FREE TO ATTEND

 

 

Day One – E-COMMERCE, Tuesday 12th March 2019 

 

DIGITAL BUSINESS CULTURE

10:30    Digital Transformation: Culture, collaboration and competition
 Christine da Silva, Chief Marketing Officer, PropertyFox, South Africa
11:00  Creating a successful digital culture strategy for 2023
 Jean Buckham, Owner, The Gin Box, South Africa
11:40  Shaping the future of commerce: Creating an environment for collaboration
 Anastasia Dobson-du Toit, Co-Founder, Anastellar.co.za, South Africa
 
 
 

CONTENT IS KING

12:00    Email automatisation as a tool to create loyalty and attract new customers
 Tebogo Legodi, Executive: Digital Lead, Sanlam, South Africa
12:45  Turning buzzwords into reality: Using influencer marketing as a tool  
 Matthew De Freitas, Founder, Black Line Sprinting, South Africa   
 
 

X-BORDER COMMERCE

13:30    Responding to today’s connected buyer with better prices
 Ouma Tema, Creative and Founding Director, PLUS-FAB, South Africa
14:15  Collaboration and partnerships to strength your X-border
 Ramona Kasavan, Founder, Mimi Women, South Africa
 
 

PAYMENTS & SECURITY

15:00    Using blockchain tech to create a new payment channel
 Philip Joseph SAIDU, Head of information technology, Keystone bank, Sierra Leone
15:30    Payments and how it redefines the CX
 Robyn King, Lead Industry Relations, Payments Canada, Canada
 
 

DELIVERY, LAST MILE INNOVATION & SOCIAL AWARENESS

16:00    Delivery expectations are straightforward: Same day delivery
 Titos Munhequete, Founder & CEO, Izyshop, Mozambique
16:30  Social awareness campaigns: using them as to aid a business
 Tarryn Abrahams, Director, Boudoir Box, South Africa
17:00
18:00
 End of Day 1 
 Cocktail Party!
 
 
 
 

Day Two – E-COMMERCE, Wednesday 13th March 2019 

 

CUSTOMER JOURNEY

10:30    Using data-driven tech to shape your customer journey
 Crispin Inglis, CEO & Co-Founder, PropertyFox, South Africa
11:00  Managing customer journeys, not lifestyles
 Vusani Ravele, Founder, Native Décor, South Africa
 
 

UX & CUSTOMIZATION

11:30    CX best weapon: exposing the potential in measurement
 Clint Payne, Head of Customer Experience, MultiChoice, South Africa
12:00  UX: Focusing on the mobile experience
 Julia Ahlfeldt, Founder and Customer Experience Specialist, Independent, South Africa
 

GOING PHYGITAL, B2B COMMERCE, INVENTORY & FULFILLMENT

12:30    Digital retail? Bricks retail? Omni channel retail? Will the real retail experience please stand up!
 Robyn Cooke, Head of Ecommerce, The Foschini Group, South Africa
14:00  Developing an omnichannel ecosystem to deliver seamless CX
 Mpodumo Doubada, Founder, Pimp My Book, South Africa
13:30  Using omni-channel management to bring your customers and channels together
 Darshan Chandaria, CEO, Chandaria Industries Limited, Kenya
14:00
Spearheading B2B growth while optimising tech
Chantel Smit, Head of CRM, Travelstart, South Africa
14:45
Top tips for making your CX go hand in hand with your B2B experience
Oliver Skopec, CEO, Tupomoja, Tanzania
15:30
The race to automate: increasing efficiency using the correct logistics partner  
Alioune Sylla, CEO Founder, Marché Castor en Ligne, Senegal