AirXperience Show

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AirXperience, Wednesday 27 February 2019

Opening Keynote Plenary

Jeffrey Goh
08:50

C-LEVEL KEYNOTE INTERVIEWS

Asian aviation is changing: with more passengers flying than ever, a growing number of LCCs taking over not only regional markets but also long-haul flights, and new technology radically changing passengers’ expectations from their flying experience, airlines need to adapt – and quickly. With increasing pressures on yields, a high operating cost environment and more competition for passengers than ever before, the winners will be the ones who innovate. This session will bring together leaders from a combination of FSCs and LCCs to discuss their views on innovation, technology and changing business strategies, first through a series of 10 minute interviews and then in a lively panel discussion.
Panel discussion
09:45

C-LEVEL KEYNOTE PANEL

  • Where should airlines be prioritising spending and budgets?
  • Are there opportunities for LCCs and FSCs to work together through alliances?
  • Long-haul-low-cost: a threat to the traditional airline business model?
  • In an age of increasing competition & ultra-low-cost carriers, is loyalty dead?
10:35

Exhibition Visit & Networking Refreshments

IFEC

Ron Chapman
AirXperience
12:10

Creating a fully-connected on-board experience

12:30

Exhibition Visit & Networking Lunch

Content and connectivity

Julian Fischer
AirXperience
13:50

The future is bright, the future is BYOD

AirXperience
14:10

Future-proofing your IFEC

Lalitha Sivanaser
AirXperience
14:30

Working your Wi-Fi: bringing an online retail experience onboard

Next generation IFEC

Panel discussion
AirXperience
14:50

PANEL: Taking IFEC to the next level

  • Will we ever see a pure-play BYOD experience on long-haul flights?
  • AR and VR applications for IFE
  • Integrating additional revenue opportunities into IFEC
  • The business case for serious investment in onboard WiFi
Kamal Hingorani, Chief Customer Services Officer, SpiceJet

ROUNDTABLE DISCUSSION SESSION

16:30

Africa: a huge business opportunity for Asia?

16:30

Attracting talent: how to deal with personnel shortages

16:30

Building your HR facility from scratch: how to staff your start up airline

16:30

Control not catastrophe: how to minimise the damage when disruption hits

16:30

Cutting edge commerce: enabling global cross channel bookings and payments

16:30

Developing valued loyalty benefits without eroding ancillary revenue

16:30

Digitalising the overall group booking experience

Ashish Sharma, Head of Technology, Travel and Logistics, Nagarro, Inc.
round tables
16:30

How mature are your marketing capabilities and are they optimised for growth?

Rune Soelvsteen, Senior Partner Commerce, Ogilvy Consulting
Andrew Boggs, Business Director, Ogilvy & Mather
16:30

Interline 2.0: what are the complexities and opportunities for the future of airline partnerships for both airlines and airports?

Philipp Dietlin, Director - Asia Pacific, Dohop
16:30

LCC loyalty: making the model work

16:30

Personalisation while dealing with a high volume of customers

16:30

Preparing for takeoff: starting up a successful airline

16:30

Regaining control with a open cloud based platform on operation and revenues in a fast travel airport

Alyssa Qing, Manager for Smart App Project in Chengdu Shuangliu International Airport, Sichuan Airlines
16:30

Regionalisation of the product offerings to drive auxilliary revenues

16:30

Reversal thinking powers new distribution platforms

17:19

CLOSING KEYNOTE SESSION

Jakub Kluzinski
17:20

Hub2Hub connectivity: expanding a network into Asia

17:40

Networking drinks reception and end of Day 1

last published: 17/Feb/19 06:45

AirXperience, Thursday 28 February 2019

Keynote Plenary

10:20

Exhibition Visit & Networking Refreshments

Technology and customer experience

AirXperience
11:20

Getting personal with notifications

Thomas Gunther
AirXperience
11:40

Going digital with irregular operations: how new technology can keep even disrupted passengers happy

AirXperience
12:00

Coping during a natural disaster: minimising disruption to airline operations

Murat Demirbilek
AirXperience
12:20

Improving operational performance & business process in tandem: a path to increased profitability

12:40

Exhibition Visit & Networking Lunch

Technology and customer experience (2)

Adam Geneave
AirXperience
13:50

How technology is revolutionising the customer experience at AirAsia

Alain Dominic Yu
AirXperience
14:10

Personalising your F&B offering: keeping your customers comfortable

Alain Dominic Yu, Manager - Projects, Cebu Pacific Air
AirXperience
14:30

Using passenger data for a personalised on-board offering

New technologies

Oliver Haas
AirXperience
14:50

Incorporating design thinking into your technology strategy: how to be customer driven

Oliver Haas, Mobile App Manager and Sustainability Ambassador, Cathay Pacific Airways
Asad Bukhari
AirXperience
15:10

How IoT can transform the passenger experience

15:50

Exhibition Visit & Closing Networking Refreshments

16:30

Close of Aviation Festival Asia 2019 - see you in 2020!

last published: 17/Feb/19 06:45