AGENDA

 

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Cape Town, 5 - 6 March 2018

Schedule

Create your personal agenda –check the favourite icon

Mar 509:00
Conference pass

Africa and the globe: A new era in payments

1st Track: Payments
  • Where can payments go that they aren’t today?
  • Integrating innovation, creativity and opportunity – AI and bots in banking
  • Smart is the new cool – creating unique capabilities
  • Why we need banking, not just banks
  • Surpassing customer expectations and success in the payments context
Mar 509:00
Conference pass

Sustainable is the new black: Reshaping retail

4th Track: Retail
  • The changing retail landscape, consolidation and sustainability
  • The battle of the marketplaces continues
  • The hype around digital – bots, VR, AR and AI
  • How mobile payments are leading the way
  • Last-mile innovation and collaboration
  • Prioritising immersive customer experiences
Mar 509:20
Conference pass

Why digi-banks are winning the battle for the born digital customer

1st Track: Payments
  • Disruption based on customer wants and needs
  • Reaching true economies of scale
  • Deep and real structural change to global payments
  • Bigger, smarter capabilities - knowing how to extract value
  • New age convenience, control and experience
Mar 509:20
Conference pass

TBA

4th Track: Retail
RESERVED FOR FedEx Express
Mar 509:40
Conference pass

Who and what’s powering forward-thinking commerce and payments?

1st Track: Payments
  • Where are global leaders placing their bets?
  • Business without boundaries – the growth in ecommerce
  • A new age of collaborative connected commerce – anytime, anywhere
  • Emerging technologies and how they have grown up
  • New market opportunities
Mar 509:40
Conference pass

The successful modern multichannel retailer: Thriving in a new world

4th Track: Retail
  • Inseparable – retail and tech
  • A digital tipping point and the relentless ecommerce growth trajectory
  • Why pure-players are taking on an Omni channel retailing approach
  • Conversational commerce and convenience
  • AI as the driver for digital transformation and operational efficiencies
  • The extraordinary in store and customer experience
  • Apps, services, and third parties to fulfil the needs of modern shoppers.
Mar 511:20
Conference pass

Can’t keep your customers waiting: mobile wallets as part of your product offering

1st Track: Payments
  • The future of mobile wallets in Africa
  • Turning m-payments into a standardized process
  • Combating the security threats
  • Streamlining online and mobile app payments
Mar 511:20
Conference pass

It’s all about apps, content and connectivity

2nd Track: Payments
  • The evolution of core banking platforms
  • What new open banking initiatives can we expect?
  • The disruptive impact of in-app digital payments on cash
  • Using applications to best serve your customer and drive revenue
  • Are millennials the driving force for digi-banking
Mar 511:20
Conference pass

Offering an open API to engage and retain digital customers

3rd Track: FinTech
  • A new era of digital services – using APIs as a differentiator
  • It’s all about data and consent
  • A smart approach to access and authentication
  • Overcoming competitive hurdles
  • Positives, negatives and opportunities
Shubhanga Prasad, Vice President - Digital and Fintech Strategy, Yes Bank
Mar 511:20
Conference pass

Mall of tomorrow: How to diversify the shopping hub make-up

4th Track: Retail
  • Integrating retail, life and entertainment: getting the balance right
  • Using digital signage as a platform to attract customers and inspire shopping experiences
  • Using architecture to enhance and bringing experiences to life
  • Loyalty: Why it's valuable to reward customer for more than just spend
  • Be brave: concept experimentation, new real and virtual experiences that go well beyond traditional shopping
Mar 511:20
Conference pass

Kick-starting the customer journey

5th Track: Ecommerce
  • Seamlessly connecting digital and physical to channel customers into the buying funnel
  • Using digital to build customer friendships and effortlessly tie in all digital touch points
  • Launching new digital services and keeping engagement at a constant high
  • Modernising and enhancing your brand offering through customer feedback
  • Creating true brand fans with a total retail experience
Mar 511:20
Conference pass

Trailblazing the path for a digital retail business model – the Netflorist success story

6th Track: Ecommerce
  • How an experimental floral business boomed
  • Mobile is no longer a strategic advantage – it’s a non-negotiable
  • The ecommerce landscape
  • Barriers to entry – building to moat
  • The brand journey and building your identity
Mar 511:40
Conference pass

Paving the way forward for mobile money

1st Track: Payments
  • Embracing innovative tech
  • Adapting blockchain and bitcoin technologies to mobile
  • The role of mobile money in achieving global financial inclusion
  • Cheap, safe and easy to use
Mar 511:40
Conference pass

The digital bank 3.0: transforming the banking experience

2nd Track: Payments
  • Setting the stage for digital transformation
  • Leveraging technology to enhance customer experience
  • Creating a digital culture using an open platform
  • Diversified offering, taking banking beyond day-to-day
  • Personalisation: it isn’t just about tech, but changing mind-sets too
Mar 511:40
Conference pass

Rise of the collaborative open bank

3rd Track: FinTech
  • Finding the right likeminded partner
  • Why partnerships and collaboration are vital for success
  • Opening banking and APIs – capitalising on efficiency and service improvements
  • What this all means for the customer, engagement and retention
  • Remaining relevant and profitable in a digital age
Mar 511:40
Conference pass

How to stay competitive, relevant and a destination of choice

4th Track: Retail
  • Next gen mall CRM: personalisation through beacons, location services and offers
  • Digital tenant services: delivering infrastructure that enables mobile shopping in store
  • Being smart about spending and leveraging influencers
  • UGC: embracing a critical component for encouraging shopper engagement with centres
  • Social listening and response
Mar 511:40
Conference pass

And the winner is… ActionGear and their approach to authentic customer service

5th Track: Ecommerce
  • Applying the 80/20 rule to customer experience
  • Delivery is what makes or breaks the perception of your service
  • Managing expectations and over delivering
  • Differentiating your offering
  • Make a fuss about positive feedback
Mar 511:40
Conference pass

Aligning your organisation for its digital future

6th Track: Ecommerce
  • Overcoming the digital immaturity stage – investing from the top down
  • Building your own digital DNA
  • How to meet the challenge of multichannel digitisation
  • Risk-taking, agility and collaboration
  • Understanding your human capital – capitalise or risk extinction
Mar 512:00
Conference pass

How to maximise the opportunity of mobile payments for merchants

1st Track: Payments
  • Seamless authentication and convenience matter
  • Ensuring a secure service to build merchant trust
  • Cutting costs and retaining customers
  • Personalisation
  • Using mobile to offer a better deal
Lazarus Okolie, GM/Regional Bank Head, Fidelity Bank Plc
Mar 512:00
Conference pass

eBanking and digital ID: using innovations to cater to customer demands

2nd Track: Payments
  • Building the pillars of security and trust
  • Seamless migration from paper to electronic
  • Focusing on all customer relationship channels
  • Transformations throughout the entire digital ID chain
Mar 512:00
Conference pass

Open banking and how this will shake-up Fintechs

3rd Track: FinTech
  • New policies, new entrants and new business models
  • Acquiring vs. integrating Fintechs
  • How banks can create value from the rise of open APIs
  • Identifying the right open banking model
Mar 512:00
Conference pass

Shopping malls: Africa’s investment opportunity

4th Track: Retail
  • Developing ahead of demand
  • Strip malls: planning and building based on unique market characteristics
  • Using market opportunities to attract international retailers
  • The fear of over mallarisation: are we there in certain economies
  • Opportunities and risks
  • Why brick and mortar is not dead
Mar 512:00
Conference pass

The experience revolution – making the customer feel like they matter

5th Track: Ecommerce
  • Why you should be merging your marketing with CX
  • Shaping the customers decision making process through omni channel and mobile
  • Applying a generous dash of emotional intelligence around customer behaviour
  • Combining data, people and processes
  • Data centralisation: Listening and acting on customer feedback
  • Engaging out the box
Mar 512:00
Conference pass

Culture and digital transformation: A new business model, a new revenue stream

6th Track: Ecommerce
  • Targeting new customers, without losing the old ones
  • Fostering innovation to address new competitors
  • Investing in change and promoting the value
  • Why the digital business model and culture needs to constantly change and innovate
Hannes Van Rensburg, Senior Vice President of New Business Development, A.C.I. Worldwide
Mar 512:20
Conference pass

ROUNDTABLE: Building a Millennial banking experience

1st Track: Payments
Mar 512:20
Conference pass

ROUNDTABLE: Journey towards creating an open digital money grid to drive inclusion

1st Track: Payments
Mar 512:20
Conference pass

ROUNDTABLE: No sweat: Converged payment acceptance on your mobile banking app

1st Track: Payments
Mar 512:20
Conference pass

ROUNDTABLE: Profiting and improving the customer experience at the same time

1st Track: Payments
Mar 512:20
Conference pass

ROUNDTABLE: Simplifying payment for consumers using Digital Wallets

1st Track: Payments
Mar 512:20
Conference pass

ROUNDTABLE: Taking data analytics to the next level

1st Track: Payments
Mar 512:20
Conference pass

ROUNDTABLE: Using blockchain for B2B payments

1st Track: Payments
Mar 512:20
Conference pass

ROUNDTABLE: Digital marketing

4th Track: Retail
Mar 512:20
Conference pass

ROUNDTABLE: Encouraging an internal culture of innovation

4th Track: Retail
Mar 512:20
Conference pass

ROUNDTABLE: Measuring customer experience through all channels

4th Track: Retail
Mar 512:20
Conference pass

ROUNDTABLE: Overcoming the main barriers in retail innovation

4th Track: Retail
Mar 514:20
Conference pass

Taking blockchain mainstream

1st Track: Payments
  • Applying blockchain to tranditional and commercial platforms
  • Reshaping the way we do business - enhancing smart contracts
  • A welcomed secure disruption to x-border payments
  • Is blockchain the future of finance
Mar 514:20
Conference pass

Collaborating with disruption: How banks and Fintechs can work together

2nd Track: Payments
  • The phenomenon of digital banking in a traditionally unbanked market
  • Finding your niche and changing how you do things
  • Why partnerships are important and what it means for the customer
  • A focus on CX and what can be learnt from digital innovation
  • Lessons from an African case study
Mar 514:20
Conference pass

Building a national interoperable mobile payment scheme

3rd Track: FinTech
  • Comprehensive value proposition for merchants, consumers, businesses and government
  • Fuelling the system
  • Digitalising traditional merchants’ services
  • Managing interoperability
Mar 514:20
Conference pass

Using shopper behaviour to design a store concept that exceeds expectations

4th Track: Retail
  • Putting the customer at the heart of the store
  • Understanding who the customer is and what’s important to them
  • How design adds real value during the shopping experience
  • Hangout hubs: turning your store into a social environment that customers want to come back to
  • How to design interactive experiences that help you learn more about the customers’ needs
Mar 514:20
Conference pass

Understanding the mobile first customer

5th Track: Ecommerce
  • Building capabilities to quickly respond to customer expectations
  • Designing mobile first services that customers want to engage with
  • Capitalising on the consumers use of mobile
  • Taking mobile experiences to the next level
  • Investing your time and effort wisely
Mar 514:20
Conference pass

Driving UGC and enabling deeper, two-way engagement

6th Track: Ecommerce
  • How to integrate UGC into your strategy
  • Building on the trust and authenticity factor
  • Sourcing content, understanding behaviours and tapping into consumer opinions
  • Implications for brands when it comes to UGC
  • Video, contests and micro-influencers
Mar 514:40
Conference pass

Crypto Currency: The reinvention of money?

1st Track: Payments
  • The future of digital currencies in Africa
  • The impact on the market and economy
  • How will bitcoin adapt?
  • Will bitcoin lead to a reinvention of money?
  • What more can we expect?
Mar 514:40
Conference pass

The 2 ‘F’s: Fintech and Financial inclusion

2nd Track: Payments
  • Capitalising on the need for financial inclusion
  • Driving the transformation of financial services with tech
  • The financial impact of partnerships
  • Driving the speed and level of innovation
  • Leveraging digital to drive financial inclusion
Mar 514:40
Conference pass

Using RegTech to streamline processes

3rd Track: FinTech
  • KYC and customer on-boarding
  • Changing how customers are identified and communicated with
  • Using new tech for streamlining verification
Mar 514:40
Conference pass

The opportunity of m-commerce in the fight for personalisation

5th Track: Ecommerce
  • Setting goals - Tailoring a unique mobile strategy
  • The impact of mobile on elevating the overall CX
  • Using personalisation for cross-sell and upsell
  • From mobile satisfaction to loyalty
  • Tracking user behaviour as the key to providing personalised experiences
Mar 514:40
Conference pass

Search and discovery - targeted, intelligent content to really move the needle

6th Track: Ecommerce
  • Building your strategy to understand user intent
  • Aligning with the audience to improve performance
  • The influence of social media
  • Capitalising on machine learning
  • Monitoring content to harvest data
Mar 514:50
Conference pass

Taking a fresh approach to store design to complement the world of O2O

4th Track: Retail
  • Successfully blurring the line between the online and offline consumer journey
  • Boosting sales through designing an experience flow between the virtual and physical store
  • Localising store design that complements a mobile first strategy
  • Best practise approaches to optimising the offline part of the experience
Mar 515:00
Conference pass

Boosting adoption of blockchain in Africa

1st Track: Payments
  • Disrupting traditional mechanisms and providing efficacy
  • Point-to-point transactions without intermediaries - reducing everyday costs
  • Capitalising on external factors to drive change in operating models
  • Building trust in blockchain tech
  • How quickly are banks changing
Mar 515:00
Conference pass

Growing market share: Making use of Fintechs to penetrate the unbanked market

2nd Track: Payments
  • Moving and changing with the market
  • Encouraging savings on mobile wallet offerings
  • How to effectively advance lending through wallets
  • Delivering fast, affordable and efficient financial services
Mar 515:00
Conference pass

The influence of fintech on insurtech disruption

3rd Track: FinTech
  • Transforming the insurance industry
  • Investing in the insurer/insurtech relationship to boost capabilities
  • Addressing privacy concerns with the emergence of blockchain
  • How to cut costs – claims, operations and customer acquisition
Mar 515:00
Conference pass

Mobile and the human factor - why this matters for engagement and closing the deal

5th Track: Ecommerce
  • Mobile as a digital platform
  • Cheap and fast – keeping in mind personalisation
  • What mobile enables us to do to drive exponential growth.
  • The type of connection with our consumers it enables – keeping in mind the person behind the phone
  • Engaging in growth-driving activities like PRM and adaptive marketing
Mbali Ndandani, Africa Digital Lead, Unilever
Mar 515:00
Conference pass

Building a solid content strategy

6th Track: Ecommerce
  • Starting with the end in mind – conversion
  • Establishing relationships with customised content
  • Being effective - more leads, less spend
  • Leveraging video and the AI rage
  • Investing in a robust content plan
David Torr, Founder & CEO, uCook
Daniel Blignaut, Managing Director, uCook
Mar 515:20
Conference pass

The biometric future of banking

1st Track: Payments
  • How biometrics is enabling exponential grow in mobile payments
  • Using people as the answer to security – combating data hacks
  • Reasons to think beyond the thumb – merging other authentication methods to boost security
  • What next if biometrics get hacked?
Mar 515:20
Conference pass

Africa payment stories: What’s going on in Ivory Coast:

2nd Track: Payments
  • Challenges and opportunities
  • New entrants and innovations
  • Regulation and governance
  • Financial inclusion potential
Mar 515:20
Conference pass

The real opportunity with robo-advice

3rd Track: FinTech
  • What value will robo-advisors add?
  • Is this the next trend in customer service and personalisation
  • Tweaking the model to suit your market
  • What does this mean for financial advisors
Mar 515:20
Conference pass

Changing with the times: having a flexible and responsive supply chain

4th Track: Retail
  • Tailoring your supply chain to match the all-channel shopping experience that customer demand
  • Using real-time supply chain management to fulfil your brand promise
  • How to truly support flexible and immediate operations
  • Taking your inventory pool virtual
Mar 515:20
Conference pass

How to decrease your high delivery costs to encourage online sales

5th Track: Ecommerce
  • Building a strategy around the trend of free shipping
  • Maximising on offers and deals to drive sales and reward customers with what they want
  • Learning from global initiatives: Free shipping memberships
  • Upgrade promotions - Free upgrades for second day delivery
  • Options, options, options
Mar 515:20
Conference pass

Entering B2B Commerce with a blast: what to think about

6th Track: Ecommerce
  • Quicker implementation and integration when entering the market
  • Making m-commerce your weapon of choice
  • Always keeping in mind customer experience
  • Working with sales teams and increasing multi-channel marketing
  • Reaching a global audience
Mar 515:40
Conference pass

The revolutionary power of robo-advisors - will this survive?

3rd Track: FinTech
  • Tailoring the technology for Africa’s mobile first market
  • How to boost customer uptake
  • Using robo-advisors to achieve scale
  • Costs vs. benefit of integrating AI
Mar 515:40
Conference pass

Building an innovative and resilient supply chain to support expansion plans

4th Track: Retail
  • Starting from the structure – keeping customer demands in mind
  • Partnerships and information sharing – how does this improve efficiency
  • Approaching supply chain with an omni channel outlook
  • Leveraging real-time, data driven, cloud based automation networks
  • Making your supply chain your competitive edge
  • Focussing on the right economies of scale for small orders
Mar 515:50
Conference pass

Being prepared and preventing cyber fraud

1st Track: Payments
  • Going beyond “expert-based approaches” – doing ongoing penetration testing
  • Employing white hats and viewing the costs as an investment
  • A closer look at cloud services and their security standards
  • Using analytics and customer behaviour to identify malware and ransomware
  • Does every market player invest as much as they should, and why
Mar 515:50
Conference pass

Africa payment stories: What’s going on in Nigeria:

2nd Track: Payments
  • Challenges and opportunities
  • New entrants and innovations
  • Regulation and governance
  • Financial inclusion potential
Mar 515:50
Conference pass

Customer-Centric Strategies: From Fulfillment to Retaining a Loyal Customer

5th Track: Ecommerce
  • The Amazon Effect for fast fulfillment and why it works
  • The Local is Lekka Effect for authentic messaging and brand connection
  • The YuppieChef Effect and why personalization works
Taryn Gill, Owner, The Perfect Hair
Mar 515:50
Conference pass

Capitalizing Your B2B Business For E-commerce

6th Track: Ecommerce
  • Going global: thinking bigger and more strategic – where to start
  • Optimise, automate and scale – the key to success
  • Streamlining and automating the sales process
  • The sheer speed, scale and simplicity of cloud
  • Incorporating big data, IoT and AI
  • Defining B2B in the future
Mar 516:00
Conference pass

Beyond P2P: Developing national payments ecosystem

3rd Track: FinTech

Raivis Joksts, Senior Product Manager, Tieto
Mar 516:00
Conference pass

Building a resilient supply chain

4th Track: Retail
  • Learning how to better forecast demand
  • Shortening the buying cycle and taking a fast replenishment approach
  • How quick decision making and centralised distribution can have a positive impact
  • Finding the right partners to help you meet customer demands and overcome inventory challenges
  • Balancing brick-and-mortar and ecommerceRESERVED FOR FedEx Express
Mar 517:00
Conference pass

How challenger banks are transforming the payments space and redefining customer value

1st Track: Payments
  • The rise of a new banking culture and what this means for accessing new markets
  • Capitalising on the gap in service offerings left by traditional banks
  • Taking things ‘digital only”
  • Technology driven – reaching the customer quickly and efficiently
  • Authentication and KYC innovation
  • Who to look out for?
Mar 517:00
Conference pass

Retailtainment: The ongoing quest for new forms of experiential retail

4th Track: Retail
  • The fusion of retail and entertainment – is it worth it?
  • Optimising a premium offering to encourage consumers to linger longer
  • How to implement immersive experiences and engagement
  • Reimagining what’s possible from a physical store
  • Small is big – what appeals to millennials?
  • Who’s leading the wayKeynote session reserved for Platinum Sponsor
Mar 517:20
Conference pass

Building a digital-only bank for Africa

1st Track: Payments
  • The radical shift to digital and a network evolution
  • Connected devices as the driving force
  • How this will challenge traditional payments
  • Where do developing markets fit into this picture?
Mar 517:20
Conference pass

Realising the store of the future – using opinion mining to design the experience

4th Track: Retail
  • Using the voice of the customer to inform innovation strategy
  • Leveraging CX to create relevant, engaging experiences
  • Generating more ROI by understanding the customer journey
  • Striking the right balance between tech and human interaction

Create your personal agenda –check the favourite icon

Mar 609:00
Conference pass

C-Suite Keynote panel: Embracing technology and innovation in a new world order

1st Track: Payments
  • Tackling the innovation challenge and market conditions
  • Making payment systems a core focus
  • Security in an age of technology and cyber-attacks
  • Collaboration, partnerships and Fintechs
  • Changing the approach – including digital in your strategic planning
  • Building trust, winning the customer with unrivalled optimal services
Nvalaye Kourouma, Chief Digital Officer, Barclays Africa Group Ltd
Chris Wood, Executive: Emerging Payments, Strategy and Regulation, Nedbank Ltd
Zeyad Davids, Chief Marketing Officer, Virgin Money SA (Pty) Ltd
Mar 609:00
Conference pass

INTERVIEW: Why Mall for Africa and Ebay have partnered up

4th Track: Retail
  • The value proposition for African e-commerce
  • The goal: Connecting the world through commerce
  • What does it take to entering the African market successfully
  • Embracing tech to provide a unique payments and fulfilment platform
  • The logistics behind an international partnership of this scale
  • The opportunity the combined businesses create
Interviewee: Tope Folayan, Chief Executive Officer, Mall for Africa
Interviewee: Sylvie De Wever, Senior Director: US exports and LATAM, Ebay
Mar 609:40
Conference pass

Secure, seamless payments enablement

1st Track: Payments
  • Managing regulatory change and new developments in payment technology
  • Leveraging mobile for converged authentication – and converged acceptance
  • Launching new mobile payment services in-app, quickly and painlessly
  • Strengthening banks’ posture against disintermediation
Mar 609:40
Conference pass

Store 4.0 – inspiration, fulfilment & a seamless experience

4th Track: Retail
  • The changing role of stores and why tech is the driving force
  • Getting the basics right to allow for digital integration
  • AR, VR and IoT – co-creating experiences with the customer
  • Store design and how this builds a compelling shopping journey
  • Concept stores and a vision for delivering an incredible product showcase
Mar 611:20
Conference pass

Top tips to maximize digital potential in x-border remittances

1st Track: Payments
  • The economic impact and capital requirements
  • Welcomed rapid growth and digital transformation
  • Using virtual money and tech to reduce costs
  • Keeping in mind financial inclusion levels
  • Going for popular, cheap and fast
Mar 611:20
Conference pass

IDEMIA case study: Fueling innovation in banks

2nd Track: Payments
  • Developing leading innovation tactics
  • The key to create successful partnerships
  • Driving forward with superior customer service
  • Creating the perfect and successful model and timelines
Mar 611:20
Conference pass

Africa payment stories: What’s going on in Kenya:

3rd Track: FinTech
  • Challenges and opportunities
  • New entrants and innovations
  • Regulation and governance
  • Financial inclusion potential
Mar 611:20
Conference pass

The Verimark story: a business model that puts a twist on merchandising

4th Track: Retail
  • Going from DRTV, to demo booths to physical stores
  • Why a one size fits all merchandising approach has worked
  • Finding the right partners who believe in your merchandising strategy: Working with retailers and mall owners
  • Taking an omnichannel approach
  • Innovations and trends – what can we expect?
  • International influences to learn from
Mar 611:20
Conference pass

The future of ecommerce: Grasping opportunities and capitalising on challenges

5th Track: Ecommerce
  • Blockchain - how it can and will change shopping in every aspect.
  • Truly understanding the changing threat – using mobile in all facets of shopper engagement.
  • Using AI to make your customer engagement as seamless as possible.
  • What will security look like in this environment?
Mar 611:20
Conference pass

Building alliances to launch your products into challenging markets

6th Track: Ecommerce
  • Tapping into local partnerships to gage market size and opportunity
  • What to look out for when it comes to partnering
  • How to build effective global partnerships
  • Leveraging data to guide your expansion strategy
Mar 611:40
Conference pass

Remittances across Africa and the opportunity for mobile money

1st Track: Payments
  • Keeping costs low and scaling up
  • Partnering with banks and telcos to go beyond African borders
  • Connecting the global African diaspora to boost the domestic digital economy
  • Competition is hotting up– who is winning and why?
  • The opportunity around secure payouts in rural areas
Pardon Mujakachi, Country Director, WorldRemit
Mar 611:40
Conference pass

Frictionless commerce: Scaling social payments in Africa

2nd Track: Payments
  • The impact of social platforms on digital money across the continent
  • Considering data ownership challenges when it comes to the buy button
  • How will the rollout of cheap smartphone influence social payments
  • Putting customer value first
  • How to increase adoption
Mohamed Lotfi Chakroun, Card Center Manager, Attijari Bank Tunis
Mar 611:40
Conference pass

Africa payment stories: What’s going on in Ethiopia:

3rd Track: FinTech
  • Challenges and opportunities
  • New entrants and innovations
  • Regulation and governance
  • Financial inclusion potential
Mar 611:40
Conference pass

Using artistic inspiration to build a global merchandising strategy

4th Track: Retail
  • How to bring online product descriptions into the offline space
  • How to mirror the store and site merchandising experience
  • Store-specific assortments and localising your merchandising
  • Optimising your merchandising strategy to deliver an all channel shopping experience
  • How well do traditional strategies hold up in an age of multichannel retailing?
Mar 611:40
Conference pass

Building customer trust: Securing your checkout and online payments

5th Track: Ecommerce
  • Laying the bedrock of security on which to enable winning payment services
  • Eliminating phishing and similar attacks targeting e-commerce
  • Reducing false positives and shopping-cart abandonment
  • Boosting user confidence for increased revenue and satisfaction
  • Enabling a one-touch experience engineered for a mobile-first world
Mar 611:40
Conference pass

Expanding international: Building your distribution networks and delivery models

6th Track: Ecommerce
  • How volume and speed expectations will drive your strategy
  • Creating an optimal distribution network from the start
  • Technology enabled distribution networks to ensure optimisation
  • Thinking out the box when it comes to new delivery costs
  • Expanding your network through regional acquisitions
Mar 612:00
Conference pass

Online remittances and whey they are primed to explode

1st Track: Payments
  • Why mobile is an obvious solution – removing the ques
  • Cost effective, user friendly and transparent - just what customer want
  • Why blockchain goes hand-in-hand with remittances
  • Asserting customer control in remittance payments
Mar 612:00
Conference pass

Powering Financial Inclusion with Innovation

2nd Track: Payments
  • Creating new products and services that fulfil an unmet need
  • Scaling proven solutions across Africa
  • Working with cross-sector partners
  • Addressing challenges and opportunities in agriculture, education, health, trade and entrepreneurship, energy, water, sanitation
  • What does a future where more people are financially included look like?
Mar 612:00
Conference pass

Africa payment stories: What’s going on in Uganda:

3rd Track: FinTech
  • Challenges and opportunities
  • New entrants and innovations
  • Regulation and governance
  • Financial inclusion potential
Mar 612:00
Conference pass

Formulating your visual merchandising strategy

4th Track: Retail
  • Taking a tech driven approach
  • Shop fronts with personality - Incorporating a story
  • How data is helping unlock a new level of merchandising optimisation
  • A focus on the 5 senses - Building sensory experiences to drive conversion
  • Going digital: Having the flexibility to change with market demands
Mar 612:00
Conference pass

How merchants should approach fraud

5th Track: Ecommerce
  • Incorporating a portfolio of techniques to identify fraud
  • Using data as a combatant
  • Machine learning and behavioural analytics as a fraud prevention solution
  • Losses relating the chargebacks and how this can be controlled
  • Fraud in 2020
Iain Turner, Head of Business Intelligence, Wonga.com
Mar 612:00
Conference pass

Digital strategies to capitalising on the African x-border ecommerce growth rocket

6th Track: Ecommerce
  • The impact of new digital marketing technologies
  • How the rise of mobile wallets is encouraging growth
  • Contextual data and the power of real-time inventory
  • Efficient tech that enable instant delivery
Charles Elliman, HOD Ecommerce, Safaricom
Mar 612:20
Conference pass

ROUNDTABLE: Are partnerships the way forward?

1st Track: Payments
Mar 612:20
Conference pass

ROUNDTABLE: Embracing technology and innovation in a new world order

1st Track: Payments
Mar 612:20
Conference pass

ROUNDTABLE: International digital currency and investing into Africa

1st Track: Payments
Mar 612:20
Conference pass

ROUNDTABLE: Payment technologies to drive financial inclusion 2.0

1st Track: Payments
Mar 612:20
Conference pass

ROUNDTABLE: Payments accuracy, data and STP - a responsibility of the customer or service provider

1st Track: Payments
Mar 612:20
Conference pass

ROUNDTABLE: Real-time payments through mobile

1st Track: Payments
Mar 612:20
Conference pass

ROUNDTABLE: The disruptive impact of in-app digital payments on cash

1st Track: Payments
Mar 612:20
Conference pass

ROUNDTABLE: The new digital evolution and how Banks in Africa are adjusting

1st Track: Payments
Mar 612:20
Conference pass

ROUNDTABLE: From the warehouse to their house, enterprise Ecommerce for a modern Africa

4th Track: Retail
Mar 612:20
Conference pass

ROUNDTABLE: Human Capital: Africa on the Path to Customer-Centric Service

4th Track: Retail
Mar 612:20
Conference pass

ROUNDTABLE: Managing digital customer experience

4th Track: Retail
Mar 612:20
Conference pass

ROUNDTABLE: Retail Operation Optimisation - getting more bang for your bucks

4th Track: Retail
Mar 612:20
Conference pass

ROUNDTABLE: Using the opportunity of e-commerce to grow your business

4th Track: Retail
Mar 614:20
Conference pass

Africa payment stories: What’s going on in Algeria:

1st Track: Payments
  • Challenges and opportunities
  • New entrants and innovations
  • Regulation and governance
  • Financial inclusion potential
Abdelmouneim Othmani, Chief Operating Officer, Gulf Bank Algeria
Mar 614:20
Conference pass

How P2P innovation will be different in 2020

2nd Track: Payments
  • Time to scale in blockchain!
  • Staying competitive: differentiating through network architecture and design
  • Increasing interoperability between MNO’s, banks and central banks
Mar 614:20
Conference pass

The future of online & micro-finance

3rd Track: FinTech
  • Using your social reputation as a guide for microcredit
  • The social and economic benefits
  • Distinctive online and digital-based approach
  • Using pre-paid mobile phones as a proxy for financial data
  • Reduce cost structures
Mar 614:20
Conference pass

A mobile loyalty first approach for POS

4th Track: Retail
  • Adapting to consumer behaviour and expectations
  • The costs of changing infrastructure – the costs of not changing!
  • Demand and supply – customers want real-time enables retail solutions
  • Personalisation at the POS
Mar 614:20
Conference pass

How to run sales, deals and offers without killing your profits

5th Track: Ecommerce
  • Defining your goals and objective
  • Shopper segmentation and tailoring
  • Using analytics to time and personalise offers
  • Balancing the cost of customer acquisition to their lifetime value
Mar 614:20
Conference pass

Simplifying the UX to decrease cart abandonment

6th Track: Ecommerce
  • Being clear and organised to attract and retain customers
  • Concentrating on your checkout process
  • Incorporating services that support faster repeat purchases
  • Gathering only the necessary data
Mar 614:40
Conference pass

Staying competitive in P2P

2nd Track: Payments
  • Forming strong P2P relationships and finding allies
  • Monetizing mobile P2P
  • Differentiating through network architecture, design and costs
  • Its all about product distribution
  • Simple, speedy and in real-time
Mar 614:40
Conference pass

Fintech credit: Leveraging the disruptive business model to attract customers

3rd Track: FinTech
  • Market structure and business models
  • Financial stability implications
  • Technological advances influencing development
  • Maintaining a customer centric approach
  • Regulatory requirements
Mar 614:40
Conference pass

A seamless and digital POS

4th Track: Retail
  • Why POS data is paramount for full customer visibility
  • Exploring adaptive technologies that match online pricing
  • Assessing the power of tech to help expand the purchasing decision of customers
  • Adding the final touch to the personalised in-store experience
  • How to seamlessly upgrade to cloud based POS solultions
Mar 614:40
Conference pass

League of Beers Case Study: Staying successful using prices as a tool

5th Track: Ecommerce
  • Appealing to a B2C market – it’s all about the customer
  • Costs and benefits
  • Keeping competitive - 24/7 price monitoring and changes
  • Discounts, vouchers and promotions
Mar 614:50
Conference pass

Africa payment stories: What’s going on in Tunisia:

1st Track: Payments
  • Challenges and opportunities
  • New entrants and innovations
  • Regulation and governance
  • Financial inclusion potential
Mohamed Lotfi Chakroun, Card Center Manager, Attijari Bank Tunis
Mar 614:50
Conference pass

How to attract and retain mobile shoppers – it’s all about your UX

6th Track: Ecommerce
  • Using customer behaviour patterns to customize content and interface characteristics
  • Creating an unforgettable and responsive platform to engage customers
  • Tools to enhance storytelling
  • Are chatbots the way forward?
  • Differentiating from competitors but gaining premium insights
Mar 615:00
Conference pass

How to change your banking platform to drive a cashless society

2nd Track: Payments
  • Should the strategy be cashless, or less cash?
  • Why going cashless is a true reward for customers
  • Using data and tracking to diversify your product offering
  • Strategies for reaching non-customers and unbanked
  • Innovations from Africa
Mar 615:00
Conference pass

Fintech lending vs. traditional lending

3rd Track: FinTech
  • New lending models managing the capital, lending at competitive rates
  • Customer data security
  • Accommodating everyone
  • Leveraging tech to better your services
Mar 615:00
Conference pass

State of the art inventory management and DC’s

4th Track: Retail
  • Flexible, future proof & scalable
  • How to find the right balance
  • Beyond technology: excelling in inventory allocation and intelligent routing
  • Building strategic partnerships who support supply chain efficiencies
  • Unifying Distribution Centres and using stores as DCs
  • Installing urban and rural distribution centres to support same-day delivery
Mar 615:00
Conference pass

The urbanisation of shipping: innovating the last mile to meet heightened customer expectations

5th Track: Ecommerce
  • Finding the right partners – cheaper, fast delivery even for small retailers
  • In territory delivery – optimising your delivery zone planning
  • How the ever-changing role of IoT impacts e-commerce
  • Robots, drones and driverless cars – is this too far fetched?
  • Keeping customer satisfaction and retention front of mindRESERVED FOR FedEx Express
Mar 615:20
Conference pass

The impact of globalised commerce on B2B innovation

1st Track: Payments
  • The future of B2B
  • Cross currency transactions
  • Assessing the value of integrated technology driven approached to cross boarder B2B
  • Simplifying the process
  • The internet and a new age in cross boarder commerce
Anton Groenewald, Head of Pre-sales: Africa, BPC Banking Technologies
Mar 615:20
Conference pass

A cashless society or not!

2nd Track: Payments
  • Is the first step a cashless banking system?
  • The impact of the smash success of mobile money
  • The debate around electronic payments and leapfroging plastic
  • Will this work globally?
  • Is this the answer to financial inclusion?
Mar 615:20
Conference pass

Africa payment stories: What’s going on in Mauritius:

3rd Track: FinTech
  • Challenges and opportunities
  • New entrants and innovations
  • Regulation and governance
  • Financial inclusion potential
Mar 615:20
Conference pass

Retention: What it takes to hold onto great retail talent

4th Track: Retail
  • Leveraging your brand, training and skills development initiatives
  • Combining traditional and technology based training
  • Incentivising staff to provide better customer experiences
  • Building brand champions
  • The role of in store technology as a staff empowerment tool
Mar 615:20
Conference pass

Smart marketing – the priority of smart social commerce

5th Track: Ecommerce
  • Using social to make shopping as simple as possible
  • Selecting the right implementation strategy
  • Tapping into the power of live, shop-able videos
  • Chat apps – a new age in engagement
  • Reviews and ratings
  • Where to from here?
Mar 615:20
Conference pass

Data as a tool to prevent fraud

6th Track: Ecommerce
  • The usability of data in identifying fraudulent techniques
  • Using data analytics as your main weapon
  • Tackling internal and external fraud opportunities
Mar 615:40
Conference pass

It’s a bright future for blockchain and B2B

1st Track: Payments
  • Seamless in-app mobile payments
  • Corporate use of Bitcoin
  • Cross-border commerce and B2B
  • Streamlining operations and removing manual processes
  • Keeping a competitive edge
  • What strategies can best drive consumer B2B adaption
Mar 615:40
Conference pass

Next generation predictive analytics

2nd Track: Payments
  • Streamlining your ability to interpret and optimise data
  • Using predictive modelling to proactively manage and optimise risk
  • Using your data insights as a competitive advantage to attract merchants
  • Data driven insights – what can we expect next?
Mar 615:40
Conference pass

Africa payment stories: What’s going on in South Africa:

3rd Track: FinTech
  • Challenges and opportunities
  • New entrants and innovations
  • Regulation and governance
  • Financial inclusion potential
Mar 615:50
Conference pass

Designing the organisation to operate with agility: Building a flexible HC strategy

4th Track: Retail
  • Treating digital as a fundamental component of the retail organisation
  • Building a culture and brand that resonates with the workforce
  • Investing in employees over the long-term
  • Changing perception: Using HC initiatives to promote retail as a career, not a job
Mar 615:50
Conference pass

The power of social commerce and what it can do to your bottom line

5th Track: Ecommerce
  • Integrating conversion marketing into your social media engagement
  • Using social to overcome the obstacle of uncertainty around online shopping
  • Nurturing customer trust and overcoming privacy issues
  • Creating a consistent brand experience across all channels
  • Using the power of recommendations
  • Leveraging data-as-a-service
Blake Raubenheimer, Digital Marketing Executive, Massdiscounters T/A Game And Dionwired
Mar 615:50
Conference pass

Accurately predicting (and influencing) the customers next purchase

6th Track: Ecommerce
  • Predictive analytics: Knowing customers better than they know themselves
  • Taking an analytical approach to boosting sales
  • Implementing this in the B2B space too
  • Why predictive analytics helps reduce the sales cycle
  • Using data to segment and approach customers differently
Mar 616:00
Conference pass

Old vs new: tracking the digitialization of B2B

1st Track: Payments
  • Transforming business models
  • Expanding outside traditional markets to enable operational innovation
  • Setting up the right infrastructure to leverage digitiazation
  • Streamlining workflow and productivity for improved B2B transaction
  • Leveraging digitisation to boost customer onboarding
Mar 616:00
Conference pass

Protecting the frontlines: Securing online data

2nd Track: Payments
  • The importance of prioritising information security
  • Being prepared for the risks as technology evolves
  • Digital ethics: Adhering to regulations and restrictions
  • Identifying critical data and dealing with it separately
  • Should this service be outsourced?
Mar 616:00
Conference pass

Africa payment stories: What’s going on in Mozambique:

3rd Track: FinTech
  • Challenges and opportunities
  • New entrants and innovations
  • Regulation and governance
  • Financial inclusion potential
last published: 16/Feb/18 07:16 GMT