Agenda

 

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Singapore, 28 February 2023 - 1 March 2023

Schedule

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Feb 288:30
Conference pass

Keynote Interview: Bloomberg keynote Interview: Understanding how and why the airline industry needs to digitally diversify and what AirAsia have in store in 2023?

Keynotes
Feb 289:00
Conference pass
Feb 289:15
Conference pass

Keynote Interview: Recovering from bankruptcy and a pandemic at the same time – the VA story?

Keynotes
Feb 289:30
Conference pass

Keynote CEO Panel: What is the future of the Asian aviation industry as we come out of the pandemic and how will further digital technology adoption, sustainability, collaboration and new business mo

Keynotes
Feb 2811:20
Conference pass

Technology and Strategy Roundtables – Topics to be released for selection at -3 weeks via the event app.

Keynotes
Feb 2812:10
Conference pass

Keynote Interview: Evaluating new business models and driving sustainable growth

Keynotes
Interviewer: Brian Sumers, Editor, The Airline Observer
Feb 2812:25
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BIAL Presentation: Unpacking the opportunities and challenges within Bangalore International Airport’s biometric journey

Airport Tech
George Fanthome, Chief Information Officer, Bangalore International Airport
Feb 2812:25
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How can we implement better data analytics capabilities into business operations to improve customer experience?

AI VIATION
Dirk Jungnickel, SVP Enterprise Data & Analytics, Emirates Airline
Feb 2812:25
Conference pass

How have passenger expectations changed post-pandemic and how can we enhance passenger engagement levels?

Air Experience
Yin May Lau, Group Chief Marketing and Customer Experience Officer, Malaysian Airlines
Feb 2812:25
Conference pass

Keynote Interview: The future of the Indian aviation industry

Keynotes
Interviewee: Ajay Singh, Chairman and Managing Director, SpiceJet
Feb 2812:25
Conference pass

Keynote Interview: Using cloud to give your airline more flexibility so you can innovate faster and balance the commercial and operational sides of the business effectively

Aviation IT
Moderator: Henry Harteveldt, President, Atmosphere Research Group
Feb 2812:25
Conference pass

Saudia Presentation: How can aviation marketeers differentiate their airline’s voice through dynamic and distinctive branding?

Aviation Marketing
Khaled Tash, Group Chief Marketing Officer, Saudia
Feb 2812:25
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Sustainability: where should you begin? 

Sustainability
Philip See, Chief Executive Officer, Fireflyz Airlines
Feb 2812:40
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Accelerating the journey to Net Zero for Airlines with integrated SAF and carbon programs

Sustainability
Andreas Slettvoll, CEO, CHOOOSE
Feb 2812:40
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Panel: How have partnerships, technology adoption and business models evolved in the Asian market since the crisis and have we seen the strategic shifts that were predicted or does the new normal in 2

Keynotes
Moderator: Brian Sumers, Editor, The Airline Observer
Ajay Singh, Chairman and Managing Director, SpiceJet
Feb 2812:40
Conference pass

Snowfall Presentation: Is legacy tech capable of helping airlines deliver customer-centric distribution strategies?

Aviation Retail
Feb 2812:50
Conference pass

CIO Panel: How are airline CIOs in Asia priotising investments as we head further into 2023 to meet passengers digital demands and deliver on sustainability efforts?

Aviation IT
Feb 2812:55
Conference pass

Airport CIO panel: How can biometric technology within airports be optimized to uplift the entire airport ecosystem?

Airport Tech
Ersin Inankul, CDO & CCO, Istanbul Airport
George Fanthome, Chief Information Officer, Bangalore International Airport
Feb 2812:55
Conference pass

CMO Panel: Reconsidering marketing initiatives as airlines rescale and emerge as internationally relevant brands

Aviation Marketing
Moderator: Mike Arnot, Principal, Juliett Alpha
Khaled Tash, Group Chief Marketing Officer, Saudia
Feb 2812:55
Conference pass

Panel: CX transformation – how can we create a seamless omnichannel experience for passengers? 

Air Experience
  • Personalisation from start to end of the journey – what are the touch points and how can we incorporate the whole value chain? 

  • Easy reservation processes, touch free passes, mobile portals, QR codes, contactless check in... how can we enhance the contactless experience and create more flexibility for passengers? 

  • Recognising the link between loyalty and brand, and the need for innovation in customer loyalty programmes to drive further engagement.  

  • How can airports and airlines collaborate more closely to achieve better overarching customer experience? 

Moderator: Christian Oberle, CXO, SkyTeam
Shalini Rao, Chief Marketing Officer, Bangalore International Airport
Eric Thain, General Manager, Brand & Customer, HK Express
Linda-Patrice Celestino, General Manager Inflight Experience, Virgin Australia
Feb 2812:55
Conference pass

Panel: Developing distribution strategies which can optimize the use of existing technologies within underlying distribution systems

Aviation Retail
Moderator: Daniel Friedli, Managing Director and Partner, Travel in Motion GmbH
Asad Bukhari, Chief Information Officer, PAKISTAN INTERNATIONAL AIRLINES
Feb 2812:55
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Panel: Digital transformation: how can we scale AI/ML to create more efficient operational decision making?

AI VIATION
  • Understanding the need for digital strategy formulation and the creation of data driven policies and goals. 

  • Adopting the agile framework: the secret to optimised business processes and faster results.  

  • Building trust in algorithms – how investing in historic data and diagnostic analysis can create more efficient dashboards. 

  • How to prioritise AI/ML use to minimise costs, improve operational efficiency, and better understand passenger behaviour. 

Andy Luk, Head of Digital Transformation & Insights, HK Express
Ekkehart Vetter, CTO, INFORM GmbH
Dirk Jungnickel, SVP Enterprise Data & Analytics, Emirates Airline
Feb 2812:55
Conference pass

Panel: Sustainability strategies of the future: how can sustainability targets be reached and what is the outlook for SAF production in Asia? 

Sustainability
  • Understanding the current ICAO obligations under CORSIA, and how they can aid in countries without clear sustainability mandates. 

  • With an abundance of biofuel material and plant waste available, is South-East Asia set to become a centre for sustainable fuel creations?  

  • Hydrogen, ammonia and electric – what does the future look like? 

  • How does production infrastructure need to be improved to promote and support SAF uptake?  

  • Recognising the benefit of consumer targeting to influence demand.  

Mun Ching Yap, Chief Sustainability Officer, AirAsia
Philip See, Chief Executive Officer, Fireflyz Airlines
Feb 2814:40
Conference pass

BIAL Presentation: The formula for a dynamic, recognizable airline brand using NextGen digital marketing tools

Aviation Marketing
Shalini Rao, Chief Marketing Officer, Bangalore International Airport
Feb 2814:40
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Cebu Pacific Air Presentation: Unbundling ‘bundling’ – what does bundling truly mean for airlines, and should Asia’s carriers continue this strategy?

Aviation Retail
Apple Ignacio, Director of Ancillaries, Cebu Pacific Air
Feb 2814:40
Conference pass

From seat density and load factor to fuel-efficient engines and optimized routes; how can fuel optimisation decrease carbon output whilst minimising cost? 

Sustainability
Alex Reyes, Chief Strategy Officer, Cebu Pacific Air
Feb 2814:40
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How can investing in personalised mobile apps reduce prevalent issues such as airport congestion, whilst aiding passengers in their journey? 

Air Experience
Moderator: Rosie Domingo, Manager - Crew Planning Division, Philippine Airlines
Angela Lee, Senior Product Manager - Mobile App and Notifications, United Airlines
Feb 2814:40
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Keynote Interview: How Cebu plans to further expand its international network whilst driving a stronger ancillary business

Keynotes
Interviewer: Brian Sumers, Editor, The Airline Observer
Feb 2814:40
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Keynote Interview:Digital ambition at Turkish Airlines

Aviation IT
Moderator: Henry Harteveldt, President, Atmosphere Research Group
Feb 2814:55
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Chartering a journey to transform passenger travel through digitalisation

Aviation IT
Chamara Perera, Head Of Information Technology And Chief Information Office, SriLankan Airlines
Feb 2815:10
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Panel: Can innovating airport operations through self-service and automation address some of 2023’s greatest challenges to Asia’s airport industry?

Airport Tech
Feb 2815:10
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Panel: Devising the innovation tactics necessary to become an iconic online presence

Aviation Marketing
Mike Arnot, Principal, Juliett Alpha
Shalini Rao, Chief Marketing Officer, Bangalore International Airport
Siddhartha Butalia, Chief Marketing Officer, AirAsia India
Feb 2815:10
Conference pass

Panel: Digital disruption management: how can we simplify the process for passengers whilst alleviating industry pressure? 

Air Experience
  • Discussing the advantage of digitalisation and overhauling customer services to create a faster and more personal experiences for passengers.

  • Recognising the benefit of collating passenger experience data to create a single view system of all cases from all support channels.

  • From crew logistics to weather patterns: how can predictive modelling be used to minimise disruption and enhance the passenger experience?

  • Understanding the current accessibility issues that airports and airlines face and how to create more contextualised and helpful experiences.

Moderator: Rosie Domingo, Manager - Crew Planning Division, Philippine Airlines
Kittiphong Sansomboon, Executive Director CX, Brand & Marketing, Thai Airways International
Angela Lee, Senior Product Manager - Mobile App and Notifications, United Airlines
Feb 2815:10
Conference pass

Panel: How can we as an industry fully embrace cloud modernization and enterprise transformation to usher in a new era of operational efficiencies, better customer experiences and actionable data insi

Aviation IT
Moderator: Henry Harteveldt, President, Atmosphere Research Group
Tami Fintsy, Director IT, El Al
Chamara Perera, Head Of Information Technology And Chief Information Office, SriLankan Airlines
Feb 2815:10
Conference pass

Panel: Roadmapping the steps towards a customer-centric future of ancillary purchasing

Aviation Retail
Moderator: Daniel Friedli, Managing Director and Partner, Travel in Motion GmbH
Awas Al Khasawneh, Head of Ancillary, Oman air
Chris Stacey, VP Commercial, Uplift
Apple Ignacio, Director of Ancillaries, Cebu Pacific Air
Feb 2815:10
Conference pass

Panel: Unlocking the power of data: why modernising existing data infrastructures is key to enhancing analytic capabilities and operational productivity.

AI VIATION
  • Understanding the need for a better connected IOT to create a single source of truth throughout the operational process. 

  • Recognising the need for better inter-operability systems to pass real-time information efficiently across networks. 

  • Creating more accessible data through the development of data lakes and data warehouses. 

  • Assessing core functions and applications to create better access to functional data. 

Jek De Chavez-Hermida, Director - Data Services, Cebu Pacific Air
Andy Luk, Head of Digital Transformation & Insights, HK Express
Feb 2815:10
Conference pass

Panel: Why will regional collaboration and tech innovation be integral to driving sustainability efforts across the APAC region, and what do those efforts look like? 

Sustainability
  • Addressing disjointed policies on domestic mitigation and understanding the need for international cooperation to advance sustainable practises. 

  • What can we do to educate consumers about the choices they have, in order to increase demand for sustainable policy? 

  • Why is it important to invest in infrastructure and energy efficiency schemes in addition to carbon offsetting efforts in order to drive sustainable innovation? 

  • The Circular Economy: sustainable waste management that includes the consumer. 

Prateek Sengupta, Associate Director of ESG and Sustainability, IndiGo - InterGlobe Aviation Ltd.
Shaenaz Voss, Executive Manager Corporate Affairs and Customer Experience, Fiji airways
Feb 2815:10
Conference pass

RM, continuous pricing and Demand Forecasting Panel Discussion: In what way are passenger behaviors such as an increased demand for self service and flexibility impacting requirements for airline RM,

Keynotes
Moderator: Brian Sumers, Editor, The Airline Observer
Paul Carroll, Group Chief Revenue and Network Officer, AirAsia
Feb 2817:00
Conference pass

Keynote Address: Aviation’s digitalization journey

Keynotes
Neetan Chopra, Chief Digital and Information Officer, IndiGo
Feb 2817:15
Conference pass

Closing keynote Digital Product Panel: How do airlines in Asia create end-to-end digital products and services that can compete with other industries?

Keynotes
Moderator: Henry Harteveldt, President, Atmosphere Research Group
Neetan Chopra, Chief Digital and Information Officer, IndiGo

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Mar 19:00
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King Abdulaziz International Airport Keynote Interview: Exploring King Abdulaziz International Airport’s vision for 2023 and beyond with digital transformation and capacity expansion

Keynotes
Ayman Aboabah, CEO, King Abdulaziz International Airport
Mar 19:30
Conference pass

BIAL Keynote Interview: How does the design of T2 reflect the world’s biggest changes as a result of the pandemic?

Keynotes
Hari K Marar, Managing Director And Chief Executive Officer, Kempegowda International Airport Bengaluru
Mar 19:45
Conference pass

Keynote CEO Panel: Entering Asian airports’ post-pandemic era of unprecedented digital transformation, collaboration, innovation, and reimagined business models

Keynotes
Hari K Marar, Managing Director And Chief Executive Officer, Kempegowda International Airport Bengaluru
Ayman Aboabah, CEO, King Abdulaziz International Airport
Mar 111:20
Conference pass

Keynote Interview: How AirAsia plans to see a full recovery by 2023 and what digital passenger innovations can we expect to emerge in the next year?

Keynotes
Mar 111:25
Conference pass

Points’ Opening Remarks

Aviation Loyalty
Danielle Brown, Chief Marketing Officer, Points
Mar 111:30
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AirAsia India Presentation: Building and managing a community through aviation loyalty programs

Aviation Loyalty
Siddhartha Butalia, Chief Marketing Officer, AirAsia India
Mar 111:30
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How can adopting AI/ML and making use of smart data help reduce revenue leakage across the board?

AI VIATION
Moderator: Jassim Haji, President, Aviation Artificial Intelligence Society
Murat Yilmaz, Data & AI Director, Turkish Airlines
Mar 111:30
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IATA presentation: What are Asia’s current and predicted passenger expectations, and how should this be reflected through digital payment options?

Aviation Payments
Amine Boulaghmen, Head, Payment Facilitation Solutions, IATA
Mar 111:30
Conference pass

NIA Presentation: Building India’s largest airport which places passengers and digitalisation at the centre of its ethos

Airport Tech
Anurag Shandilyq, Head Operations, Noida International Airport
Mar 111:30
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The race to connectivity: how are airlines adapting to the rising demand for full on-board Wi-Fi connectivity?

IFEC
Linda-Patrice Celestino, General Manager Inflight Experience, Virgin Australia
Mar 111:30
Conference pass

Virgin Australia’s Growth Agenda: Reinvesting in digital, retail, and brand

Aviation Retail
Mar 111:35
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Keynote Interview: How HK Express are bouncing back and rebooting their digital customer journey after a long stint of restrictions

Keynotes
Interviewee: Mandy Ng, Chief Executive Officer, HK Express
Moderator: Brian Sumers, Editor, The Airline Observer
Mar 111:45
Conference pass

Worldline and Global Airline Fireside Chat

Aviation Payments
Damien Cramer, Global Head of Airlines and Travel, Worldline
Mar 111:50
Conference pass

LCC CEO PANEL: As we continue to re-open the region how is the low cost landscape evolving and what are the key trends emerging when it comes to market share, digital technology, sustainability, ancil

Keynotes
Moderator: Brian Sumers, Editor, The Airline Observer
Carly Povey, CCO, Bonza
Mandy Ng, Chief Executive Officer, HK Express
Mar 112:00
Conference pass

How is the supply chain adapting to changing IFEC demands?

IFEC
Joaquim Gonsalves, Associate Vice President - In-Flight Services, Indigo Airways
Mar 112:00
Conference pass

In what ways can AI/ML aid predictive maintenance, allowing airline operations to become more efficient and environmentally friendly? 

AI VIATION
Moderator: Jassim Haji, President, Aviation Artificial Intelligence Society
Mar 112:00
Conference pass

Panel: Expanding the horizon of aviation apps to become major eCommerce contenders

Aviation Retail
Moderator: Daniel Friedli, Managing Director and Partner, Travel in Motion GmbH
Awas Al Khasawneh, Head of Ancillary, Oman air
John Aitken, Director Business Development Asia Pacific, Navitaire
Mar 112:00
Conference pass

Panel: How can airlines keep up with fast-paced digital payment trends

Aviation Payments
Amine Boulaghmen, Head, Payment Facilitation Solutions, IATA
Damien Cramer, Global Head of Airlines and Travel, Worldline
Mar 112:00
Conference pass

Panel: Maintaining bespoke, relevant relationships with loyalty program members in line with their unique realities

Aviation Loyalty
Siddhartha Butalia, Chief Marketing Officer, AirAsia India
Danielle Brown, Chief Marketing Officer, Points
Katherine Benton, Director, Customer Platforms, IT, Hawaiian Airlines
Mar 112:15
Conference pass

Panel: From predictive modelling to automating operations; how can AI/ML and cloud computing be used to minimise cost?

AI VIATION
  • How collating better-quality data can streamline and automate analytics, machinery maintenance, customer service, as well as many other internal processes and tasks. 

  • Predictive modelling: recognising macro trends and using data to forecast and improve the ability of the network to scale capacity up or down depending on growth or decline of traffic. 

  • Understanding how cloud computing can be used in crew scheduling to improve staffing efficiency. 

  • Discussing how AI/ML can create significant performance improvements in safety, security, environment, cost efficiency as well as offering new services to operational stakeholders. 

Moderator: Jassim Haji, President, Aviation Artificial Intelligence Society
Asad Bukhari, Chief Information Officer, PAKISTAN INTERNATIONAL AIRLINES
Mar 112:15
Conference pass

Panel: Rethinking IFEC strategy within the business model: How can you monetise the marketing and communication opportunities IFEC brings? 

IFEC
  • As BYOD gains popularity amongst passengers, how can airlines deliver and capitalise on an omnichannel experience? 
  • From digital retail to in-flight apps; understanding how ancillary revenue can be optimised on board. 
  • AVOD models: how to increase revenue from centralised portals and advertisement opportunities.  
  • Understanding how IFE systems can be used to collate real-time customer data for free, in order to predict trends and improve the overall passenger experience. 

Joaquim Gonsalves, Associate Vice President - In-Flight Services, Indigo Airways
Kamal Hingorani, Senior Vice President and Head Inflight Services and Customer Experience, SpiceJet
Mar 112:15
Conference pass

Panel: The role of digital transformation in ramping up airport operations in Asia’s post-pandemic recovery era

Airport Tech
Moderator: Mabel Kwan, Managing Director, Alton Aviation Consultancy
Tayanc Eryavuz, Director of Procurement&Logistics, İstanbul Airport
Ricia Montejo, Head - Terminal Operations, GMR Megawide Cebu Airport Corporation
Anurag Shandilyq, Head Operations, Noida International Airport
Mar 113:50
Conference pass

Keynote Interview: The new normal in the APAC region

Keynotes
Interviewee: Joanna Patterson, VP Sales APAC, Etihad airways
Interviewer: Brian Sumers, Editor, The Airline Observer
Mar 114:00
Conference pass

Addressing the need for people-focused digital transformation and industry collaboration to enhance efficiencies, safety & compliance.

AI VIATION
Ihsan Bari, Senior Manager Strategic Partnerships & Performance, Etihad airways
Mar 114:00
Conference pass

Adelaide Airport Fireside Chat: Inter-industry data sharing within the travel sector to enhance the passenger experience

Airport Tech
Moderator: Claire Donnellan, Director, Customer Centric Consulting
David Blackwell, Executive General Manager Technology and Innovation, Adelaide Airport
Mar 114:00
Conference pass

Fireside Chat: Key teachings from the pandemic regarding diversifying loyalty programs that airlines can bring into the future

Aviation Loyalty
Interviewee: Melissa Vandersay, Lead, Strategic Partnerships, Etihad airways
Mar 114:00
Conference pass

Presentation: What are the key pain points to be addressed when streamlining and refining internal processes which enrich payment systems?

Aviation Payments
Mar 114:05
Conference pass

Changing landscape of China aviation market: major issues and trends

Keynotes
Mar 114:30
Conference pass

Garuda Indonesia Fireside Chat: Bringing the next generation of Loyalty features to Garuda Indonesia passengers

Aviation Loyalty
Mar 114:30
Conference pass

Panel: Payment transformation journeys which optimise airlines’ revenue streams

Aviation Payments
Moderator: Priyanka Ralhan, Payments Expert, McKinsey & Company
Amine Boulaghmen, Head, Payment Facilitation Solutions, IATA
Mar 114:30
Conference pass

Panel: Placing data analysis at the centre of passenger experience strategies within APAC airports

Airport Tech
Moderator: Claire Donnellan, Director, Customer Centric Consulting
Yanendra Weerakkody, Digital Transformation Lead, SriLankan Airlines
David Blackwell, Executive General Manager Technology and Innovation, Adelaide Airport
Mar 114:30
Conference pass

Panel: The next generation of digitally transformed retailing capabilities

Aviation Retail
Moderator: Daniel Friedli, Managing Director and Partner, Travel in Motion GmbH
Akerke Murat, Digital Commerce Manager, Air Astana
Mar 114:45
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Panel: Update and upgrade – revamping aviation loyalty programs to reflect current and future passenger priorities

Aviation Loyalty
Katherine Benton, Director, Customer Platforms, IT, Hawaiian Airlines
Melissa Vandersay, Lead, Strategic Partnerships, Etihad airways
Youvraj Seeam, E-Sales And Product Manager, Commercial (E-Commerce), Air Mauritius Ltd
last published: 25/Nov/22 19:15 GMT