Virtual Concierge Service (VCS) is a platform that enables hosts to provide a customized virtual concierge for their short-term rental properties. It is delivered on leading voice assistants like Amazon Alexa and Google Assistant. Content can be defined by vacation rental hosts in an intuitive web interface. Hosts can provide expert local knowledge, recommending unique destinations and special experiences. That information is then delivered by the voice assistant in response to guest's questions. VCS won the Vacation Rental Management Association’s 2018 Innovator of the Year award.