Seamless East Africa Webinar Series

SEAMLESS WEBINAR SERIES

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Building loyalty and engagement through transaction banking

Tuesday 23 JUNE, 11aM (eat)

As the banking landscape continues to evolve, convenience and efficiency remain top priorities for all banking customers. With new custom notoriously more expensive to win than retain, this webinar will explore the importance of building loyalty through transaction banking. We will discuss: 

  • The need to create and grow products that actively respond to changing customer needs 
  • Evaluating alternative channels to aid growth in other segments 
  • Responding to a SME driven economy 
  • Catching up to retail banking when it comes to digitisation  
  • Enabling seamless integration of partner systems to offer a consistent CX 
  • Improving the ease of fintech integration and reducing loss of business due to inefficient legacy systems 
 

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Featured Panellists:

Judith W. Mkama

Head of Institutional Banking

Commercial Bank of Africa Tanzania

Michael Mungure

Head of Transactional Banking

NMB, Tanzania

 

 

 

 

 

 

 

 

 

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