Jan Carpman, a wayfinding specialist, is passionate about creating inclusive places that optimize user experience. She is the first Director of Wayfinding for IHCD, Institute for Human Centered Design, Boston. Her work spans public transit, arts & cultural, health care, housing, offices, and other complex site- and building types. Jan works with clients, like the Massachusetts Bay Transportation Authority (MBTA), to analyze critical problems and find innovative solutions at the nexus of design, behavior, policy, and technology. She is co-author, of two, award-winning books: Directional Sense: How to Find Your Way Around, IHCD, 2012, and Design that Cares: Planning Health Facilities for Patients & Visitors, 3rd edition, Jossey-Bass, 2016.
Jan has 30+ years’ experience as a wayfinding consultant (Carpman Grant Associates) to ~70 public organizations. She is committed to understanding and meeting wayfinding needs and preferences of all users, including people with physical, sensory, and brain-based functional limitations; budgetary, corporate identity, and mission-related wayfinding concerns of leadership; and day-to-day, job-related, wayfinding requirements of staff. She has involved thousands of users, leaders, and staff in her work. Jan holds advanced degrees from the University of Michigan (PhD, Architecture & Sociology) and Harvard University (Master of City Planning).