Chat2 Concierge


Chat2 specialises in driving direct bookings through our innovative live chat service, where real people supported by Artificial Intelligence engage in meaningful conversations with your guests. This strategic blend of personal touch and technological efficiency enhances the online customer experience and significantly increases conversion rates. Operating around the clock, our service ensures that every guest interaction is an opportunity to secure a booking, while simultaneously addressing common repetitive questions 24/7.

We cater to a wide array of property industry clients, from luxurious five-star resorts to unique boutique properties, including renowned brands like Pullman and Accor across Australia and New Zealand. As an approved supplier for the QLD and WA governments, Chat2 stands as a trusted partner in enhancing guest interactions and streamlining booking processes. Our services help save your front-line team valuable time, assist with staffing shortages, reduce operational costs, and elevate your online customer service to world-class standards.

We are unique — we are not a chatbot. Our goal is to empower your property with the tools to effectively increase direct bookings and enquiries, ensuring a seamless end-to-end customer service experience that aligns with your specific needs.


Where & When

ICC Sydney Exhibition Centre
Darling Harbour, Sydney

Wednesday 18 September 2024
Thursday 19 September 2024
Open 10am – 5pm daily



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