FREQUENTLY ASKED QUESTIONS

 

General queries

 

What time does the show start?

Registration will open at 8am and you can get access to the exhibition at 8.30am. The conferences will start at 9am sharp.

How will I get my badge?

You will have been sent an email with a QR code that allows you to print your own badge at the show. Just head to the registration desks and have the email with the QR code ready on either your phone or printed. If you didn’t receive a QR code, you can print your badge with one of our helpful registration team.

I haven’t pre-registered, can I register onsite?

​Yes, just make sure to bring a business card and please note that students can’t access the show. 

 

Do I have to pay for a pass to attend?

The event is completely free to attend. You can register for free here.

Is there free WiFI?

Yes, you can access the venue WiFi for free, no password required. 
 

How do I get CPD points?

There are 12 CPD points available if you attend the event for two full days. You need to make sure you sign in at the CPD desk next to the registration day. Then when you leave for the day, make sure to sign out. You’ll also need to make note of the sessions you attend. You’ll be sent a CPD certificate within a month after the event. You will get CPD points depending on how many sessions you attended and how long you spent at the event. 

Where can I buy refreshments at the event?

There will be a café within the exhibition where you can grab coffee, tea, snacks and lunch. There are also some great food trucks in the outdoor area where you can get lunch. If you have a VIP badge, you can get a complimentary coffee in the VIP Lounge hosted by Snap.
 

How do I get a VIP badge?

The VIP badges are for CMOs and Marketing Directors only. With a VIP badge you will get access to the CMO Summit and the CMO Lounge. There is an application process to get a VIP badge, and they will only be provided to the aforementioned job titles. You can apply for a pass here
 

I’m part of the press and would like to attend

Great! You can apply for a press pass here . Alternatively, you can register on arrival as long as you have a business card/ID that confirms you’re media.
 

Do I need to register for workshops and the Drop In Clinics?

It’s not essential but we’d recommend you do to secure a space. You can pre-register here

How do I get the conference documentation /presentations?

Presentations will be made available within 2 weeks from the show. All attendees will receive a link to these by email. 

Lost and Found

For any lost items please contact the registration team to see if anything has been handed in. Alternatively, you can also check with the venue:
Fadia Hamameh
Venue Manager
+971 4 701 1077
Fadia.Hamameh1@ihg.com

Where are the prayer rooms?

The arena boasts over 7,000sqm of event space, 1,500 complimentary parking spaces, free Wi-Fi, and service proved by InterContinental.

What time does the show start?

The prayer room is located on the left-hand side of the hall (as you walk in). Please ask a Terrapinn staff member for directions.  

Where is the conference agenda?

See the latest conference agenda on our website . All agendas will be available on the  Networking App We would advise downloading the app before you arrive onsite. 

Where can I find the latest floorplan?

The floorplan is updated regularly on our  show website

 

Transport and venue

Where is the venue?

Festival Arena is located adjacent to Al Badia Golf Club within the Festival City complex. You can view the area map here , or type in Festival Arena to Google Maps. 

Are there discount codes for taxis?

We have a discount code with Careem to get you 20% off four rides to the venue. Just use the discount code MSS19. There will also be an RTA taxi drop off and pick up zone that you can use. 

Is there parking at the venue?

There is parking available for the first 1500 attendees so we’d recommend getting there early to secure a parking space.
 

Can I get the metro?

Yes. There will be free shuttle buses running from the Al Jaddaf metro station. Al Jadaf is on the green metro line, you can change from the ref line at Rashidya metro station. 
 

Are there discounted rates at local hotels?

We have secured offers with two great hotels located near the venue - Intercontinental Festival City and Holiday Inn Festival City. Click on the below links to book your stay: 
 

Event App  

  How do I log into the Networking App?
The Networking app is called Jujama. You can download the Terrapinn events app from the app store or you can access it on desktop. This can be used to:
  • Send direct messages to all attendees (depending on your access rights) VIPS Delegate and speakers only
  • Plan and manage your meeting schedule to take place at the show
  • Keep up to date with the agenda, social feeds and floor plan
It is accessible on iPhones, Android devices and any web-enabled device - simply search for "Terrapinn Events" in your app store

What’s my networking app login details and password?

Passwords and login details can be confirmed in the Networking lounge where the networking team will be based.
Alternatively visit this link  and click Retrieve Login Details
 

What can I use the app for?

Lots of useful things! You can view the full agenda on the app, and even ‘favourite’ the sessions you don’t want to miss. You can also use the app to set up meetings with other attendees and check out the list of exhibitors.
 
We’ll be running a Scavenger Hunt within the app, and there are some great prizes up for grabs. You can find all the details within the app, so get scanning to try and win some epic prizes!
 

GET INVOLVED

 

PARTNERSHIPS & CONFERENCE

Contact Rebecca Tyson now on +971 4 440 2521 or email rebecca.tyson@terrapinn.com

 

SPONSORSHIP & EXHIBITION SALES

Contact Tobi Martin now on +971 4 440 2564 or email tobi.martin@terrapinn.com

 

MARKETING OPPORTUNITIES

Contact Teresa Cherukara now on +971 4 440 2508 or email teresa.cherukara@terrapinn.com

 

GENERAL ENQUIRIES

Contact Prima Castelino now on +971 4 440 2535 or email prima.castelino@terrapinn.com

 

 

 

 

 

 

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