FeedbackNow by Forrester


FeedbackNow aims to improve customer satisfaction by means of simple, real-time, hot measurement of customer satisfaction.  FeedbackNow?s smiley box improves service with direct customer feedback.  Small, practical, wireless and independent of the customer network, the smiley terminal combines simplicity and efficiency. It is positioned in the most appropriate places (hand dryers, counters, etc.), where customer flows are slightly delayed, optimizing the number of votes.  You receive or consult your results, analyses, and reports in real-time, for ideal proactivity. You implement action plans and improvements and work towards a virtuous chain.



To sponsor or exhibit:
Jonathan Mottram

To speak:
Jonathan Drape-Comyn