Mitz Patel | Global Head of Information Technology
Soho House

Day 1 @ 15:50

Is digital convenience enhancing or diminishing the guest experience?

From self-check-in to smart rooms, digital tools are everywhere! Yet, some worry they take away from hospitality’s soul. This panel debates where digital convenience adds value and where it doesn’t.

• Debate the impact of digital tools on hospitality’s ‘soul’ and ‘heart’
• Discover which tech conveniences guests actually value, and which they could do without
• Learn how to blend digital ease with personal warmth