Tilly Loughborough | General Manager - Passenger Experience
Metro Trains Melbourne | Australia

Tilly Loughborough, General Manager - Passenger Experience, Metro Trains Melbourne

Tilly Loughborough joined Metro Trains Melbourne as General Manager Passenger Experience in July 2019. With 15 years of global experience, at board-director level, Tilly has an in depth knowledge of public transport operations and a specialism of putting the
customer at the heart of all decisions, from design through to delivery. With senior roles across multi-modal transport businesses in the UK, Middle East and Australasia, Tilly has worked for First Group, Serco, Abellio, Transport for
Greater Manchester and a number of other public and private sector organisations.   In addition to transport, Tilly’s background includes roles in the field of criminal justice, education and retail.


Asia Pacific Rail 2020 - Day 1 @ 11:40

Empowering passengers to self-manage in event of an unplanned disruption

Providing accurate, real-time information and solutions to allow passengers to make decisions
last published: 17/Mar/20 06:05 GMT

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