Airport T.EX

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Airport T.EX, Wednesday 27 February 2019

Opening Keynote Plenary

Jeffrey Goh
08:50

C-LEVEL KEYNOTE INTERVIEWS

Asian aviation is changing: with more passengers flying than ever, a growing number of LCCs taking over not only regional markets but also long-haul flights, and new technology radically changing passengers’ expectations from their flying experience, airlines need to adapt – and quickly. With increasing pressures on yields, a high operating cost environment and more competition for passengers than ever before, the winners will be the ones who innovate. This session will bring together leaders from a combination of FSCs and LCCs to discuss their views on innovation, technology and changing business strategies, first through a series of 10 minute interviews and then in a lively panel discussion.
Panel discussion
09:45

C-LEVEL KEYNOTE PANEL

  • Where should airlines be prioritising spending and budgets?
  • Are there opportunities for LCCs and FSCs to work together through alliances?
  • Long-haul-low-cost: a threat to the traditional airline business model?
  • In an age of increasing competition & ultra-low-cost carriers, is loyalty dead?
10:35

Exhibition Visit & Networking Refreshments

Self-service

Stefan Kapactsis
Airport T.EX
11:30

Airport service evolution: the vital role of digital services in an environment of tight airport infrastructure

Zuks Ramasia
Airport T.EX
11:50

New self-service technology: reduce waiting times and increase passenger engagement

Airport T.EX
12:10

How big’s your bag? Incorporating AR into the check-in experience

12:30

Exhibition Visit & Networking Lunch

A seamless passenger experience

Mauro Oretti
Airport T.EX
13:50

SkyPriority: guiding passengers through the airport with speed and ease

Adam Thompson
Airport T.EX
14:10

Seamless baggage tracking in the information age

Adam Thompson
Airport T.EX
14:10

Seamless baggage tracking in the information age

Paulina Baumert
Airport T.EX
14:30

Creating an intermodal transportation hub: understanding the end-to-end passenger experience

Panel discussion

ROUNDTABLE DISCUSSION SESSION

16:30

Africa: a huge business opportunity for Asia?

16:30

Attracting talent: how to deal with personnel shortages

16:30

Building your HR facility from scratch: how to staff your start up airline

16:30

Control not catastrophe: how to minimise the damage when disruption hits

16:30

Cutting edge commerce: enabling global cross channel bookings and payments

16:30

Developing valued loyalty benefits without eroding ancillary revenue

16:30

Digitalising the overall group booking experience

Ashish Sharma, Head of Technology, Travel and Logistics, Nagarro, Inc.
round tables
16:30

How mature are your marketing capabilities and are they optimised for growth?

Rune Soelvsteen, Senior Partner Commerce, Ogilvy Consulting
Andrew Boggs, Business Director, Ogilvy & Mather
16:30

Interline 2.0: what are the complexities and opportunities for the future of airline partnerships for both airlines and airports?

Philipp Dietlin, Director - Asia Pacific, Dohop
16:30

LCC loyalty: making the model work

16:30

Personalisation while dealing with a high volume of customers

16:30

Preparing for takeoff: starting up a successful airline

16:30

Regaining control with a open cloud based platform on operation and revenues in a fast travel airport

Alyssa Qing, Manager for Smart App Project in Chengdu Shuangliu International Airport, Sichuan Airlines
16:30

Regionalisation of the product offerings to drive auxilliary revenues

16:30

Reversal thinking powers new distribution platforms

17:19

CLOSING KEYNOTE SESSION

Jakub Kluzinski
17:20

Hub2Hub connectivity: expanding a network into Asia

17:40

Networking drinks reception and end of Day 1

last published: 17/Feb/19 06:45

Airport T.EX, Thursday 28 February 2019

Keynote Plenary

10:20

Exhibition Visit & Networking Refreshments

Airport design

Azli Mohamed
Airport T.EX
11:20

The intelligent airport: how is technology changing the role of the airport in the end-to-end passenger experience?

Maksat Isayev
Airport T.EX
11:40

Changing from domestic to international: welcome to the new Turkmenabat Airport

Maksat Isayev, Head Of Ground Services, Turkmenabat Airport Administration
Patrine Tay
Airport T.EX
12:00

From curbside to gate: keeping passengers happy through their airport journey

Levend Arisoy
Airport T.EX
12:20

Designing the world’s largest airport

12:40

Exhibition Visit & Networking Lunch

Airport design

Koji Takahashi
Airport T.EX
13:50

Redesigning Narita to accommodate and reflect the 2020 Olympic and Paralympic Games

Panel discussion
Airport T.EX
14:10

The airport of the future: catering to the needs of tomorrow's passengers

  • How can we make sure the airport meets changing passenger needs?
  • Human vs machine
  • The impact of new technologies on airport design
  • What does tomorrow's premium passenger want from their airport experience?
  • Putting the customer at the heart of the airport travel experience: is this how we need to be thinking?
  • Future-proofing your airport
Kamal Hingorani, Chief Customer Services Officer, SpiceJet

New airport technology

Iain Smart
Airport T.EX
14:50

From curbside to onboard: integrating the entire travel experience through technology

Ravinder Pal Singh
Airport T.EX
15:10

Robotics and automation in the airport: where are we headed?

15:50

Exhibition Visit & Closing Networking Refreshments

16:30

Close of Aviation Festival Asia 2019 - see you in 2020!

last published: 17/Feb/19 06:45