Mutsa Chironga | Managing Executive : Consumer Banking
Nedbank Ltd

Mutsa Chironga, Managing Executive : Consumer Banking, Nedbank Ltd

Mutsa holds a Master’s in Public Administration & International Development (MPA/ID) from Harvard Kennedy School and a BA (Hons) in Economics from Cambridge University.  He was awarded the Kennedy Scholarship in 2004, the Thayer Scholarship in 2006, and the Tutu Leadership Fellowship in 2016.

Mutsa currently serves as the Managing Executive for Consumer Banking at Nedbank, responsible for over 7 million individual clients in South Africa.  Prior to that, Mutsa was a partner at McKinsey & Company, and among several roles, he was the lead for the banking practice in Africa during his time there.  At McKinsey he served dozens of retail banks across multiple African countries, and also in Indonesia, Thailand and Europe.  

Mutsa has also previously worked at the World Bank in Washington DC as a Junior Professional associate, as an Economist in the UK Department of Education, and as a trainee accountant at Arthur Andersen in London.  He also served for 5 years on the board of Pump Aid, an organisation providing safe clean water to villagers in Zimbabwe, Mozambique and Malawi.

Since 2010, Mutsa has published widely on the topics of business growth in Africa, notably a book published by Harvard Business Review “Africa’s Business Revolution”; economic growth in Africa, notably the award-winning report “Lions on the Move”; and on retail banking in Africa, notably the report “Roaring to life: Growth and Innovation in African Retail Banking”.

Mutsa lives in Johannesburg, and is married with one daughter.  He enjoys running, playing golf, and is an die hard fan of Liverpool Football Club.

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PANEL: Building an engaging customer experience in the 22nd century

last published: 14/Jul/20 08:25 GMT

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