With over two decades of experience in the IT industry, Howard is a passionate and award-winning Technology Leader who excels in driving innovation and excellence in the hospitality and private equity sectors. He is currently the Group Director of Digital Data and Technology at Pro-invest Group, a global investment firm renowned for its commitment to environmental, social, and governance (ESG) principles. Under his leadership, Pro-invest Group has significantly expanded its portfolio, which spans diverse assets across the UK and Australia/NZ. Howard is responsible for spearheading Pro-invest's digital transformation, including developing and implementing a comprehensive multi-technology roadmap. This initiative has seen the organization transition to a fully cloud-based environment, enhancing operational efficiency and driving growth. Howard's strategic approach has also facilitated the integration of cutting-edge AI and data analytics, enabling near real-time business intelligence and predictive analysis.
In this panel discussion, we explore cutting-edge technological applications that are transforming guest experiences in the hospitality industry. Key areas include Mobile Check-In and Keyless Entry for streamlined arrivals, AI and Big Data for personalised guest services, and Contactless Payment systems for enhanced convenience. We’ll also discuss the role of Chatbots and Messaging Services in improving communication, AR and VR for immersive experiences, and the integration of IoT and Energy Management Systems for smart, sustainable hotel operations.
ICC Sydney Exhibition Centre
Darling Harbour, Sydney
Wednesday 18 September 2024
Thursday 19 September 2024
Open 10am – 5pm daily
Sponsorship Enquiries
Matthew.Gatfield@terrapinn.com
Speaking Enquiries
Genevieve.Page@terrapinn.com