FREE TO ATTEND

 

 

Day One – RETAIL, Tuesday 12th March 2019 

 

CUSTOMER EXPERIENCE & JOURNEY

10:30    It is all about the customer, it always has been
 Hoballah Saadeck, Director General , Hoballahome, Senegal
11:00  Creating the 2025 customer expereince now 
 Sidy Kounta, Director General (CEO), Atlantic Microfinance for Africa, Mali
11:40  Creating connected expereinces: an evolution for CX in retail 
 Lauren King, Executive eCommerce and Web Services, Edcon, South Africa
 
 
 

STORE DESIGN & 020

12:00    New store format strategies: using design and insight to get more out of your physical store 
 Preetesh Sewraj, CEO & Chief Innovation Analyst, Product Of The Year, South Africa
12:45  Inspire your customers: use digital space to encourage spending
 Isvari Naidoo, BU Channel & Customer Manager - eCommerce & Food Aggregators, The     Coca-Cola Company, South Africa   
 
 

MERCHANDISING

13:40    Next gen merchandise management: a key driver for innovation 
 Craig Ludwig, Chief Operating Officer, Carrol Boyes, South Africa
14:15  Price and product - competition vs. customer loyalty 
 Agnieszka Bungsy, Founder, TheShop.Mu, Mauritius
 
 

AGILE SUPPLY CHAIN

14:00    Changing, with the times: having a "real-time" responsive supply chain 
 Darshan Chandaria, CEO, Chandaria Industries Limited, Kenya
 
 

MOBILE FIRST

15:20    Provide easier, quicker payment options for ecommerce on mobile
 Rabia Ghoor, Founder, Swiitchbeauty.com, South Africa
15:40  Top tips to get your mobile checkout to overtake your desktop checkout 
 Imani Tosha Masuka, Founder, Hair Palace, Cameroon
16:00  Optimising your m-commerce design and UX 
 Daniella Shapiro, Chief Executive Officer & Founder www.oolalacollection.com, South Africa
17:00
18:00
 End of Day 1 
 Cocktail Party!
 
 
 
 

Day Two – Retail 

Wednesday 13th March 2019 

 

Malls Of The Future

10:30    Building smarter, digital shopping malls for the customer of tomorrow
 Kimaal Baker, Digital Manager Canal Walk, Hyprop Investments Ltd, South Africa
11:00  Is the brick-&-mortar store truly dead?
 Vicus Bouwer, Divisonal Director: Retail Leasing Africa, Broll, South Africa
 
 

POS Innovation

11:30    Frictionless POS: keeping the want of the customer at the forefront of innovation
 Ranjith Ravindranathan, Chief Operating Officer, Choppies, Botswana
12:00  Capitalising on POS tech to thrive, but also keeping down costs
 Jose Tivane, Head of Digital Banking, United bank for Africa, Mozambique
 

Innovation

12:30    The key to success: combining digital and physical to develop unique experiences
 A.J Nel, Chief Executive Officer, Cyber Cellar, South Africa
14:00  Really connecting with your customers 
 Karvin Roberts, CEO / Manager, Libonline Market, Liberia
13:30   Digitising human capital, while keeping the human element
 Simon Rey, Group Head: Talent, Learning and Organizational Development, Ecobank
14:00
Social media and commerce: who we are and how we live
Abraham Omani Quaye, Founder and CEO, Farmart, Ghana
14:30
Social Media engagement: moving beyond the campaign
Ink Eze, Founder, AsoEbiBella.com, Nigeria
15:00
Smart selling: Top tips to get ahead in the pricing wars 
Lauren Dallas, Founder, The Growth Academy, South Africa
15:30
How to effectively market offers, deals and promotions
Malick Dia, Co-fondateur, Senkeur24.com, Senegal