Victoria Garcia | Accessibility And Communities Manager
Brighton & Hove Bus & Coach Co.

Victoria Garcia, Accessibility And Communities Manager, Brighton & Hove Bus & Coach Co.

Accessible travel for all has become part of the very ethos of Brighton & Hove Buses ensuring an improved travelling experience for all their customers.

So how the company achieved this? Victoria speaks about the importance of accessible travel and why it's so important to connect the board level with the ground level

Victoria is an advocate in public transport accessibility and was the first person to be appointed solely to this role at Brighton & Hove Buses by a fellow accessibility advocate, the managing director Martin Harris.

Her current role involves ensuring accessibility is considered in every part of the business, whether that’s driver training, new vehicle specification, ticket machine design or customer service.

She was instrumental in co-developing the award-winning Helping Hand card with disabled passengers and groups which have included Guide Dogs, Action on Hearing Loss and Possability People and many others. The card can empower the holder to discreetly advise the driver of any extra assistance they may require, without having to verbalise it. She has also helped lead a campaign to address hate crime on public transport and increase confidence in travelling by bus.

Other initiatives include being involved in ensuring an improved on bus hearing loop system, dementia-friendly bus floors and safety pole designs.

Her work involves working closely with a vast number of community and disability groups ensuring the customers voice is rightly heard all the way back to the board room and throughout the business.

Victoria champions the need to listen and learn more as improvements on accessibility at Brighton & Hove Buses would not have been possible without the vast amount of input from disability groups, customers and community organisations who have shared their knowledge, lived experiences and expertise.

Victoria’s role includes chairing the local Community Rail Partnership and in 2019 she joined the Department for Transport’s accessibility team as a Senior Policy Advisor on a part time secondment.

Victoria was also recently awarded an MBE for services to disabled transport users.


Day 2 @ 11:35

Accessibility requirements: Connecting the board-level to the ground-level

last published: 19/Feb/20 07:56 GMT

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