Alison Vernon | Director of Rooms
Raffles London at The OWO

Day 1 @ 15:50

Redesigning hospitality for the future: how can we balance flexibility without compromising service?

Flexibility is key in today’s hospitality industry, but how do hotels maintain exceptional service amid growing customisation demands? This session explores strategies for delivering adaptable yet consistent guest experiences.

• Discover strategies for delivering flexible service without losing quality
• Debate the role of technology in maintaining a personal touch
• Learn how to meet evolving guest expectations on customisation and consistency

Oliver Milne-Watson, General Manager, The Newman

Alison Vernon, Director of Rooms, Raffles London at The OWO

Kirsteen Rait, Group Recruitment Manager, Firmdale Hotels

Moderator: Rita J Varga, CEO, RaizUp

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Rita J Varga / Redesigning hospitality for the future: how can we balance flexibility without compromising service?

Rita J Varga, CEO,
RaizUp

Rita is the CEO of RaizUp, a non-profit organization and consultancy that aims to scale diverse teams globally in the travel and hospitality industry through recruitment. She is also a business expansion consultant for the travel and tech industry,certified Intercultural Trainer, facilitating...

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