Jessica Gillingham | Author
Tech-enabed Hospitality
Jessica Gillingham is the founder and CEO of Abode Worldwide, a globally recognized strategic public relations firm that sits at the heart of the developing intersection of real estate and hospitality. The firm partners with tech brands that are shaping the future of hospitality and modern living.
With over two decades of experience in public relations, marketing, and the travel and hospitality industries, Jessica is a respected thought leader recognized for her strategic insight and in-depth industry knowledge. Her firm has helped position numerous high-growth startups and established brands as category leaders in the hospitality technology sector.
A regular industry speaker, podcast host, writer, and adviser, Jessica is also the author of a buisness book published by Kogan Page,“Tech-Enabled Hospitality - Strategies to Elevate Guest Experience and Operational Efficiencies.”
Appearances:
Day 2 @ 14:30
Tech-Enabled Hospitality: five forces reshaping the business of hospitality
Technology doesn't diminish hospitality. It elevates it. Jessica Gillingham, author of Tech-Enabled Hospitality, reveals how operators worldwide are leveraging technology to deliver more personalized and seamless guest experiences while empowering their staff. Based on interviews with 38 hospitality and technology leaders across 13 countries, she shares the five forces redefining service: from AI-powered personalization to reimagined business models. Attendees will leave understanding how to leverage technology strategically, not tactically, to create exceptional, profitable, human-centered hospitality.
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