Airline Revenue & Distribution

Aviation Loyalty Asia

FOR PREMIUM DELEGATE PASS HOLDERS ONLY

 

Aviation Loyalty, Tuesday 18 February 2020

OPENING KEYNOTE PLENARY

08:50

Keynote Interviews and Panel

10:40

EXHIBITION VISIT AND NETWORKING REFRESHMENT

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13:00

EXHIBITION VISIT AND NETWORKING LUNCH

16:20

EXHIBITION BREAK AND NETWORKING REFRESHMENTS

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ROUNDTABLE DISCUSSION SESSION

last published: 15/Nov/19 03:05

 

Aviation Loyalty, Wednesday 19 February 2020

KEYNOTE PLENARY

08:50

KEYNOTE PANEL: Going Digital

This session will consist of a series of 10 minute interviews followed by a panel discussion, looking at digital innovation and digital transformation for airlines. ·Digital has been redefined by disruptors such as Grab and Uber – how can, or should, airlines incorporate a similar methodology to further interact and satisfy their customers’ expectations?·Digital disrupters have redefined customers’ expectations - how can, or should, airlines incorporate a similar methodology to further interact and satisfy passengers?·Innovation labs: nurturing the future?
10:20

Platinum Sponsor Address

10:40

EXHIBITION VISIT AND NETWORKING REFRESHMENTS

Loyalty innovation

Aviation Loyalty
11:40

Changing your loyalty programme: good move or bad?

Aviation Loyalty
12:00

Does blockchain have a place in airline royalty programmes?

Panel discussion
13:00

EXHIBITION VISIT AND NETWORKING LUNCH

Aviation Loyalty
14:20

Loyalty metrics: what does success look like?

Aviation Loyalty
14:40

Increasing share of wallet: how can behavioural insights help?

Aviation Loyalty
15:00

Capitalising on loyalty data: delivering tailored content and personalised experiences

Engagement and profitability

Aviation Loyalty
15:20

Does closing loopholes increase profitability?

Panel discussion
Aviation Loyalty
15:40

Panel: Balancing happier customers and higher profit

16:20

EXHIBITION VISIT AND NETWORKING REFRESHMENTS

last published: 15/Nov/19 03:05

 

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To sponsor or exhibit contact:
Adam Ball
Tel:   +65 6322 2705
adam.ball@terrapinn.com

To speak contact:
Roseanna Johnstone   
Tel:  +65 6322 2707 
roseanna.johnstone@terrapinn.com