#AsiaPacificRail Webinar Series


Sign up today to reserve your spot

Customer experience and Covid-19: trends, impacts and implications for the future

Apr 28, 2020 04:00 PM (Singapore time)

hosted by Terrapinn 

At a time of unprecedented challenges faced by the rail industry, it is all the more important for organisations to be attuned to the rapidly evolving expectations of both employees and customers. Customer experience has emerged as one of the key considerations of operators and authorities alike. Operators are focusing on reviewing their customer experience strategy by understanding changes in consumer behaviour, and making better use of digital channels to communicate changes and safety considerations to passengers, as well as engaging with passengers.

Featured Speaker:

Krish Mootoosamy, Principal Consultant, 11outof10 CX

Krish Mootoosamy

Principal Consultant

11outof10 CX



*Registration for the webinar is free for all to attend.


Hosted by:



For more information, visit www.terrapinn.com