Paul Pafumi has headed up the Innovation stream at Metro Trains Melbourne (MTM) for three years, assessing and championing new ways of supporting service and performance efficiencies, enhancing safety, and improving passenger experience. For two years, the COVID-19 pandemic has shaped how these innovations are assessed, prioritised and implemented. What hasn’t changed, however, is MTM’s continued focus on zero harm and passenger experience. Paul has a Masters of Business Administration (MBA), and is a Bachelor of Technology. He lives in Melbourne with his partner and three daughters and is excited to see Melburnians returning to the rail network.