Katherine Jenkins | Head of People & Culture
Meriton Suites

Day 2 @ 11:30

Cultural Sensitivity: Training for Global and Multicultural Teams

This panel will explore strategies for implementing cultural sensitivity training in global hotel chains, focusing on key components for diverse workforces, overcoming challenges, and addressing resistance. Panelists will share examples of positive impacts on employee and guest interactions, customization of training to local cultures, and metrics for measuring effectiveness. The discussion will highlight the role of leadership in promoting cultural competency, ongoing training development, and strategies for fostering inclusivity beyond formal programs. Practical approaches to resolving cultural misunderstandings will also be explored.

Moderator: Jorn Wisselink, Head of Commerce Start Reverse & CEO Wildaroo Eco-Resorts, Start Reverse and Wildaroo Resorts

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Jorn Wisselink / Cultural Sensitivity: Training for Global and Multicultural Teams

Jorn Wisselink, Head of Commerce Start Reverse & CEO Wildaroo Eco-Resorts,
Start Reverse and Wildaroo Resorts

With 25 years’ experience leading at the forefront of innovation in the intersecting hospitality and property industries, Jorn crafts unique products, services and businesses that build true competitive advantage. His entrepreneurial vision is honed in start-up contexts with an operational...

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Tom Fitzgerald, Regional Director of Human Resources, The Langham Hospitality Group

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Tom Fitzgerald / Cultural Sensitivity: Training for Global and Multicultural Teams

Tom Fitzgerald, Regional Director of Human Resources,
The Langham Hospitality Group

Tom Fitzgerald is the Regional Director of Human Resources for the Pacific Region for Langham Hospitality Group (LHG), the region currently includes Victoria, NSW, Queensland and New Zealand. Tom is a hotelier, having worked in the industry of more than 20 years in Australia and...

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Lydia MacDonell, Area Talent & Culture Manager Gold Coast & Northern New South Wales, Accor

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Lydia MacDonell / Cultural Sensitivity: Training for Global and Multicultural Teams

Lydia MacDonell, Area Talent & Culture Manager Gold Coast & Northern New South Wales,
Accor

Lydia MacDonell is a seasoned professional in the hospitality industry with a rich background in employment services and human resources. Lydia holds a Master's Degree in Industrial Relations/HR and is a certified career coach. With 15 years’ experience as a Career Coach and HR...

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Mary Hogg, Senior Director HR, Australasia, Hilton Worldwide

Katherine Jenkins, Head of People & Culture, Meriton Suites

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Katherine Jenkins / Cultural Sensitivity: Training for Global and Multicultural Teams

Katherine Jenkins, Head of People & Culture,
Meriton Suites

Katherine has led the People & Culture department since 2021 at Meriton Suites and after joining the hospitality industry in 2013, is a passionate advocate of attracting and retaining top talent to this ever-evolving industry.With 18 years of leading teams in human resources, across Australia...

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