Seamless East Africa Webinar Series

SEAMLESS WEBINAR SERIES

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Fast track your digital bank whilst ensuring customer happiness

Tuesday 12 may, 11aM (eat)

hosted by Terrapinn 

Since this global pandemic began, demand for digital banking solutions has skyrocketed. The sudden shift means many institution’s digital efforts have been caught short but with lowered transaction volumes and increased demand, there is a mass of opportunity for banks to develop, improve and deliver effective digital channels. This webinar will explore:

  • Accelerating the roll-out of digital strategy to support mass consumer shift  
  • Effectively educating customers to aid their seamless transition to digital banking  
  • Ensuring digital systems have the capacity to manage surging usage  
  • Reassessing onboarding eKYC policies to facilitate digitised branchless banking 
  • Transforming back-office operations to support digital channels and new digital relationships  
  • Streamlining digital channel interfaces to deliver improved CX  
  • Retaining digital customers to support future digital strategy
 
 

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Featured Panellists:

Hartnell Ndungi

Chief Data Officer

Barclays Bank of Kenya

Kevin Rudahinduka, Head of Digital Banking, Bank of Kigali, Rwanda

Kevin Rudahinduka

Head of Digital Banking

Bank of Kigali, Rwanda

Stephen Kagaruki

Head of Innovation & Digital Transformation

CRDB Bank, Tanzania

Salome Makau, Visa, Seamless Webinar

Salome Makau

Senior Business Leader, SSA

Visa

 

Daren Franks, Seamless Webinar

Moderator: Darren Franks

CEO and Founder

Talent in the Cloud

 

 

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Hosted by:

 

 

For more information, visit www.terrapinn.com