Nick Kalamaras | Head of Hospitality & Leisure
Metro Bank

Day 1 @ 15:50

Pivot or preserve? The renovation and repositioning dilemma in hospitality

Hotels must constantly evolve, but when do you preserve heritage versus reinvent? This session discusses balancing guest loyalty with fresh appeal.

• Find out when to preserve heritage and when to renovate boldly
• Debate how to keep existing guests while attracting new ones
• Learn common renovation pitfalls to avoid