meeting the changing consumer expectations with innovative mobile remittance platforms●Reducing the “stubbornly high” cost of remittances with technology●Reducing costs, increasing transparency and creating an opportunity for economic empowerment in East Africa●Contributing to East Africa’s overall financial system with the easy movement of money
Patrice Kiiru, Group Associate Director, Diaspora Banking And Remittances, Equity BankKenya
Sep 314:40
Conference pass

PANEL Embracing blockchain, don’t be left behind

FINTECH
●Developing interoperable systems to support blockchain●Securing systems with blockchain technology●Creating an opt-in, interoperable network●Building relationships with regulators ready to implement blockchain●Exploring the use cases e.g. smart contracts, lending, eKYC, loans, insurance etc.●Overcoming the obstacles:oPrivacyoRegulationoScalabilityoIntegration
Moderator: Darren Franks, Chief Executive Officer, TalentintheCloudUnited Kingdom
Naomi Snyman, Blockchain Lead, Standard Bank LtdSouth Africa
Nhial Majok, Founder & CEO, KesholabsKenya
Christian Kakoba, Co-Founder And Community Lead, Bithub AfricaKenya
Sep 314:40
Conference pass

Innovation & technology: a banking perspective

BANKING
  • Stabilising the economy in an era of transformation
  • Launching innovation labs
  • Encouraging fintech development and partnerships
  • Embracing technology innovation and promoting economic growth
Bamidele Olalekan Oseni, Group Chief Risk Officer, I&M Bank RwandaKenya
Sep 315:00
Conference pass

Cheap, transparent & fast: cross border transfers for the digital age

PAYMENTS
●Moving people, moving money: powering remittance services for the travelling generation●Utilising technology for a quicker, cheaper and safer international cross border remittance system●Creating transparency through the customer journey
Nadia Costanzo, Head Of Banking - Africa And Latin America, TransferWiseUnited Kingdom
Sep 315:00
Conference pass

Regulation, threat or opportunity?

BANKING
● Changing the mindset of the financial sector● Deploying flexible tools, systems and infrastructure to drive real efficiencies and increase compliance● Maintaining a flexible data strategy and following international best practice● Empowering companies for healthy competition● Regulators: hindering growth or stimulating innovation?● Creating the perfect playing field for innovators and regulators to work in tandem
Linda Bonyo, Co-Founder And Chief Executive Officer, Lawyers HubKenya
Sep 315:10
Conference pass

Reimagining remittances with technology innovation

PAYMENTS
● Delivering faster, cheaper and more efficient services● Fintech: levelling the playing field in X-border payments with user friendly apps● Revolutionising remittances with remtech innovation● Meeting the changing consumer expectations with innovative mobile remittance platforms● Offering multiple payment options for fast, secure and affordable transfersReserved for sponsor
Grant Truter, Head: Operations and Support, UnionPay African Representative OfficeSouth Africa
Sep 315:10
Conference pass

Accelerating financial inclusion with blockchain technology

FINTECH
●Bringing billions of people into the financial system swiftly and securely with blockchain●Is this a prerequisite for true financial inclusion?●Overcoming the problems with KYC and authentication in emerging markets●Aiding financial inclusion through virtual currencies
Suleiman Murunga, Chief Executive Officer, CoinpesaUganda
Sep 315:20
Conference pass

Driving alternative payments with interoperable systems

PAYMENTS
  • Adopting innovative technologies to facilitate seamless payment systems
  • Promoting fair competition between financial institutions
  • Enhancing market uptake with cross bank interoperability
  • Expanding beyond brick and mortar banks to reach the underserved
Odhiambo Evans, Head- Transactional Banking, I and M Bank Kenya NairobiKenya
Sep 315:20
Conference pass

PANEL Securing the future of banking from cyber threats

BANKING
  • Sharing data to raise awareness of data breaches as they happen
  • Creating a collective threat intelligence ecosystem to adapt quickly and dependably
  • Providing a better understanding of the threat landscape
  • Gaining insights into practices deployed by others in the industry
  • Maintaining a proactive and reactive system of response
  • Enhancing cybersecurity frameworks with regulation.
  • Staying secure in the open banking world
Moderator: John Chaplin, Payments Advisor, Helios Investment Partners And Chairman, Global Payments Innovation JuryUnited Kingdom
Peter Njuguna, Chief Information Officer, Co-operative Bank of KenyaKenya
Antony Otieno, Secretary General, Internet Society Kenya ChapterKenya
Sep 315:25
Conference pass

PANEL Revolutionising the insurance industry

FINTECH
●Focusing on the emerging trends and growth trajectories that fintech investors are looking for●Building a coherent development framework●Initiating investor-focused programmes to improve access to growth capital●Identifying growth sectors within the market●Nurturing relationships between government bodies, accelerators, financial institutions and educational systems●Finding the next unicorn in the fintech heavy playing field●Recognising changing consumer needs
Stanley Chege, Chief Information Officer, Madison InsuranceKenya
Wessam Soliman, Chief Executive Officer, AddengreensUnited Arab Emirates
Sep 315:40
Conference pass

Unearthing the world of alternative payments

PAYMENTS
● Embracing new technologies within the financial industry● Developing partnerships between innovators and the monetary sector● Identifying the global players e.g. Applepay, Samsungpay, Alipay● Building interoperable systems across the continent● Driving acceptance ● Where to next? The future of alternative payments
Jones Mrusha, Deputy Chief Information Officer, AccessBank Tanzania LimitedKenya
Sep 315:40
Conference pass

CASE STUDY Dealing with cyber-attacks in East African banks

BANKING
  • Upskilling the workforce to deal with areas of cybersecurity
  • Enhancing cyber infrastructure with technology
  • Differentiating the types of threats common in East Africa, external and internal
  • Building flexible systems to deal with the new era of cyber-attacks
David Menza, CISO, Housing FinanceKenya
Sep 315:45
Conference pass

CASE STUDY Infiltrating new markets with Insurtech

FINTECH
●Adapting to an ever-evolving insurance landscape●Predicting consumer demands ready for industry 4.0●Utilising mobile technology to reach underserved customers●Reaching low income consumers with micro-insurance●Lessons learned from using mobile subscription in target markets for ‘pay as you go’ insurance and health services
Simon Ngura, Chief Innovation And Technology Officer, SanlamKenya
Sep 316:00
Conference pass

Discovering how payment innovation is killed

PAYMENTS
  • Exploring the innovators
  • Incumbents: protecting their current position
  • Unearthing the impact of BigTech’s in payments
  • Exploiting market opportunities as a fintech
John Chaplin, Payments Advisor, Helios Investment Partners And Chairman, Global Payments Innovation JuryUnited Kingdom
Sep 316:00
Conference pass

PANEL Facing a digital reality: working together in the new industry

FINTECH
●Prospering by working together: reducing costs and improving efficiencies with data analytics●Maximising value through digital expertise foroIncreased connectivityoTargeted value conceptsoAutomationoData driven decision making●Reducing investment and increasing returns●Leveraging existing data and analytics to insights●Exploring the opportunity for insurers to build and retain trusted relationships with customers●Disrupting the way insurance claims are processed and resolved with visual claims
Joseph Kamiri, General Manager Strategy & Marketing, CIC General InsuranceKenya
Chebet Daizy - Limo, Project Manager - CRM & Digital Channels, British-American Insurance Company Kenya Limited BritamKenya
Thomas Gachie, Group Chief Operations Officer, Resolution Insurance Company LtdKenya
Sep 316:00
Conference pass

Securing the future of banking: are mobile wallets the next target for fraud?

BANKING
  • Moving beyond CNP fraud with mobile wallets
  • Balancing the new necessities; user experience, convenience and security
  • Outplaying the increase in malicious apps, bot attacks, emulators and simulators and RATs
  • Harnessing location services and digital behaviour to battle in the mobile world
  • Proactively managing consumer base with strong regulatory frameworksReserved for Uniken
Sep 316:10
Conference pass

Welcome Address

Keynotes
Jean-Philippe Bryard, Sales Manager, SABMorocco
Sep 316:20
Conference pass

Automation: the end of the traditional broker or an opportunity to empower?

FINTECH
  • What are the opportunities created by automation in the insurance sector?
  • Empathy empowered: supporting brokers with data
  • Utilising automation for repetitive tasks
  • Questioning the long-term implication of automation on the customer and the insurer
  • Predicting the future of the insurance industry: driven by AI or empathy?

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Sep 409:28
Conference pass

DIGITISATION

Keynotes
Host: Martin Janzen, Managing Director, Simon-Kucher & Partners FZ-LLCEgypt
Sep 409:30
Conference pass

Collaborate to innovate: fostering a partnership between traditional and non-traditional players

Keynotes
●Discovering the disruptors e.g. digibanks, social banking●Achieving mutually beneficial synergies through collaboration, data sharing, restructuring and improving agility●Partnering with the innovators to become the financial institute of tomorrow●Compete or collaborate: what is next for the hypercompetitive industry?●Unearthing the role of central banks within the fintech ecosystem●Encouraging finnovation and driving the force towards a cashless society
Martin Janzen, Managing Director, Simon-Kucher & Partners FZ-LLCEgypt
Sep 409:50
Conference pass

Fireside chat: Discovering the digital bank disruption

Keynotes
Konstantinos Tsanis, Chief Transformation Officer, ATLAT/WEMA BankNigeria
Sep 411:20
Conference pass

Revolutionising P2P with social payments

PAYMENTS
  • Redefining the banking industry with social media
  • Looking at the evolution of the payments industry into social media
  • Exploring the use cases of social media
  • Placing the purchasing power back into the hands of the consumer
  • Overcoming the worries of data and privacy
  • Bridging the gap from banks to social media and beyond
William Amayo, Head of Retail Banking, Kenya Commercial BankKenya
Sep 411:20
Conference pass

PANEL Rethinking the lending value chain

FINTECH
  • Exploring the new ecosystem for lending and credit in East Africa
  • Discovering hybrid lending models to capitalise on the SME market
  • Collaborating or competing?
  • Combining the banks scalability and reputation with a fintech’s innovation and flexibility
  • Assessing the winning strategy of an efficient credit supply chain o reducing credit costs o making faster credit decisions o disbursing higher amounts of credit
Moderator: Faisal Omar, Director, FMO ConsultingAustralia
Dan Apungu, Vice President Investment Banking, Stanbic BankKenya
Waruguru Ituu, Founder, Change CornerKenya
Denis Kuria, Former Analytics Manager, MobipesaKenya
Sep 411:20
Conference pass

PANEL Clicks v bricks. App v branch. Who wins?

BANKING
  • Countering neobank, challenger bank and digibank competition
  • Matching core strengths to what consumers want
  • Balancing branch banking with autonomous touchpoints
  • Utilising banks financial power alongside fintech technology
Melaku Kebede, Senior Deputy Chief Executive Officer - Strategy And Technology, United Bank ScEthiopia
Larry Maeda, Manager Card Business, Gulf African Bank
Silas Matoi, Head Of Fintech And Digital Banking, Banc ABCUnited Republic Of Tanzania
Sep 411:50
Conference pass

Bridging the digital skills gap

PAYMENTS
Mohsen Malaki, Managing Director And Partner, Synergy ConsultingUnited Arab Emirates
Sep 411:50
Conference pass

Spurring digital banking in East Africa

BANKING
  • Exploring the global digibank landscape to build a competitive strategy
  • Responding to challenger banks
  • Competing with challenger banks through technology innovation
  • Levelling the playing field with regulatory policy to improve customer choice
  • Discovering the impact of mid-sizes banks: squashed in the middle?
  • Providing local access to banking services to increase market share
Pedro Carvalho, Head Of Retail And Business Banking, Barclays Bank MozambiqueMozambique
Sep 412:00
Conference pass

Enhancing customer experience through mobile

PAYMENTS
●Taking a global mobile overview●Utilising innovative mobile financial solutions across the globe●Discussing mobilecash●Uncovering payments platform potential
Beven Shapeta, Sales Support Manager, Mea, Compass Plus LtdSouth Africa
Sep 412:00
Conference pass

Reimagining credit and lending with AI and data analytics

FINTECH
  • Mitigating risks with AI and machine learning
  • Understanding customer patterns and behaviour
  • Extracting valuable insights from available data patterns
  • Replacing antiquated statistical approaches with machine learning techniques
  • Supporting credit decisions with alternative data sources
  • Predicting results with preliminary analysis and data quality control
Sep 412:10
Conference pass

Bringing chatbots to P2P payments

PAYMENTS
  • Interfaces of the future: chatbots and conversational commerce
  • Establishing greater customer intimacy with voice-based assistants
  • Overcoming the hurdles with chatbot commerce
  • Onboarding customers and increasing monetisation seamlessly
  • Accelerating commerce whilst reducing payment fees
  • Partnering with leading tech companies for consumer convenienceReserved for sponsor
Sep 412:10
Conference pass

SME credit: where to next?

FINTECH
  • Is there a fintech and bank discourse in the SME place?
  • Changing the traditional thinking behind SME lending with hybrid banking models
  • Reaching the undeserved in emerging and developed markets with SME credit
  • Leveraging solutions to serve new consumer groups
  • Capturing a new market segment with SME lending and credit
Ivan Mbowa, Regional General Manager, TalaKenya
Sep 412:10
Conference pass

Bringing the branch to you: how digibanks are enabling financial inclusion

BANKING
  • Offering a new distribution channel to attract new clients and reinforce brand
  • Maximising access to consumers by rolling out mobile first solutions
  • Lowering costs, particularly for lower transactionS
  • Utilising biometrics to perform financial services typically done in-branch
  • Providing a better way to serve the underserved with agency banking
  • Supporting inclusion by increasing distribution and customer serviceReserved for sponsor
Sep 414:00
Conference pass

PANEL Building an entrepreneurial culture with partnerships and innovation

FINTECH
  • Reviewing the “new industry” as the competition collaborate
  • Recognising the role played by fintechs in an evolving financial services ecosystem
  • Discovering the key attributes of a successful fintech and bank partnership
  • Breaking tradition by utilising technology to reinvent the financial service
  • Choosing the right business model to accelerate the fintech growth
  • Focus on fintechs: making the most of fintech partnerships
Moderator: Darren Franks, Chief Executive Officer, TalentintheCloudUnited Kingdom
George Bodo, Head Of Banking Research, Ecobank Transnational IncKenya
Diane Ha, Customer Success, OkHiKenya
Declan Magero, Founding Partner, Afrinet CapitalUnited States
Maurice Otieno, General Manager, MettaKenya
Sep 414:00
Conference pass

PANEL Planet of the APIs: reshaping the future of banking

BANKING
  • Accommodating traditional banking services through API channels
  • The API approach: providing a seamless interface for customers
  • Developing a better customer experience by distributing digitally innovative services
  • Embedding payments into the experience of the end customer
  • Overcoming regulatory concerns with open APIs
  • Accelerating consumer choice with traditional service unbundling
Moderator: David Kanyanjua, Managing Director, Three Quality ServicesKenya
Georgina Mukami, Head Enterprise Services, National Bank of KenyaKenya
Oganga Lance, Open Banking Lead, Co-operative Bank of KenyaKenya
Eveque Mutabaruka, Engineering Lead, Bank of KigaliRwanda
Twan Burghouts, Director Strategic Initiatives, SOFTWARE GROUPBulgaria
Sep 414:25
Conference pass

PANEL B2B: Moving away from the norm

PAYMENTS
  • The next trillion-dollar opportunity?
  • Optimising B2B business with interactive platforms
  • Jumping onboard the revolution with faster payments, blockchain, APIs, open banking efforts and collaboration
  • Looking beyond faster payments to change and accelerate the entire B2B process
  • Addressing the major pain points within B2B payments
Gakii Mwongera, Head Of Cash And Liquidity Management, Equity BankKenya
Andrew Mwithiga, Head Of Virtual Banking, Barclays Bank KenyaKenya
Sep 414:30
Conference pass

Collaboration and diversity: the keys to financial inclusion

FINTECH
  • Looking at the bigger picture to tackle regional necessities
  • Opening financial inclusion to the many with multiple platforms through partners
  • Utilising the advantages of both banks and fintechs for new product launches, investment opportunities and infrastructure development
  • Collaborating with the wider industry e.g. insurers, remittance etc. for a diverse product range
  • Disaggregation of the value chain with open platforms and APIs
  • Supporting fintech experimentation on a regional and global scale
Innocent Africa, Head Of Risk And Compliance, KCB Bank RwandaRwanda
Sabrina Lamb, Chief Executive Officer, WekezaUnited States
Sep 414:40
Conference pass

PANEL Creating a winning digital marketing strategy

PAYMENTS
  • Seamlessly combining digital and physical delivery channels
  • Incorporating social networking platforms with mainstream banking
  • Contextualising campaigns with relevant, interactive content marketing
  • Understanding increasing complex consumer decision behaviour to optimise conversion rates
  • Deriving insight from multiple sources simultaneously using big data, predictive analytics and consumer insight
  • Improving contact centres and consumer touchpoints
Roselyn Najjuma, Country Head - Customer Journey And Agile Innovation, Stanbic UgandaUganda
Stanley Kafu, Head Of Marketing And Communications, Exim Bank TanzaniaUnited Republic Of Tanzania
Elizabeth Okomba, General Manager Customer Experience, NIC BANKKenya
Sep 414:50
Conference pass

The role of regulatory sandboxes in fintech innovation

FINTECH
  • Regulation: keeping pace with fintech innovation
  • Providing appropriate safeguards to ensure companies are complying with legal and regulatory requirements
  • Constructing a supportive environment for fintechs to balance risk and support financial inclusion
  • Attractive VCs and fintech innovation with open regulatory frameworks
Innocent Africa, Head Of Risk And Compliance, KCB Bank RwandaRwanda
Sep 415:00
Conference pass

Shaping the future payments experience with AI

PAYMENTS
  • Predicting behaviour and intuitively managing transaction timings
  • Offering timely and relevant offers to support consumer cashflow
  • Personalising services with psychographic algorithms
  • Improving retention, revenue and profitability
  • Amplifying CX with machine drive conversational capabilities
  • Leveraging transactions for customer centricity
  • Developing an interoperable AI network of the future
Robert Lukyamuzi, Former Head Of Data Analytics, D.F.C.U. BankUganda
Sep 415:10
Conference pass

Fostering customer loyalty in the insurance industry

FINTECH
  • Driving customer retention across all touch points
  • Placing clients at the epi-centre of business decisions
  • Shifting from a product to a client centred approach
  • Allocating resources based on data collected from consumers
  • Personalising services with hands on client management
  • Supporting customers with tailored services during times of crisis
Justus Mutiga, Chief Executive Officer, ICEA LION Life AssuranceKenya
Sep 415:20
Conference pass

“Chatty chatty bank bank”: why chat banking will revolutionise the future of banking

BANKING
  • Discussing the importance of WhatsApp and SMS as channels of communication
  • Bringing the bank to the customer
  • Creating a seamless user experience that is quick, easy and personalised
  • Exploring the use cases of social media within banking
  • Unearthing the chatbots already in use
  • Novelty to necessity: the power of personalisation technology in banking
Russell Akuom, Head Of Digital Banking Experience, Co-operative Bank of KenyaKenya
Sep 415:30
Conference pass

PANEL Transforming the insurance industry with IoT and analytics

FINTECH
  • Unlocking the potential data analytics, machine learning and AI
  • Utilising analytics to identify key customer trends
  • Driving IoT connectivity with personalised services
  • Understanding customer life events and storing the data
  • Supporting insurance representatives with data analytics, behavioural patterns and trends
  • Building connected systems throughout the client lifecycle
  • Implementing proactive and reactive services to mitigate risks
Hillary Wachinga, Head Of Internal Audit, Kenya Reinsurance Corporation LtdKenya
Calleb Karegyesa, Co-Founder, PESABAZAAR.comRwanda
Sep 415:40
Conference pass

Making safe and secure payments with digital identity authentication

BANKING
  • Securing payments during the device explosion
  • Continuously adapting security network to face advancing threats
  • Eradicating data breaches and security vulnerabilities with a clear risk management focus
  • Being aware of necessary transparency in real time data
  • Digital ID and biometrics: a powerful combination?
  • Identifying the unidentified with digital identificationReserved for Uniken
Sep 415:50
Conference pass

Speeding up and reducing the cost of claims processing

FINTECH
  • Overcoming slow claim processing with IoT
  • Improving the efficiency and value of systems with predictive analytics
  • Building an interoperable system throughout the claim process
  • Incorporating data into the claims process
  • Looking to the future, discussing how IoT will revolutionise the insurance industry
Martin Nyantika, Associate Actuary, Jubilee Insurance CompanyKenya
Sep 416:00
Conference pass

Advanced analytics: producing next-generation insights

PAYMENTS
  • Enhancing employees with AI to become a more responsible more profitable bank
  • Automating manually intensive, highly repetitive tasks
  • Identifying fraudulent transactions with real time analytics
  • Utilising AI for fast and accurate credit scoringReserved for sponsor
Sep 416:00
Conference pass

Supporting insurance innovation with tech-forward regulation

FINTECH
  • Fostering innovation in an ever-changing world
  • Keeping up to date with constantly changing consumer expectations
  • Applying the latest tech advancements to enable, broad, deep and real-time supervision of the insurance market
  • Discovering the regulation behind bancassurance
Dorothy Maseke, Group Head Of Risk And Compliance, ICEA LION Assurance CompanyKenya
Sep 416:20
Conference pass

Digital footprint: crucial for the mobile mad generation

BANKING
  • Building a 360 view of each customer with analytics
  • Utilising multifactor authentication and behavioural analytics
  • Assessing the current availability of digital authentication methods
  • Developing a simplified, frictionless, quicker on-boarding process
  • Collecting cross device data in the IoT era
  • Handling consumer data effectively at all times
  • Managing consumer behaviour analytics through AI
Alex Muriu, Avp - Digital And Innovations, Barclays Bank PlcKenya
last published: 03/Sep/19 05:45 GMT


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