Frank is a highly competent senior manager in the transport operations & customer service industry, with over 22 years of senior management experience leading and influencing large teams.
He is a proven results-focused problem solver, team-player and communicator at various levels working with key stakeholders and local government officials in order to continually deliver transport service improvements to London’s traveling public.
During his senior leadership career, the majority of which have been in various roles within TfL, Frank has been instrumental in creating and leading several positive changes including:
- Designing, communicating and leading a successful Train Operations plan - including contingency arrangements - for one of the two major lines involved in the ‘London 2012’ Games - in order to support the Olympic Integrated Transport Strategy for London.
- Successfully implementing Night Tube operations in London, leading the Central line team in 2016, one of the first two LU Lines to run continuously day and night for 72 hours.
- Network Lead for Customer focus programmes improving customer satisfaction scores across London Underground via a wide range of customer enhancing strategies.
- Pulling together several cross-functional teams internally and from around the globe to address common rail challenges such as vandalism/graffiti, track noise, workplace violence and customer real-time information.
He has delivered keynote presentations on topics such as ‘Transport Safety’, ‘Predictive Maintenance in Assets’ and ‘Operational Excellence in metros & railways’ at several Rail and Transport Conferences around the world, most recently last year in Washington D.C, Los Angeles and Madrid. He is a member of the Whitehall Industry Group in the UK, a graduate of Common Purpose, and a member Chartered Management Institute. He also has an MBA from the prestegious Hult-Ashridge Business School in the UK, which he has applied to all his current and previous roles, to ensure value adding strategies are in place, leveraging emerging technologies all across the transport/rail spectrum – where it fits, just as would be required in any other business corporation, organisation or industry.